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2.6 1 Review 452 Complaints
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C-Date Complaints 452

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1:35 pm EDT
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C-Date cancelation of a subscription I did not register for.

WFS : CCRD2024, Pur, 24/10/19 AUTHORIZATION, Interdate*c-date Luxembou, R1, 974.00, Total Avail Bal R3, 664.00. Help 0861502005; STEENCT022
I would like this amount reversed and this subscription cancelled that I never registered for.
It's looks like I have been registered and am being charged for a service I do not want!
Pls treat as urgent!
Regards
Craig Steensma

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12:33 am EDT
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C-Date subscription cancelation

I thought I cancelled this service months ago and to my surprise I was billed £119 fo a service that was meant to he cancelled how is this fair . I think everyone should come together and lobby for this site to be taken down . The site at it's best is mediocre. To me cancelation means it is gone for good not for the scam company to take money again from you when you least expect it .

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8:24 am EDT
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C-Date premium package cancellation

I applied for a premium package on c-date for 6 months and it was supposed to be only 8 euros. When I checked my account, they charged me 191 euros. I am trying to contact them via service@c-date.ie to cancel my subscription and refund the money back to my account. It looks a fraud as the website says premium package for 6 months is only 8 euros but they deducted 191 euros without any information. I want my money back as soon as possible.

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Singles50 Customer service
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Oct 11, 2019 3:44 am EDT

Dear Nafees,

we're sorry to hear about your complaint. Please contact us directly at cs @ c-date . com from your registered email address and add ''complaintsboard.com'' into the Subject header.

Thank you in advance!

On behalf of the C-Date Customer service Team

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4:56 pm EDT
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C-Date c-date premium membership

Utter waste of time. Having paid premium membership to be able to read/write messages to other users. Having a scam tried on me to visit a third party website that is advanced malware...Knowing this and defending against it then looking at 20 profiles from females from the site. ALL 20 profiles are fakes...

Latest incident was chatting to a female called ClaudiaGylass: Contact ID: 426EMO69
Emails outside of the site quickly lead me to believe I was being scammed.

So I went back to the site and searched 19 other profiles - fake pictures found on web searches from other sites...

Emails: Most recent at top:

Hej
Jack Doslanti
Mon 07/10/2019 20:40
Don't contact me again.

Wasting my time like this.

Reported you on c-date. You think we're that stupid?
Claudia Gylass
Mon 07/10/2019 20:39
Of course I"m real, there have all my private details redlight/Profile
Jack Doslanti
Mon 07/10/2019 20:35
Are you real or a scammer?
Claudia Gylass
Mon 07/10/2019 20:33
I must write fast, because my kids are at home
Jack Doslanti
Mon 07/10/2019 20:31
So, you're in Glasgow...

Hope this doesn't sound out of line but if you are genuine, then you won't mind me asking. Where are you from? Just a few typos and grammar mistakes on dating sites is pretty obvious...

Are you real or a scammer?

Meant in the kindest possible way...
Claudia Gylass
Mon 07/10/2019 20:28
I'm looking for a man as well, I just want somebody that I can get to know and have a good time with them. 💋
I have all these crazy fantasies in my head, like oral sex, being dominated by someone using different toys, ropes, cuffs, blindfolds, you get the point. I also like roleplaying, anal sex, sensual massages that lead to sex, and a lot more that I can tell you when you talk to me.
Jack Doslanti
Mon 07/10/2019 20:25
Yeah, most of the pay sites are just scams with fake profiles...I have met a couple of people from a couple of sites, made one friend locally but not sexual etc 🙂

What are you hoping for? Want to tell me a little about yourself?

________________________________________________________________

I have read your reviews on trust pilot also and majority say the same.

You need to refund me in full for all monies paid to you for your "service" ASAP.
I will give you 8 days, then this will not goto ombudsman, I will sue the site and highlight this on social media global and UK news for the scams that you may be involved with.

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Update by JackDoslanti
Oct 07, 2019 4:57 pm EDT

Utter waste of time. Having paid premium membership to be able to read/write messages to other users. Having a scam tried on me to visit a third party website that is advanced malware...Knowing this and defending against it then looking at 20 profiles from females from the site. ALL 20 profiles are fakes...

Latest incident was chatting to a female called ClaudiaGylass: Contact ID: 426EMO69
Emails outside of the site quickly lead me to believe I was being scammed.

So I went back to the site and searched 19 other profiles - fake pictures found on web searches from other sites...

Emails: Most recent at top:

Hej
Jack Doslanti
Mon 07/10/2019 20:40
Don't contact me again.

Wasting my time like this.

