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Key Bank Complaints & Reviews

Key Bank / unreliable service

madisonelizabeth on Dec 23, 2017

I would advise opening an account with Key Bank for the following reasons I never opened an account with Key Bank instead I had an account with First Niagara there was never an issue however there are nothing but issues at this point . When I make a purchase and or pay a bill and review my account online it can take up to three days for those charges to be processed throughout that time I am unable to receive an accurate statement of my balance . I also never had a reason to visit a branch however I did in recent weeks and the teller was not helpful at all rather she was annoyed that the she...

Key Bank / they closed my acount

ascg on Jun 12, 2011

STAY AWAY FROM KEYBANK!!! I opened up a keybank account over a month ago, due to a good promo that they were running.Out of no where, my debit card wasn't working so I decided to give them a call. They told me that my and my wife's account is being closed .After a few days of trying to get through to the fraud department, I spoke to the women who actually closed my account her name was "Sara". She said "Keybank has a right to close my account with out providing any reason or notice". She was extremely rude and didn't want to give me any info.When I called again she said she...

Key Bank - Ohio / Fees and Holds


I am 18 years old. I opened my first checking account with Key Bank in July of 2010. It is October so it has been 3 months. In these 3 months I have never been so pissed. They charge me with overdraft fees every chance they get and hold MY checks as if it is theirs. When I withdraw money from my account it seems every time my check is on hold and they charge me with more over draft fees. I called costumer service and explain to them multiple problems I have been having and he said he would call my back to take a hold off one of my recent checks. He called me back at work saying that I would be...

Key Bank / Mistake hits my pocket


On March 2 I logged onto Key Bank online to manage my bill pay for March. I established 7 bills to be pulled from my checking account on March 5th. After confirming, I realized that Feb. was a short month and our direct deposit would hit the following week. So I immediately changed the dates, pushing back the payments to the 15th to be safe. On March 9 I logged onto online banking for find my account overdrawn 1, 200 dollars. The online system has attempted to pull my payments on Mon. March, 8th. I called online banking and had an associate research who was able to using my confirmation codes log in...

Key Bank / Customers


People are stupid. The policies -- the "theft" -- is clearly spelled out in our literature to new customers. Key Corp is only active to make money and we are successful at it. Even though the national unemployment rate is about 10% we still managed to make over $900 million dollars off the American public last year alone. In a down economy! If you want your money from ATM's you have to pay for it. Its that simple. If you over-draft we have pages of policies to make it legal to take your money. We are only after your money. That is it. Nothing we do is to help you. Everything we do is to...

Key Bank / Worst bank


I've had one terrible problem after another with Key. Some background: I started banking with them almost a decade ago when I was in college since they were right around the corner from my school. I was young and stupid. They started off by being just plain rude to me. It was common for me to go to the bank, deposit money, ask for my total balance, and then be told by the teller that I would have to check that at the ATM (for $2). Yes they charged a college student $2 to check her balance. Key hasn't gotten any better as the years hav progressed. Last year, for example, they reissued...

Key Bank - Washington, Arlington / Excessive Fees & Overdraft Charges

Key bank has crafted rules and regulations attached to their checking accounts to charge customers radical overdraft fees. On Thursday January 7th I deposited a paycheck into the ATM machine in order to cover a check that I knew would be drafted on my account. As it turns out Key Bank changes their business day at 7pm on the west coast. My deposit was made at 7:17pm. Due to the day being closed I incurred $222 in overdraft fees. If you do the math that works out to over $800 an hour! Sounds like organized crime to me. On two other instances I was charged an "excessive phone balance" checking...

Key Bank - New York, Fulton / College Loan phone harrassment

My daughter has been paying a 10 year college loan for 3 years. She is behind $2000 ( about 4-5 payments ) but has not missed payments on the 20th for about 2 years. On about the 6th of the month, every month, Key Bank starts calling my daughter or myself, father and cosigner. No matter what we say and we say we will pay and we do pay, we get many more phone calls. The people who call seem to have no record of what we have said. Some of the callers are middle of the road, had one that was extremly nice, only to be followed up next day with someone who was not so nice, I gave the phone to my...

Key Bank - Ohio, Reynoldsburg / Debit Card Trap

If you use credit/debit cards you need to know YOUR NEXT! the way banking is handled in our country, it should be againt the law. they are taking our money from us, what a shame! they should'nt be aloud to to trap us poor suchers down to our last dollar. can anyone HELP!!! before we are beyond it, can banks find another way to make thier money, than to hurt the unemployed, I have been charged more than i can recover. I am at a loss, if you use debit/credit cards. Beware! they will ruin you. are you having the life sucked right out of you? its an outrage the way they can charge the way your...

Key Bank - Washington, Olympia / Cash Reserve Credit Practices

I have a cash reserve credit account at key bank and have had it for years. Sometimes I pay it in full other times I make payments, regardless of my method I haven't made a late payment in YEARS. During last month our computer crashed and I was unable to transfer the payment to the cash reserve credit. (because the don't send you a bill) I was 3 days late on my payment and they sent my account to collections. No call from Key Bank saying "we noticed that we didn't recieve your payment yet." Straight to collections and in my husbands name so they won't talk to me at all. I...

Key Bank - Washington, Yakima / Phone Charge

Not really a complaint, but it would be nice to know why my account gets charged when I use the over-the-phone automation banking, when getting details on my account, like balance, available balance, and charges/deposits that are pending. Why the charge? I know that this only occurres after using their over-the-phone automation system more than four times per month.

Key Bank - Ohio, Cleveland / student loan

I applied for a forbearance in February, and was told that it was "being processed, " and "in the computer system, " and "a letter will be sent confirming it but you don't need it." I never received a letter. Every time I called the company, I was told that they still had an old address for me. I updated my address repeatedly, adn waited for my letter. Finally after six months, I insisted on speaking with a supervisor. They were moving operations overseas during the summer, and it obviously hurt their ability to keep track of their customers. THE SUPERVISOR SAID THAT THE LOAN WAS IN...