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California Department of Motor Vehicles [CA DMV] Customer Service

0
Complaints87
Pending0
Resolved0

State of California

2415 1st Ave., Mail Station C271
Sacramento
California
United States - 95818-2606

Customer Support Phone Numbers

+1 800 777 0133 2 1
+1 800 368 4327(Hearing Impaired: TTY) 1 0
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed9:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM
SatClosed
SunClosed
DMV Public Offices

General Vehicle Registration Address, for USPS
Vehicle Registration Operations, Department of Motor Vehicles, PO Box 942869, Sacramento, CA 94269-0001
 
General Vehicle Registration Address, for FedEx, UPS, etc.
Vehicle Registration Operations, Department of Motor Vehicles, 2415 1st Ave., Mail Station C271, Sacramento, CA 95818-2606
 
General Driver License Address
Driver License Inquires, Department of Motor Vehicles, PO Box 942890, Sacramento, CA 94290-0001
 
International Customers
Department of Motor Vehicles, Customer Communications, MS H165, PO Box 932345, Sacramento, CA 94232-3450
Plus

California Department of Motor Vehicles [CA DMV] Complaints & Reviews

California Department of Motor Vehicles [CA DMV] / Commercial Drivers Written Test

Ro
Jul 19, 2019

Date:7/19/2019 Driver's License #: D8669877 Email: [email protected] I arrived at the at the South Sacramento DMV (7775 La Mancha Way/Office ID:602) to take my Commercial Drivers Written Test and had the worst testing experience ever. I have taken the test and passed multiple time...

California Department of Motor Vehicles [CA DMV] / registration/change of address

Ha
Jul 05, 2019

B303- My number today at Carmichael DMV on North st. I was helped at station 21, a female, African American with glasses, heavy set, I never got my registration renewal in the mail, I paid it online then went into the office thinking if I didn't-- I might never get my sticker. I handed her...

California Department of Motor Vehicles [CA DMV] / unethical behavior, incompetence, racial bias.

Sc
Jul 03, 2019

My Ca. Drivers License expired. I called to make an appt. I was given an appt. at the Pasadena D.M.V. I live in Crestline, Ca. Yet chose to go to this office as my oldest son needed a new license and I was at his home caring for him as he was ill. He chose to get a federally non compliant...

California Department of Motor Vehicles [CA DMV] / my wife had appointment at 12 o’clock

Ce
Jun 19, 2019

My wife had appointment at 12 o'clock To go do her driving test she had an appointment set up a month prior for the T To go do her driving test she had an appointment set up a month prior for Oroville Ca And now it's seeming like they're just ignoring her and not giving her her appointment...

California Department of Motor Vehicles [CA DMV] / vehicle renewal registration

It
Jun 17, 2019

I mailed them ck. #1795 for $2oo on May 24, 2019; along with my proof of insurance. I also sent a note notifying them that my insurance renews on June 16th but I was not privy to those forms at this time. My registration fees are due on June 8th so I send proof of insurance thru June 15th...

California Department of Motor Vehicles [CA DMV] / negative employee

La
Jun 16, 2019

On the 12th of June 2019 at San Luis Obispo DMV office, employee who happened to service window 11 was assigned to help obtain real ID. Overall experience was extremely negative, especially when on both sides I witnesses cheerful and helpful employees. Here are the issues: - employee ha...

California Department of Motor Vehicles [CA DMV] / renewal/real id/eye examine/driving test

Ka
Jun 14, 2019

My license was expiring this year and I figured I would get a Real Id. Made appointment at the Roseville office. I had all the proper paperwork. I was asked to read the eye chart and when I explained I was blind in my left eye since I was 2 years old they said there was nothing in the...

California Department of Motor Vehicles [CA DMV] / appointment time

Mo
Jun 13, 2019

I arrived an hour and a half earlier than my scheduled appointment. As I entered and attended by the clerk I was told I had to wait until my appointment time before I can even get a number for service. Given that the process at DMV is not speedy I arrived early to get a head start on the...

California Department of Motor Vehicles [CA DMV] / real id

Ri
May 24, 2019

I have been to the dmv office three times to obtain a real id. First time i was told my birth certificate was not acceptable i wrote to the State of New York for a certified one which i presented the next time along with my social security card(original) and 2 proof of residences utility...

California Department of Motor Vehicles [CA DMV] / license renewal

Bu
May 24, 2019

What is going on with the DMV? I had to stop payment on a check sent to DMV for registration. This was after 35 days the check wasn't cashed. I recently sent a check for 36.00 for license renewal. Over 2 weeks and still not cashed. When I applied for a disabled placard, it took over 30...

California Department of Motor Vehicles [CA DMV] / entire california dmv protocols and processes

1q
May 22, 2019

TRIP 1 to DMV: I'm from Michigan - recently moved to San Diego. Went to DMV on Derrick. Waited in line to obtain a number. Once I reached front desk, was told that I had to have my vehicle inspected (not something I had to do in Michigan, so it was a surprise). Had to go back outside and wait...