Reported you on c-date. You think we're that stupid?
Claudia Gylass
Mon 07/10/2019 20:39
Of course I"m real, there have all my private details redlight/Profile
Jack Doslanti
Mon 07/10/2019 20:35
Are you real or a scammer?
Claudia Gylass
Mon 07/10/2019 20:33
I must write fast, because my kids are at home
Jack Doslanti
Mon 07/10/2019 20:31
So, you're in Glasgow...

Hope this doesn't sound out of line but if you are genuine, then you won't mind me asking. Where are you from? Just a few typos and grammar mistakes on dating sites is pretty obvious...

Are you real or a scammer?

Meant in the kindest possible way...
Claudia Gylass
Mon 07/10/2019 20:28
I’m looking for a man as well, I just want somebody that I can get to know and have a good time with them. 💋
I have all these crazy fantasies in my head, like oral sex, being dominated by someone using different toys, ropes, cuffs, blindfolds, you get the point. I also like roleplaying, anal sex, sensual massages that lead to sex, and a lot more that I can tell you when you talk to me.
Jack Doslanti
Mon 07/10/2019 20:25
Yeah, most of the pay sites are just scams with fake profiles...I have met a couple of people from a couple of sites, made one friend locally but not sexual etc 🙂

What are you hoping for? Want to tell me a little about yourself?

________________________________________________________________

I have read your reviews on trust pilot also and majority say the same.

You need to refund me in full for all monies paid to you for your "service" ASAP.
I will give you 8 days, then this will not goto ombudsman, I will sue the site and highlight this on social media global and UK news for the scams that you may be involved with.

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Singles50 Customer service
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Oct 11, 2019 3:40 am EDT

Dear Jack,

we're sorry to hear about your issues. Please contact us directly at cs @ c-date . com from your registered email address and add ''complaintsboard.com'' into the Subject header.

Thank you in advance!

On behalf of the C-Date Customer service Team

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4:54 pm EDT
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C-Date I was charged for. no reason

The website advertised a subscription of 16.99 and I have been charged 359
87.

This was. False advertisement and. I have now been left with no money because. Of. You.

That was the last of. My.money and. Also I didnt even Mean to.sunscribe in. The first place.

This needs to be resolved immediately or il. Have to take legal action.

My email. Address was chris.[protected]@hotmail.co.uk

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Singles50 Customer service
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Oct 11, 2019 3:18 am EDT

Dear Chris,

we're sorry to hear about your complaint. Please contact us directly at cs @ c-date . com from your registered email address and add ''complaintsboard.com'' into the Subject header.

Thank you in advance!

On behalf of the C-Date Customer service Team

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6:14 am EDT
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C-Date I want to cancel my membership

I canceled my account 1.5years ago and now I got debt collection letter from intrum? I tried to contact c-date to ask why my account is still active and I only get automated answers. I didnt get any reminders from c-date that my membership is still active and I need to pay for it. I want to cancel my membership and I am not responsible to pay 300euros like the letter says, this is a scam!

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Singles50 Customer service
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Oct 07, 2019 8:23 am EDT

Dear Valtteri,

we're sorry to hear about your complaint. Please contact us directly at cs @ c-date . com from your registered email address and add ''complaintsboard.com'' into the Subject header.

Thank you in advance!

On behalf of the Interdate Customer service Team

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10:02 am EDT
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C-Date unable to cancel membership as site will not load

Money taken from my account br cause it is impossible to cancel after trial period. E mailed to ask for cancellation but money still taken from.my account . Thos was refunded to me by my bank when they couldn't access site either! Now clevtion agency asking for over £200 for a service I cannot access or cancel! Complete scam and causing s huge amount of stress and financial hardship. Do not sign up to this site!

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1:10 am EDT
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C-Date fax number does not work for the cancellation service. now collection agency asking for money.

I tried to fax my cancellation information (because fax and postal are the only ways your allowed too as stated on the website) 2 days prior the cut off of membership renewal only to find the fax number would not work so i eventually found an email address and emailed my information that very same day(which they should have on record) which was replied to the same day saying your request has been submitted. so i took that as my cancellation was submitted. they never got back to me for 4 days and to which they replied. you still need to send the cancellation form which i did. then they said sorry your 2 days to late. i disputed this and then did not hear anything from them until 4 months later when a collection agency contacted me. i asked for proof they sent me what c-date sent them which stated they offered 3 payment options (which they did not) and that i agreed to pay an initial payment for the first month which i did not agree too because (1) i have never received any emails suggesting that and (2) i had submitted a cancellation prior to this. they also lied to the collection agency about date of cancellation. All i ask for is that c-date desist with the collection agency and payment because i tried to cancel before the due date.

