Caesars Entertainment
reviews and complaints

Rewards #[protected], regarding our stay on December 13,14,15 of 2022. We arrived and checked into our room which reeked of bleach and the toilet was running. I called room service about the toilet and told them that when they cleaned the room the next day not to pour bleach down the toilet to clean it, use a brush. They informed me that they don’t come every day to clean and if I needed something to call. Never told us we were, do it yourself room service. Room not very clean, toilet had a wring around it, carpet dirty. Been to this property in the past but I will not be back not a very classy place and outdated. We called them and were told the restrictions were due to Covid which ended were we live and in Mississippi, just an excuse not to hire people.

12/28/22, I was trying to login into my rewards account and was told it was deactivated. I was given several numbers to call, and nobody was able to assist me. I called the horseshoe in Bossier City, LA and was given two complementary nights. I arrived at hotel after driving 9 hours and checked in with no problems. Then, I went to get my new platinum card and then I was meet with problems. Security came and told me that I was band from the casino. After a long discussion I was able to stay the night but, unable to play. The next morning I was told by the manager and head of security I had to leave the property entirely. They handed me a letter that states that I am banned from all Ceasars properties. Nobody could give me a reason as to why I got ban. I have never ever had an issue with any casino. I do not appreciate being banned and that I was not told in advance about it. I incurred expenses and 9 hours of driving time. My family was also with me, and they just kicked us out without any explanation. This is so outrageous and unkind. I spend a lot at your casinos, 6 grand last night, and you throw us out. I would like an explanation. What was the reason? I didn't do anything wrong at all. I`m very disappointed with the how this was handled. There is no reason I should be banned at all! Give me a good reason why! nobody could tell me why! Just get out. Just awful business. Rewards # [protected], current address, 21678 FM 1018, Lyford, TX 78569. Previous address 5418 Remington Dr, Harlingen, TX 78552. There was another rewards number on my reservation #[protected]. I don`t know why or how but, that`s not the rewards number I have. Can someone please check this out and get back to me?

I always get promotion offers from Caesars Rewards via emails. For December, Caesar's email said "5x Tier Credit Multiplier for Dec 12-15 & Dec 19-22". So I went to Rio on 12/13/22, swiped my reward card and activated the promotions. Since I was really busy on the week of 12/12/22 - 12/15/22, I only played a little bit. Then on 12/19/22 and 12/20/22, I played over 1,000 points (for 5 times that is over 5,000 points). The only reason I was playing for these two weeks was because I was only 5,000 points away from being a Diamond status, From my calculation, I was very sure that I have already reached over 15,000 points to be a Diamond level. Then of course I still want to make sure. So I went to the Reward Center at Caesars Palace (Las Vegas). That's when I found out I could only participate one week or the other; I cannot participate both weeks. Since I swiped my card on 12/13/22 at Rio Casino, I am ONLY eligible to earn 5 times tier credit between 12/12/22-12/15/22.

When I got home, I checked the promotion email again. There is nowhere that it says I could only participate for one week, not both. I feel Caesars is tricking the players to play more. This is the most ridicules promotion I have heard of

While staying in room 5956 on Dec 6th and 7th I noticed a discoloration on the bathroom floor and a drop of dried blood close to the wall. The next night while in the jacuzzi tub relaxing I looked up to notice blood spatter on the wall. The blood spatter isn’t noticeable unless your in the tub due to the lighting in the bathroom. I’m not sure what happened in this room before I arrived, but it makes me sick to my stomach knowing that I was placed in an unsanitary room. I have pictures to prove this. I have worked in the medical field for 30 yrs and experienced with what dried blood looks like. I’m wondering if someone fell and hit their head or if someone took their life in the room? Something happened for sure.

My last name is Anderson, room 5956

Hi -

I just returned from an overnight stay at Caesars in Atlantic City, NJ.

