Camping World — Trailer not prepared, many items needing attention, finance manager rude
We purchased a Coleman Light 2455 BH on May 16, 2021 in Coburg, Oregon. We Picked it up on May 24th. With an entire week between purchase and pick up we anticipated that the trailer would be ready. We did our walk through and discovered that the toilet was leaking and the dinette table top was damaged. They planned to fix those. After signing papers and going out to tow the trailer home, we discovered the latch to tie the screen door to the door was damaged and not connecting. They managed to fix it, although had to kind of do a "fix" to get it to work. After we got the trailer home we discovered that the locking latch on the outdoor kitchen would not operate properly. After multiple calls to resolve this we finally got three locks in the mail and were able to replace the faulty lock. The parts department seemed to have great difficulty figuring out how to help us. We are not in a position to just tow the trailer the 45 miles to the dealer every time we have a problem. We have not even used the trailer yet and keep discovering problems. Now we have noticed that the light in the bathroom doesn't work, the plywood panel under one side of the dinette is not sized properly and the hole is in the wrong place so that is un-useable for storage, and the table rocks; we can't get it to seat firmly in the post holes.
We are definitely concerned about whether we will encounter any other problems and safety concerns once we start using the trailer. This is seriously frustrating and we definitely will not be referring any one to Camping World. Too bad, we were happy with our first purchase and would have referred many friends who are planning to purchase trailers soon.
Another issue that we want to mention is that the finance manager, Joe, at the Coburg location was extremely rude and dismissive when we had questions about our loan. Our own finance representative, Brett, was helpful and pleasant.
To sum up, we are not happy with our service at the Coburg location.