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8:57 am EDT
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C-Date I want to cancel my subscription to stop you taking money

Hello, I joined as a premium member on C-date on 18.07.2019. Last month you took 303 Euros from my credit card. I do not know how can you be so greedy. Without any notice you are taking a lot of money for no reason.
Please cancel my membership and refund my money as soon as possible. Otherwise, I will have to take different steps.
Please resolve my case.

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4:32 am EDT
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C-Date cancellation - za-2019-08-16-[protected]

I have again been charged for another subscription and threatened with being reported to credit companies to have me listed as a bad payer. That I definitely am not hence do not appreciate being threatened with actions alike. I would have cancelled 5 years ago did C-Date alias Interdate SA provided an email to submit the likes to. I believe Interdate SA makes it almost impossible to cancel hence annual subs are becoming a passive income for them. I hereby submit my cancellation since I have paid the last amount owed today.

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2:37 am EDT
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C-Date asking for money, when I want to delete my account and cancel subscription

Hi,
C-Date has sendt 2 requests about payment for a 3 months subscription, and in the second email they are trying to threaten me and blackmailing to get the money. I never wanted any of this after I paid for a 1 month subscription i sent an email to request to delete my account and cancel my subscription, sent a couple more emails, but no answer.

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4:25 pm EDT
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C-Date membership scam

I signed up to a premium membership, I agreed to £12 a month and I have been charged £119 after sending off emails I have not had any replies and they fail to acknowledge anything I am going to ask my bank to investigate it as fraud and a scam. After registering it says my account settings will be visible within a few days that was the 14-7-2019 I'm still waiting. I don't know how to deal with this situation but I will pursue it until I get my money back. This has to be a sick joke as these people just take what they want and get away with it. I read so many positive reviews about it but it turns out it must be fake reviews.

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1:31 am EDT
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C-Date subscription deactivation

I'm having issues deactivating my account subscription, as i do not posses a Fax machine, i'm very dissatisfied with the website overall and even more from the absolute lack of a customer support or even email to provide any kind of interaction, i find myself amazed at the nerve to require a signature to deactivate the account, but only requiring your card numbers to activate this.

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Update by VictorCastillo6
Aug 14, 2019 11:58 am EDT

Interesting reply to an issue, on behalf of your team, what exactly?

Update by VictorCastillo6
Aug 14, 2019 11:57 am EDT

Mike if i ask I'm behalf, on behalf of the interdate customer team, what?

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8:35 am EDT
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C-Date recurring charges

I took out a month subscription and soon realised I did not want this service. I tried to cancel through the webs site but it did not work I sent several email to the company requesting a deletion of account. They said I had to do it from the email registered. I BLOODY WELL WAS. still account not deleted.
Keep getting emails back to say email to cancel or follow some instructions that dont work.
Upshot is they now say account candled but at the end of the subscription period of 3 months. saying I did not cnacle in time again I did
This company is an utter con and I have now reported then to the UK fraud squad and considering a personal civil action against them through the UK courts. Companies like this have to be stopped.

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Update by Aussipiulot
Sep 09, 2019 3:41 am EDT

This scam company now send me a final demand for a subscription I cancelled. My solicitor is now on the case. I urge everyone to stay well away. Scammers.

Update by Aussipiulot
Aug 16, 2019 4:15 am EDT

Strange how they ask me to contact hem at the reported email address and when you try all I get back is email not found.

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9:09 pm EDT
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C-Date premium membership cost

I bought the 1 month special advertised on cdate for $20 only to be charged full amount. Have photo of the offer off cdate website taken just b4 i paid for premium subscription due to not trusting any of these types of sites. Have tried contacted customer service in regards to this issue as well. Also i have had trouble being able to cancel my premium membership on the cdate website. As well as being unable to delete my profile. Also not to mention that the women who show up on my search for womem near me in queensland only comes up with women from every other state bar Queensland. So i qant premium membership cancelled asap an profile deleted.

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9:08 pm EDT
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C-Date blackmail

Dear Sirs,
I wish to complain in the strongest terms about a blackmail threat received from one of your members, attempting to extort money.