I never stayed at Caesars before and wanted to try something new. I went online and was comped a reservation at the Centurion Tower premium (2 Queen). Confirmation number was: SHQJ4.

On my reservation it said check-in was 1:50PM. Of course, I didn't get there at that time since we were shopping at the outlets. We did, however, get there at 3:00PM. Waited in line for over an hour only to get told when I get to the desk the room still wasn't ready and to come back. I waited until 4:30 to go back to the front desk and this time waited for 20 minutes only to be told again the room wasn't ready. I had 6:15 reservations and wanted to get washed and changed for our dinner. The front desk said there was nothing they could do but I could take a room that wasn't renovated (whatever that means). Or I could do an upgrade to a suite, which was beautiful. But because the room I reserved wasn't ready I paid 176.00 for the suite. The next day I wasn't feeling well at all the asked for a late check out, which they did grant and waived the charge. It was 12:00 o'clock and still needed some time in the room. My friend called the front desk and was told now I was going to be charged 25.00 for the hour. We only needed about 15 more minutes but they said it was still going to be 25.00. So now I had a charge for 176.00 for the room, 25.00 for late check-out (which we were out by 12:20) and a reservation fee. So now I went from just having a comped room to putting out an additional 200.00

I'm upset about the extra money I paid but I'm really upset about how the front desk treated me. I explained that we had dinner reservations but was told there was nothing they can do but give me an unrenovated room, which didn't sound appealing at all. It was bad enough waiting an hour the 1st time but then even more discouraging when I waited another 20 minutes the second time in line and told again the room wasn't ready.

I know the front desk was understaffed but still the same you don't treat customers that way. I can tell you I will never go to Caesars again. The housekeeping and also other people we dealt with at the hotel was extremely nice but the stay itself was extremely disappointing.

I don't like doing things like this but just felt defeating with this whole experience.

Thanks for your time

Sue DiBiaggio

My name is Angela Pelneau. I recently stayed at Ballys casino week of October 24 - 27. While gambling at the casino, my phone was stolen off the machine. I immediately reported it since I thought I was at fault. Unfortunately, much to our surprise, your lost and found department was closed the entire week. The security was ridiculous. Their answer is “this happens every day”. The person who took or found the phone has destroyed my life. Even though we locked it thru Verizon, the man, who sent me his photo, charged everywhere he could plus destroyed my email account. The next day, my friend who was with my group had her purse stolen. Another disaster. Your facility did nothing. They refused to look at cameras or anything else. What a disappointment. My first vacation to Las Vegas and so hurtful. I cannot get rid of this man. I will never stay at Ballys again and will flood social media with this experience. No one cared. How sad

Hello, We recently stayed in the Linq Hotel and experience on the Las Vegas strip from October 24, 2022 to October 31, 2022 and we found some problems that were unacceptable during our stay.

Day 1) We arrived, checked in with a paid room upgrade that we requested, first thing we noticed is that the room #15137 is a handicapped room, the table was low, only one chair for the table and other things, I'm 6' 7" tall, so this was unexpected, the next issue was the safe in the room was non operable and then the next morning we were surprised to find that the main bathroom with the sink and shower had no hot water, so we were unable to shower.