California Department of Motor Vehicles [CA DMV] / dmv office in lakeport ca

Mo
May 21, 2019

mustafa owaidat 13050 island dr clearlake oaks ca 95423 aunt1[email protected] my car is a ford expedition 1997 the dmv office handed me the wrong licence plate number the car was towed by the police because of the wrong information they have that the plat numbers do not match my car, i went...

California Department of Motor Vehicles [CA DMV] / vehicle registration

So
May 15, 2019

How do you do when you want to do your registration online but the DMV doesn't want you to do it because you put by mistake your sticker on your other car, ask for a reemplacement sticker by need tags.com avoiding 5 hours of waiting time at dmv, but because needs tag.com service is not...

California Department of Motor Vehicles [CA DMV] / under 18 permit

Ka
May 09, 2019

I went to the Woodland DMV office in April, 2019 to take the driving permit test. As I was taking the test something went wrong with the computer. They told me I could take the written test instead. I failed it. As the Woodland Office is temporarily closed I went to the Davis office today...

California Department of Motor Vehicles [CA DMV] / reordering specialized duplicate firefighter plates

Km
May 03, 2019

This organization is pathetic! I ordered dupilicate plates on Feb. 22 2019. It is now May 3rd. Along with that, the agent requested my old plates, but I later found out that they should not have took them. Obviously since its taken so long I have to drive around and get pulled over...

California Department of Motor Vehicles [CA DMV] / driver medical release

Ch
May 01, 2019

My son had a drivers test sch today (5/1/19) He was told there was a " medical hold" per Drivers safety office who stated they had no clearance on file. He was "cleared" months ago & received his driving permit "from DMV". Where did the medical clearance go? He's waited 3-4 mo to test...

California Department of Motor Vehicles [CA DMV] / carissa dmv "customer service".

An
Apr 29, 2019

This employee Carissa is flat out rude. She never greeted me upon me going to her desk. She was texting on her phone and looked up at me said " What you here for"! I told her i need a duplicate title and she grabbed my forms looked it up never smiled and said nope you have ticket...

California Department of Motor Vehicles [CA DMV] / address change

Al
Apr 27, 2019

I have visited local office three times attempting to have the address for my vehicle registration changed. Each time they have given me a different reason why it cannot be done. The last time, they told me I couldn't do it because I didn't bring enough money to renew the registration. I...

California Department of Motor Vehicles [CA DMV] / employee (supervisor)

Gr
Apr 19, 2019

My name is Gregory Merriweather and I'm a disabled veteran paid once monthly... my car registration was due by 26 March 2019... I get pd on the 1st of each month unless the 1st is on a weekend or holiday...in March 2019 I received my April 2019 check and rushed to the DMV to register may...

California Department of Motor Vehicles [CA DMV] / office hours

Iv
Apr 01, 2019

On April 1 website states the field office is open https://www.dmv.ca.gov/portal/dmv/detail/fo/offices/fieldoffice?number=503 and on a side menu the last link on left states State Holidays https://www.dmv.ca.gov/portal/dmv/detail/about/holidays where you can see that April 1 is not working...

California Department of Motor Vehicles [CA DMV] / misinformation on your website.

Oc
Mar 27, 2019

I am trying to register my out of state boat here. I have the bill of sale and my previous registration from GA showing proof of ownership. Your website states that a title OR bill of sale can show ownership, yet when I go to the DMV, they are asking for a title. GA does not require a...

California Department of Motor Vehicles [CA DMV] / semi parked on sidewalk yuba city

Ga
Mar 27, 2019

I first complained to Todd Higgins of TruckMovers.Com, (1-816-878-6367) Independence Mo, in January 2019 as this had been going on for some time. I explained that I am a 63 y/o disabled vet and his 'contract driver' has been parking on the sidewalk, obstructing the pedestrian walkway...

California Department of Motor Vehicles [CA DMV] / license

Sh
Feb 19, 2019

I tried to renew my license. I was given one that said "federal limits apply". I then Took down my birth certificate, certified copy which the oroville, ca office would not accept. I took down my pge bill and my social security card which they would not accept. I was born in san francisco, ca...

California Department of Motor Vehicles [CA DMV] / vehicle registration

Li
Feb 01, 2019

Vehicle registration Phone Agent Name:Leigh would not provide last name. time : 3.32pm February 1 2019 Please find this person and take him off of your phones. He does a terrible diservice to DMV and to everybody working for DMV. First he is not helpful He laughed at me and hungup phone. I...

California Department of Motor Vehicles [CA DMV] / extremely long wait on the phone, and its call-back system is a scam!

Fr
Feb 01, 2019

I have tried to call CA DMV on the phone to find out where is my renewed driver's license. It's been about 6 weeks since I paid online, and I still have not received the new driver's license. I have been calling for 6 days, I tried waiting on hold, I tried the call-back. I was on hold for...

California Department of Motor Vehicles [CA DMV] / downtown subaru of oakland

Br
Jan 23, 2019

I purchased a Subaru Outback on Sept 29, 2018 from Omar and Richard at Downtown Subaru of Oakland on Broadway in Oakland, CA. After nearly 3 hours with my small children at Downtown Subaru of Oakland, we went into the Finance office with Richard. Richard spent another 20minutes looking up...