What is reprehensible is that it seems this is not an isolated incident & I wish to ensure both my anonymity & by reporting the incident, action is taken. I look forward to you contact to further explain.
Yours, LPB

My contact details are:
Lawrence.[protected]@gmail.com
M: +[protected]

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4:23 am EDT
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C-Date I want to cancel my subscription as I never asked for recurring subscription

C-Date I want to cancel my subscription as I never asked for recurring subscription in the first place when I signed up for subscription the amount was R180.00 per month then they charged be R1974.00 which I could not reverse or get a refund for that. Then they deducted R1974.00 from my credit card without my authorization for membership that was not cancelled and on top of that I never ever used the app as I they are misleading with their charges and rates and never loggod on again,
please cancel my membership and advise how I you can refund money that was deducted that was not authorized-
[protected]@gmail.com

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11:03 am EDT
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C-Date premium membership cancellation

Hello my name is Callum, I've signed up for C-date on the 16/7/2019 and paid a 1 month subscription at £12 and my contact ID is: ADEPBE63. After I've joined I've read the reviews of the site and I cannot believe on what I saw, people having trouble on cancelling their membership and getting automatically charged up.

I've sent emails to service@c-date.com and had a email from them yesterday about a cancellation it's because I wish to cancel my membership. It tells me that the essential way to do it is a cancellation online form, to start of go to my membership and click (change) but when I clicked on membership it still says that my Account will be visible in the few days and it's already been past a few.

The other option is to fax them in which I've tried, left them a message saying I requested to cancel my membership and mentioning my contact ID as well. The email also tells me to post to them with the required address of the company but I don't know if it's just a cancellation form that I have to send or can I write a letter to them about cancellation.

I would like to have a response ASAP, otherwise I'm trapped. I gonna have my money taken, I am fuming and this dating site should banned for life.

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Update by Callum92
Jul 18, 2019 10:45 am EDT

Hi I'm Callum, I've signed up for C-date on the 16/7/2019, paid for a 1 month subscription for premium membership for £12, My contact ID is: ADEPBE63. I read the reviews after I've joined and I cannot believe on what I've seen on the reviews. People having trouble on cancelling their membership, they are getting automatically charged, C-date is a scamming dating site. I've became a fool to myself when I joined, I had a email from the site yesterday about cancelling my membership saying how to cancel, the trouble is that I've looked at my bank statement and the payment has been processed, the email tells me that I have to go on my membership and click (change), but it still says that my account will be visible in the few days and it's already been past a few, the email either tells me that I can post to them with the enquired address but I don't know if it's the cancellation form or a letter of cancellation, please can I have a response ASAP because other wise, I've definitely walked into a trap of scammers, I am fuming.

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rob healy
US
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Jan 31, 2023 2:56 am EST

Hi, I'm having the same problem. I paid the initial fee and found the site to be rubbish o the 26/12/22. Two days later had £39.90 taken from my account, emailed them straight away to cancel my subscription and to refund my my money. Numerous emails back and forth but they still won't refund my money. Checked online only to find out they've done this Numerous times, they got a site online to cancel but they charge u to do this also. Stay away from these scammers.

C-Date
C-Date
Send a message
Jan 31, 2023 6:01 am EST
Replying to comment of rob healy

Hi Rob!

We're sorry to hear about your complaint - please do contact us at cs @ c-date . com (using your registered email address and adding ''Complaintsboard'' into the subject of your message) and explain the issues occurred; we'll do our best to help you.

Thank you!

Your C-Date

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Mal Cannon
US
Send a message
Oct 24, 2022 12:50 pm EDT

Hi everyone, DON'T Don't JOIN CDATE, you cant unsubscribe, they tell you you have to have proof of unsubscribing, which of course you can't provide, as they don't confirm. then they add on more and more costs, pass your details to more scammers to try and get you to pay'

STAY WELL AWAY

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1:04 pm EDT
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C-Date Debt collection!!! Scam

Didn't sign up for more than Month but now CMS global collection services demanding €188.35!
I never ticked any boxes to say continued membership or anything. I cannot contact them or even log in!. I cancelled bank payments as a complete scam. All of these dating sites need to be investigated by ombudsman bureau before more people are scammed by theses thrives!

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paul coates
US
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Jun 20, 2025 7:57 am EDT
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Wow all the c date people having drama with outstanding payments..so yup I got it to along with eCollect threatening letter so did a bit of research and hey look everyone there is nothing to worry about ok they will not be making any claim in any UK courts of ours and ignore any email, letters or correspondence from these idiots..do not worry yourself and block them..