Day 2) I went down to the check in desk about 10:30am - talked to Victor who listened to our problems and offered to switch our room for another to fix the issues, although Victor said, we have no clean rooms right now, he told us to come back about 1pm or so and we could do it then. Fine I said. I returned about 1:15pm Victor was not there to speak to again, So I brought up all of this with another woman at the check in desk, she was a brownish skinned woman with frizzy hair, she clicked on the computer for a minute, then excused herself to go and speak with someone, when she returned we were told we can't switch your room, I'll send a repair person up to look at the safe and the hot water issue. I reminded her of what Victor had told me earlier but she said her manager had said no to the room change. She then told me that we must be in the room to receive service, I asked how long will this take and was assured not long. Ok I said and returned to the room. Over an hour went by and nothing, I call down to guest services from the room and was told, there is no guarantee's how long it will take for the repairman to arrive, to which I said, do you expect me to waste my day, while on vacation sitting in this room while I would rather be doing something else on my vacation time, I was told then, nothing I can do. About 15 to 20 minutes later, the repairman shows up, he went to the bathroom and turn on both the hot water in the sink and the shower to full hot, and placed a thermometer under the sink tap. He then went into the bedroom to the safe location and tried to safe, which of course was not working, the spend about 5 to 8 minutes doing something with it, then called me in to try it, the safe was now working. He then returned to the bathroom, he checked the water temperature and it was at approximately 90F, he went on to tell me that sometimes the hot water will depend on the crowd in the hotel or the time it's being used, I expressed that that should not matter, it's a hotel that should have hot water 24/7 to which he agreed. Over the next 10 or so minutes the hot water had now climbed to about 100F, I was watching the whole time, as was the repairman. Then pretty quickly in a couple of minutes the water temp rose to 117F, that's when the repairman said, look it's at 117F now, like that's good, I said it we shouldn't have to rum the hot water for in excess of 20 minutes to get enough hot water for a shower, to which he agreed again and said he'd make a report to the plumber about it. I asked the repairman then are we guaranteed to have hot water tomorrow, he said, I can't guarantee that, I told him that we were getting married the following day Wednesday October 26, 2022 and have to have hot water, nothing I can do he told me. I then went back down to the check in desk, again Victor was not there, I asked and was told he was on break, I went back to the room, then returned to the check in desk about 30 minutes later, and did speak to Victor who did at that point switch us to room #18171.

I went right up to that room to check it, first thing I noticed is that the safe in this room does not work either, but decided not to call for a repair, because then I would have to wait around again, for a repair guy, but I had things to do to get ready for the wedding the next day. So the safe went unrepaired. Later that night, about 12:30 AM my girlfriend went to bed, than came out and said, these pillows are feather pillows, she's allergic, we had not checked the pillows on the second room right away, because the first room had non-feather pillows so we assumed they all did. I then called guest services from the room, and was told no problem, we'll send some new pillows up, ok I said how long will that take, not long I was told. An hour went by again, no pillows, I call again to guest services, this time the operator told me, that we don't have any extra foam pillows, I asked her what do you expect us to do? Sleep without pillows? The operator then paused, check something on her end then asked me what hotel I'm in. I replied the Linq, then she said let me check something, I'm going to put you on hold, I said ok, but please remember, I'm here on hold waiting for you, ok she said and I was put on hold. Now about 15 minutes goes by, still on hold, when a knock comes at the door, I put the phone down, still on hold and went to answer the door, to find a guy from housekeeping there with the pillows, I went and got the feather pillows, exchanged them for the foam pillows he brought, the remade the bed, with the new pillows, after that I returned to the phone that I had put down and it was still on hold, it was on hold for approx 30 minutes, she never came back, I hung up the phone and went to bed.

Day 4) Housekeeping did not show up, the occupied sign was not on the door, we were out for most of the morning and afternoon, returning about 5pm, no housekeeping that day

Day 6) Housekeeping did not show up, same the occupied sign was not on the door.

Day 7) Housekeeping did not show up, same scenario as before, by this time was had a lot of garbage in the room, had to walk around it. I took pictures of it.

Check out - I checked out with the automated machine, then asked to speak with a manager, to which a woman named Melissa Reid said, I am a manager, then made sure to tell me that she was not on the clock anymore, I said is there another manager to speak with, she said no, I can help you, Ok, I started to explain the situation and asked her what compensation she could offer for what had happened, she asked had I called guest services to complain, I said I had, a few times but got tired of doing it, it had already wasted hours of may time, she went in to an office, I think to check if I really had called guest service during my stay, then started questioning me on why I hadn't called when housekeeping didn't show up, for me to explain that I spend enough of my time calling and waiting for the problems to be delt with, I found her to be unapologetic, irritated with having to deal with this, and really uncaring, she did not apologize. She said all I can do is remove the late check out fee that we requested, that's all, still no we're sorry.