California Department of Motor Vehicles [CA DMV] / dmv office in torrance

Ca
Jan 09, 2019

Hello, I am a U.S. citizen. I had lost my prior DL/California and went into the Torrance DMV to request a replacement DL. I was issued an AB 60 DL. This was discriminatory!! "Under AB 60, the DMV can issue an original driver license to an applicant who lacks proof of legal presence in the...

California Department of Motor Vehicles [CA DMV] Winnetka Office / restrooms are inadequate and filthy

Pi
Nov 16, 2018

on 11-15-18, I went to the Winnetka office of the DMV to renew my drivers license. While I was there, I needed to urinate and went in to the restroom marked men. I could not believe what I found in there. There is no urinal and there is only one stall and one toilet. The entire place wa...

California Department of Motor Vehicles [CA DMV] / beware! red bluff, ca. lost/unfiled cdl medical evaluation paperwork

Fr
Oct 31, 2018

Just got notice on October 2018 while turning in my cdl medical exam report (due 11/9/2018) to a local DMV office that he was told I do not have a current cdl and medical on file since October 2017 and that I was to contact DSO office of Redding, CA.! I have here in my hand current cdl...

California Department of Motor Vehicles [CA DMV] / sacramento dmv system outage(s)

Ro
Oct 10, 2018

On Thursday, September 20, 2018, after a four month wait, for an 8:00 a.m. online appointment, for a Real ID, only to find out that the DMV system was down and they did not know when it would be up again. Staff recommended that I reschedule my appointment in three weeks, due to the fact...

California Department of Motor Vehicles [CA DMV] / service

Lo
Oct 01, 2018

I purchase a car and went to office El Cajon and was directed to have my car inspected, by DMV, I did, was also told to get a weightmaster Cert., I did. I couldnt wait because I am a Disabled Korean war vet and I need my medicaion. Put paperwork in exprss basket on8/13/2018. Paperwork sent...

California Department of Motor Vehicles [CA DMV] / id card

No
Sep 24, 2018

All I need is a replacement CA ID card. I cannot do this transaction online. I cannot reach anyone by phone due a minimum 2 hr. wait to speak to anyone. I have limited cell mins. so that is not an option. I tried to make a local office appointment and the online system tells me there i...

California Department of Motor Vehicles [CA DMV] / bellflower location

Fi
Sep 22, 2018

I went today to take my picture for my real ID. The photographer behind the camera was very complementary. Kept emphasizing how beautiful my smile was. I was polite and said thank you but I was offended when he wrote his phone number on a sticky note and asked me to text him later that...

California Department of Motor Vehicles [CA DMV] / vehicle registration fees

To
Sep 22, 2018

The fees for vehicle registration is astronomical, and what exactly am I getting out of it, except going in to debt? 388 dollars to renew a registration on a nissan altima seems like highway robbery. It is not a bently or a ferrari, it's a car normal working class people use to get to work...

California Department of Motor Vehicles [CA DMV] / dmv doesn't tell customers about 4 to 6 months waiting period for real id

Ma
Sep 20, 2018

I applied for my REAL ID driver's license on August 11.'18 and submitted my legal documents: Resident card, passport, Etc. Received my temporary license that will expire in early October and was told to expect my new ID in 2 to 3 weeks. Today, 9/20/18, I spoke to DMV representative Janice...

California Department of Motor Vehicles [CA DMV] / woman who works for the dmv

Je
Sep 18, 2018

In Weaverville California, the lady who works there is rude to the elderly-bullying them, and to anyone coming in the door. She refused to wear a name tag. She won't tell her name. Told seniors to have someone else do their paperwork and come back after they waited 2hours. Yelled at a...

California Department of Motor Vehicles [CA DMV] / handicap placard

La
Sep 11, 2018

Vikram Khanna 18652 Brasilia Drive Porter Ranch, Ca. 91326 DMV Lic.# Y4027698 9/11/2018 Sir, I am a cancer patient, I applied for handicap placard, over one month ago. I revived a note from your Registration Operation Division that License or Id is required. I sent the copy of my diver...

California Department of Motor Vehicles [CA DMV] / renew driver license

Da
Sep 11, 2018

Last week we received a renewal letter for my wife's drivers license it expirers on her birthday this October. the letter informed her that she needed to have her photo, thumb print and the eye test plus the 35.00 dollars. We tried to make a appointment on line at 4 different locations in...

California Department of Motor Vehicles [CA DMV] / real id application process

Be
Sep 10, 2018

In June 2018, I applied for a real Id during my summer break. My drivers license does't expire until 2021. I was told I would receive the REAL ID in three weeks. I returned to the DMV office in July because I still had not received it. They told me to come back and bring my documents so...

California Department of Motor Vehicles [CA DMV] / manager is very unprofessional

Te
Aug 30, 2018

On 30 August 2018 I was in the testing lane waiting on a road skills test for a friend when one of the technicians had approached my vehicle and said " I didn't like some of the words in the song you was playing and if you're going to continue to play music like this then turn it down." I...