Romano's Macaroni Grill
reviews and complaints

On Saturday, 3 November 2022, I placed an order at the Macaroni Grille in Round Rock, Texas. I ordered: Truffle Macaroni, Truffle Fries , Pasta Milano, Pick 2 Apps which were bruschetta and fried mozzarella, Kids meal Alfredo and Ravioli, 3 Loaves of rustic bread, which was to be picked up at 8:30 p.m. I arrived at 8:28 p.m. and called to let them know that I had arrived, and that I was in slot 3. I was told that, "they were bagging my order right now," and that it should be out in less than a minute. At 8:47 p.m., I went inside and asked about my order. I was directed to the bar where they told me that my order would be out, "in just a few minutes," and that thy were frying up the fries. I went back outside, and waited patiently for my food. At 8:55 p.m., I called and asked to speak to a manager, I was placed on hold and then a manager came on and told me that, " a lot of orders came in," and that my order would be out in a minute. (No apology, no asking for understanding, just basically telling me that I was going to get my food whenever they decided to give it to me.) The manager finally came out at 8:59 asked if I was my name, put the food in my window and left, almost causing me to drop the food. All of this was frustrating and unacceptable, but the condition of the food was what really caused issue. I was missing the Fried Mozzarella from my order, The kids pasta had no sauce on it, the macaroni had the incorrect noodles and tasted off, the bruschetta was warm and mushy instead of cold and refreshing (A clear sign of how long it had been sitting at room temperature), the drinks were wrong, all of the food was stone cold unappetizing and inedible, but none of that was the worst part. I received spoiled Olive oil and Moldy cheese! A kitchen that is that careless can not be trusted, and frankly is probably in violation of many health codes. Not only was the food of poor quality, it probably was unsafe and unsanitary to eat. We had to go and spend another $73 on food after this. This was a horrific experience all of the way around. I paid $69 for food that I couldn't even eat. I tried to call back and request a refund but I was put on hold and they never answered again. I called again on Sunday, 4 November 2022, and I got the same response. A refund is not only appropriate, but warranted. If you want delicious food, amazing service, and a good experience, then do not go here.

I'm actually complaining about the delivery of an order. I ordered online (and have been for years) to have it delivered to my home from the Macaroni Grill located at 102 E Winchester St., Salt Lake City, UT 84107. It was perfect during the pandemic. Just recently, we never received our order. The text I received said it had been delivered by I never saw it. It was either delivered to someone else or the driver decided to keep the order. I called Romano's Macaroni Grill to let them know and they informed me that once it leaves their restaurant, they have nothing to do with it. I requested a refund, and they replied I would have to get the refund from Uber Eats. I called Uber Eats and they said I would have to get the refund from the restaurant. My charge went through from Romano's Macaroni Grill. Called the restaurant back and they were very rude. Now I'm out $65 for a meal. Guess I won't be ordering from them again. Like their food so I don't mind going to the restaurant.

I have been trying to order Feast For Five for $30 from the Macaronni Grill in El Cerrito Ca. Everytime I am ready to place the order I get the message "invalidated basket". I have ordered before the same thing with no problems at all. Now, it has been the same problem in two different days! I think it is a shame to offer something you don't really have!

I dined at your Round Rock location last night, 6/10/22. I ordered my fav dish, Shrimp Portofino. It was so bad. The pasta is way over cooked and mushy. There was no flavor in this meal whatsoever. When you opened your location in North Austin, so many years ago, this meal used to be so good. Very flavorful. Pasta was never overcooked. I guess you guys stopped putting Pine Nuts in the dish, cuz I didn’t have any of those. Very disappointing. The one good thing about this meal was our server, Star. She was so attentive and sweet and bubbly. She was awesome. Was really the only reason I didn’t complain last night.

The experience was a negative 10. The food was disgusting. The order was made incorrectly twice. I ordered a side of truffle fries that took 45 minutes to arrive: possibly being imported from Italy. The shift lead was extremely rude and did not apologize for any error. The $2 Inflation Charge was ridiculous and not on the menu. This was the worst dining experience. I will never dine here again and this location was the worst.

I bought myself chicken scalapini for mother's day had it delivered was almost 40 it had next to no lon butter I had to put regular butter on it it had three arivhok hearts 2 capers and absolutely no broshotto it had a lot of noodles no sauce hardly att all to small pieces of chicken I was so disappointed I don't eat out much not the money to do but I did mother's day I want rewmbursted or a nother dishade right it was not what I expected I'm upset my mail is [protected]@gmail.com [protected]

Fool me once, shame on you, Fool me twice, shame on me! I stopped visiting Macaroni Grill (Winter Garden) a few months ago due to bad service! So I figured I'd try it again after a few months. My family and I visited the Lake Buena Vista location, ordered our meals and at the end was greeted with a $2.00 Temporary Inflation Fee to my order. I was not informed that a "stupid" charge was going to be added to my bill. If I knew that I would have not stayed. I am requesting my $2.00 back in the form of a check, not coupons. After consulting my family, we all agreed we would never patronage your restaurants again. It's bad business period. Not only did you lose a customer but it forced me to under tip your wait staff. So, now you're affecting both a customer and your employees. The restaurant business has always been a struggling business in general and no wonder it is after the brain power that thought that squeezing customers with a ridiculous fee was a smart idea. Hey, Einsteins just raise your prices. At least that's not insulting and the consumer is aware of what they're paying.

I visited Macaroni Grill yesterday evening for dinner on October 14, 2021, and I am sad to say I was quite disappointed in my meal. I ordered a seafood ravioli and not only did my order arrive super fast which leaves me to suspect if it was truly prepared with quality and care, especially, for the price I paid! But the meal also appeared spoiled! There was a slimy film on the pasta and a sour taste. In addition, I put the platter close to my nose to give it a quick whiff, and it smelled similar to spoiled milk-ICk! The food and sauce also had bubbles similar to the ones seen when a food item has recently become spoiled. I am not sure as to why someone decided to give me a spoiled platter of food after I paid the restaurant money in good faith consciously thinking I was going to enjoy a nice meal. Instead, I was disappointed, felt ill and overall disgusted with the whole experience.