So now we are reaching out to you, I find the little compensation we received for the multiples for issues unacceptable and ask that you review this, and offer some form of acceptable compensation.

Sincerely,

Christopher Roberts

93 Brookview Drive

Bradford ON

[protected]

Good afternoon

We are contacting you to make a complaint about lack of access to running water to rooms 6271 and 6713 on 25 October, and also, the level of customer service that we experienced when we tried to resolve this issue.

At 4.30am, the occupants of rooms 6721 and 6713 discovered that there was no running water in the bathrooms. We called reception to explain the situation, find out when the issue would be resolved and request bottles of water. Our calls were hung up on on a total of seven occasions and we did not receive an apology or any water.

This was extremely unfortunate timing as we were preparing for a day excursion to the Grand Canyon. We were unable to shower, use the bathroom, brush teeth etc. before we were collected at 5.30am. This issue affected our enjoyment of the experience, which was arranged as a highlight of our holiday.

We are extremely shocked and disappointed by the level of customer service that we have experienced. This is certainly not what we would expect from a luxury hotel like Caesars Palace. Please let us know how you intend to resolve this issue.

Regards

Claire Robinson

Racial discrimination and reigniting emotional trauma. I stayed at the flamingo hotel October 5-8, 2022. I came for a wedding and was planning to use the pool October 6 was advised earlier that I just needed my room key to get in. I was in line to enter the Google pool when a security guard stopped me and asked for photo ID I said I was a guest at the hotel he said it didn’t matter I still need a photo ID so I produced a government of Canada photo ID official card of Indian status he stated that wasn’t acceptable they don’t accept tribal ID. told him that it was government of Canada official ID he then said that was not acceptable and picked up my belongings and touched me to get me out of the line this induced feelings of racial discrimination and childhood drama that experienced as a child asked to speak to manager she told me that I couldn’t get into the pool and I wasn’t allowed in that pool she then banned me from utilizing both pools and told me to get off the property I told her I was a guest at the hotel and then she told me to go back to my room and had another security guard come Behind me and then walked to my room and started crying I tried to make complaints to the manager of the front desk she didn’t do anything she called over the head of security he told me that my best option was just to leave the hotel and utilize the pool at the Lina periods. Then on top of everything I get charged a resort fee when I wasn’t even allowed to utilize the pools in the first place.

Just to let you know my girlfriend who had her own room experienced terrible room conditions hairs in the tub , floors and mirrors dirty! her name is Jordan Peri..room 3752 and my room Stephen Kuhn 1678. or 1687? Anyway we now looking to go over to MGM Cosmopolitan..We have had it and Iḿ sending over my Win Loss to them and Ceasars Rewards offers. I would like my charges to the room taken care of like they usually are. Dan mentioned that I can not expect much because my spending have only been $ 700.00 this year . I ask where that was and he said Paris..I never stayed there this year..bad info. I spent a least 3,000 in July at Harahs in New Orleans. Either he has the wrong info or was reading it wrong. But he had to go because he had another phone call coming in and never returned mine..very rude!

Stephen Kuhn Diamond Rewards # [protected]

CR# [protected]

I recently stayed at the Rio Hotel from 9/30/22-10/2/2022 and got a bad bed bug bite on my inner wrist, as of right now it’s inflamed and itchy. They had me fill out the a incident report and security was very nice but the Hotel manager didn’t care at all! I will never stay there again. The guest next to me also had a complaint and told the manager the same thing but again the manager did not care at all! The rooms are so nasty with stains cigarette burns and dust everywhere. The Rio should be shut down already! I read other reviews about bed bugs at the Rio and about a guest who was told to leave because she complained about them having bed bugs.

