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1800MATTRESS Complaints & Reviews

1800MATTRESS - New York / deceptive sales practices and fake promises

May 23, 2011

Buyers ! Be aware! DO NOT EVER BUY ANYTHING FROM THIS COMPANY. They are a scam and want to just rip your money even in this economy. I just recently purchased two mattresses from (one was sealy and the other one was simmon). I was told on that I could refuse the delivery on the spot with not problem. When it arrived, after a week it didn't look right. It was NOTHING like how they described it would be on the website. While I was examining it, I told him it looks fake and he said that I need to call customer service and there is nothing he could do. Which means that YOU...

1800MATTRESS - New York / Deceptive Sales Practices

Feb 25, 2011

Purchased a mattress from their on line site. Chose a specific model/style mattress - when it was delievered, I told the delivery people that it was the wrong mattress. They said they couldn't take it back and I had to call customer service. I called 1800mattress immediately to explain to them that they shipped the wrong mattress. They insisted that it was the correct mattress. Said that model names are changed depending on what warehouse the mattress is shipped from. I can understand that the model name may be different, but I own the exact same mattress - and IT IS TOTALLY DIFFERENT...

1800MATTRESS - New Jersey / defective mattress


Ordered a queen size mattress and box spring-Luxembourg set. The set was defective from the beginning, it is now -6 months later- sagging in the middle at 4 1/2 inches. This according to the expert 1-800 mattress sent out. They also found that the box spring was defective also. I called 1-800- Mattress after they received the experts report only to be told they found a stain, which the expert never told or showed me, and said the entire warranty is void. In other words, they agree both the mattress and the box spring is defective but a stain, I can't even find, voids the entire warranty...

1800MATTRESS - New York, New York Mills / Mattress Mahem - Dirty tricks


I was looking for a good night's sleep and visted a man named Sam Alba at 1800mattress on 86th street. He was poorly dressed and seemed to have no interest in me or my problem. He was SMOKING in the store which i found appauling and as soon as he mentioned I wanted to shop at Sleepy's around the corner all he did was bad mouth them and products they have that he does not carry. TOTALLY UNPROFESSIONAL! I found a great sales person at Sleepy's today and am typing this from my new cozy comfortable SLEEPYS mattress. Thank you SLEEPY'S ! BOO 1800MATTRESS - for mud slinging tactics !!!