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Steven Sloan
Malmö, SE
Send a message
Jul 22, 2023 2:33 am EDT

I joined singles50.se a year and a half after my divorce as I felt it was time to meet somebody nice. This was a [censored] website. There were no reply’s to my attempts at contacting singels50.se staff with my issues with them. There was no possible way to exit the subscription at all. The only the I got back when I sent in a comment was the your latest comment only your last binding. So I erased all my data Photos personal info and sent a message to them that they do not have my permission to use me photos or personal data in any way and that I am ending my subscription. I also got rid of the credit card that the subscription was taking money from as I felt that this is definitely a scam. I heard nothing for maybe half a year but now that Sweden where I live is trying to get into NATO suddenly these letters start turning up! Maybe one every 3-4 weeks demanding payment for my unpaid subscription to Singels50.se I notice as well I. The news stories about Koran burnings and Swedish gangsters in was it Spain. And how Iran and other Muslim countries want to attack us in Sweden! I know that Putin has Sweden in his cross hairs right now and these scum companies Singels50.se and Themys & [censored] definitely feel to me like they have an agenda that is not as it should be. I will be taking legal advice. I have been throwing out the first scam letters that I received there they write amongst other threats that there exists a possibility to commence enforcement against me for a period of 30 years! With lots of threats of wage garnishment, bank account levy insurance and arrest warrant and forceful disclosure via affidavit of assets bla bla. WTF?

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YourAverageHuman
US
Send a message
Sep 08, 2022 3:24 pm EDT

I've just had the same problem. Does anyone have any updates as to what happens in the end? Does anyone know what I can do?

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Hammy GTS
US
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Jul 13, 2022 4:34 pm EDT

I have them also chasing me for payment and threatening to go to a debt collection agency if I don’t pay.

I only used the service once and then couldn’t contact them to cancel so cancelled future payments from my bank.

Any help in avoiding paying these scam artist would be a big help!

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Stephen Kenny
US
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Aug 22, 2023 8:55 am EDT
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Replying to comment of Hammy GTS

Has anyone actually been taken to court ?

Steve

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Hammy GTS
US
Send a message
Jul 13, 2022 4:32 pm EDT

I’ve also got them on my back asking for pay debt for the final time before it goes to a debt collection agency. Any help in how to avoid paying the would help as I know it’s a scam!

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786faisal
US
Send a message
Jun 18, 2022 1:40 pm EDT

Hi why am I getting scammed for 166 pounds from debt collector when I didn't sign up for anything

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Husnain Ahmad
US
Send a message
Mar 08, 2022 11:49 am EST

Have your membership has cancelled?

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Diane5
Carlton-le-Moorland, GB
Send a message
Jan 16, 2022 7:28 am EST

My partner got a demand for 96, 65 euros, a second demand, having had no other communication from them, he doesn't know what it is about. They say they send a communication/ reminder on the 27.12.20, but he had nothing. This must be a scam, with frighteners, as he is being threatened with solicitors.

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Kevin Felters
Airmyn, GB
Send a message
Jan 05, 2022 7:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

After my phone went missing at work and hacked, I have now found that this c-date was on there, already been on a different dating site a payment was made to this c date site, , stupid I know, however I promptlly told my bank not to make any more payments from my account which was done, however I have now received these CMS Collection letter demanding payment, tried to contact this so called firm in Luxembourg to no avail, can anyone help please.

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Nelleb72
Calne, GB
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Oct 28, 2021 4:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi all,

Just had the same issue as most of you. Signed up realised it was a scam and tried to cancel and couldn't so I stopped payment and just received the letter from cms.Has anyone managed to take this further?

What do I do next?

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Rogan Toad
US
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Dec 02, 2021 6:36 am EST
Replying to comment of Nelleb72

Look mate it’s been a month and a Bit did they try do anything

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Cj1999
Truro, England, Cornwall, GB
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Dec 06, 2021 11:05 am EST
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Replying to comment of Nelleb72

What was the outcome please ?

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DavidSm
US
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Jul 14, 2022 9:42 am EDT
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Replying to comment of Nelleb72

Did they try anything since?

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6:30 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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C-Date c-date

Sent two emails to cancel subscription..2 days after joining now nearly a week and not one reply back saying it's cancelled...!
I want it cancelled.. 🤬
This site should be banned ..just a money spinner !
I want to inform my bank in case they try taking more money out etc ..
I'm extremely worried and had sleepless nights over this site..
Bunch of scammers I'm sure of it .
Email me back it's [protected]@gmail.com

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Andreas Freyaldenhoven
US
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Sep 23, 2019 8:57 am EDT

I have the same problem. How did you solve it eventually?

Overview of C-Date complaint handling

C-Date reviews first appeared on Complaints Board on Apr 4, 2011. The latest review Membership Cancellation was posted on May 15, 2025. The latest complaint Membership Cancellation was resolved on May 15, 2025. C-Date has an average consumer rating of 3 stars from 453 reviews. C-Date has resolved 179 complaints.
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    Interdate S.A. 13 rue du Commerce, Luxembourg, L-1351, Luxembourg
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    Jun 30, 2025
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C-Date Category
C-Date is ranked 100 among 148 companies in the Dating Services category

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