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The most absurd situation — after waiting for over 3 hours this morning (and cancelling plans) for an 8-11 am technician to service my cable box and router (and several other issues that I wanted to discuss with them), Optimum customer service sends someone who could not speak any English. Just Spanish. Only Spanish. This is a business, where even when you call technical support — although it can be challenging to understand what they are saying, and clearly you can tell they speak another language — they can at least communicate with you in English. This tech that came was late, appeared cordial, came with all his equipment, probably is a decent person and a hard worker, but you're not delivering me an Uber eats dropoff meal or just delivering something to me! I need to discuss with you my issues, not have you call customer service to be a google translator! And customer service got upset with me for questioning why on earth they would automatically assume that this was one of their better ideas! And don't try to call to find out what's going on — you'll be met with an automated robot or waiting on hold for a lifetime. It got to the point where I was asking to please transfer me so that I can discontinue my service. I mean, not only are you providing high prices, with substandard equipment, you want to convince your customers that actions such as this are okay and should be tolerated. I'm done. There's gotta be a better way.
Recommendation: if you can find a better option, give it a try