My complaint involves several incidents, I recently had a 3 day stay at Caesar’s Atlantic City, upon check in the employee at the desk specifically her name was Zing. Very rude and unhappy person very snippy, and I told her she was very snippy, no thank you or good luck or have a great day. Nothing! Second complaint is I’m a platinum card holder on Monday and Tuesday we parked self parking on Tuesday evening we did valet parking, which according to the Caesar’s website is also free to platinum members well guess what! Not so ! I was charged $15 upon picking up my vehicle what kind of customer service is this? I also requested a late check out of which I was charged an extra $50 that’s &50 fir an extra hour! Check out us normally 11am I requested 12 noon, $50. My key was deactivated at 11 am instead of 12noon had to go to check in get a new key what an inconvenience. I will be sure to share this with my fellow players who also frequent Caesar’s. Rosemarie Donovan [protected] card number.

I called and spoke with a Maddie with reservations. Explained I needed to add my rewards to my reservation and update to the correct rate. She was rude and nasty and told me no I cashed to cancel and I will book online and she told me i didn't listen I asked for a manager she said she would not because i didn't listen and stated there are no managers. I need someone to call me asap not sure if she gave me the right name

Date 09/19/22-09/21/22

I had a late arrival on the 19,and the first room smelled bad and so I requested to be moved to another room. That room had no hot water and I used the last bit of toilet tissue and requested to get more no great towels elevator key wasn't working poor customer service I prepaid if not I would have gone to a different hotel! I requested that my room be cleaned and was told I had to give a 24-hour notice, that I wasn't aware of! Worst ever and I would like a refund.I'm at the Hyatt and it's the best ever!

I know that these places go unchecked. Well this table pitboss called Safet and crapes dealer June philippine looking lady’s. We’re by far the most racially profiling people I’ve ever been a part of. First I go upto the table because as a platinum member I was give a free table voucher. I ask could we use it on craps lady June says no I need your ID I said okay give me a second table pit boss comes up tells me the same thing after I ask him. I give him my id he proceeds to triple check the ID and tell me do I want to stay at the table. The most disrespectful people in the 10 years of being a Vegas local I’ve ever experienced. Needless to say yeah I’m a black Hispanic man once I started talking to my friend in Spanish he said what did you say again saying u want to stay here. Didn’t say anything to my friend but what the hell is going on in Spanish. This is to me by far the most unchecked place in all of Vegas. I will keep following up on this won’t live it down.

My husband & I were celebrating our 28th anniversary & decided to branch out, still being cautious bcuz of Covid. We went to your website & liked what we saw, so we booked our trip 7/17/2022 – 7/20/2022! When we arrived, we were VERY DISAPPOINTED upon our arrival. 1st you should not be calling your location a Hotel & Casino, we have been to several Hotels & Casinos across this country & the casino is CONNECTED to the hotel, not a long winding & turning crosswalk & then down 3 flights of stairs! I just had back surgery in April & just now able to get out some but have not been able to go up & down stairs that much! 2nd your website shows a swimming pool, how are you able to charge a RESORT FEE, when there is NO SPA OR SWIMMING POOL? That needs to be refunded! 3rd our room was disgusting, it was old & very musty. Our clothes felt damp every day when we went to put them on & the room had no ventilation whatsoever! We understand that businesses are suffering because of the past 2 years & also understand you may not have that many customers, but there are ways to fix that. Only rent certain rooms & keep those room spotless, clean the carpet, drapes & update/clean your furnace/air conditioning system! If you are not going to maintain the swimming pool, take it off your website & stop false advertising you have a casino there in your hotel, say The Horseshoe casino is nearby. Take all those restaurants & bars that are advertised on your website off bcuz they are not located in the hotel & NONE of those things are true! The streets were HORRIBLE & the state of the waterfront is very disappointing! We have been to STL several times, we have family there and it is only 238 miles from our home! I hope in the future your company is able to rebound and you all able to correct these problems! Also entering the Casino front doors were filthy! I know everyone is shorthanded, but there has to be someone there to clean those doors!

Don't use this app. Highly recommend trying fan duel or draft kings. Ceasers messed up one of my bets and marked it as a win when it was a loss. I then was betting and all of a sudden the corrected their mistake which then apparently canceled all the bets I had won after thar bet and they made my account go negative. I then deposited money to put my account into the positive and start betting again but they have locked my account and it has been locked now for over a month. I had also won a bet on the Stanley cup final winner that I had placed before this whole thing happened. I have asked them numerous times why my account was locked and they keep telling me that they are working on it. That's ridiculous that it has taken over a month to figure out what's going on. I decided to message them again today to see what is going on because there is money of mine in the account and they tell me that it is still in the negative but the app shows I have available positive money. They can't figure anything out. One of the worst apps I have ever seen

I referred a loved one to the job fair in Las Vegas today (6/16/2022 11AM to 2PM). The Caesars Entertainment hiring booth was extremely discriminatory towards my loved one simply based off of their appearance (tattoos and piercings). It is 2022 and time to grow out of this hatred and judgement towards other people when the majority of the population now has tattoos and piercings. Don't let this be the reason why you don't hire someone. DO BETTER!

Arrived at Caesars Palace in June 10, 2022 to celebrate husband's bday. I arrived early and oaud EXTRA to check-in. Our room was...DISGUSTING. The walks looked like someone gax a Coca-Cola fight, the bed had HAIR on it, there were stains that looked milky on the lights and the phone to complained was PACKED with DUST. This us during a time where the mandates from covid has lifted but this room was OBVIOUSLY not in compliance with how a place should operate.. I went to the front desk and was greeted by Zady who got the manager (Slice). I was told there were no other rooms but I could stay in my room and they could clean it and offer me a $45 credit (really ... I paid to check in early...no compensation for that then offer me a credit that won't even cover the entire bill for the inconvenience). Since no added rooms were avail for the same room I had to ask what was avail in in other room styles. I had to oay $45 extra a night and was offered $50 credit for food. So wait...in essence it is a $5 credit for the inconvenience and nastiness since I HAVE TO PAY FOR COST OF UPGRADE because the staff did not have the room cleaned. I took pictures and showed the Mgr (Alice) who informed me that per policy that was the best she could do! Wow. We ended up in the Palace Tower room 1818 in the end...and none of the restaurants we wanted to dine in were on the list covered by the credit. In our haste we ate at Hordon Ramsey pub on our kadt night in an attempt to get some satisfaction from this hotel but the fish and chips were flavor-less. We chose this hotel because from the outside it is beautiful and popular place amongst those I know but...what was...is no longer. I have paid less for more at Wynn and Encore.

On May 17th I check in at cesars hotel thinking that I had a suite but entering into this big ugly room that did not look like a suite at all. I went to the desk and told them this was not what I expected I wanted something nice for my sister who is sick and disabled knowing that this was the last time she would travel. they told me I had to pay 1300 more for a better room and I did because I wanted my sister to have a good time. they gave me room6887 that was not close by the elevators and all the way down the hall. I walked into the room and the refreg was broken the curtains would not open and the TV was broken. I called and they said they was going to send someone up it was 1 am when someone came up to fix the tv, but they did not fix the tv and I called again the person on the other line augured with me telling me the tv was fixed I took a video and sent it to him a told him I would be complaining and he said go ahead. the next morning I talked with the manager and she move me to a room across the hall 6886 that was not better in my disable sister having to walk so far. the tv worked the curtin worked but still another broken refrig. Most of the people was rude and not caring and I just felt this was a wasted trip for me and my sister. My son and daughter in law went to eat the next day I request for a limo and the driver did not give me a card so that I could call to be picked up he broke my sisters walker and then we had a broken walker for the rest of the trip REALLY WAS I BEING PUNKED OR WHAT?