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Burlington Coat Factory Direct
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1.3 267 Reviews

Burlington Coat Factory Direct Complaints Summary

22 Resolved
245 Unresolved
Our verdict: If considering services from Burlington Coat Factory Direct with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burlington Coat Factory Direct reviews & complaints 267

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L
9:43 pm EDT

Burlington Coat Factory Direct The Fitting Room

It is 9:18 and Burlington closes at 10pm. The manager decided to close the fitting rooms at 9pm from now on so they wouldn't have things to clean up when the store closes. Well, I am a paying customer with a son who's suit pants went missing and he has a wedding to attend in the morning. We do not have time for a mistake. I need to know these pants fit without any issues. Isn't that the advantage of a brick and mortar store? To be able to try things on. I am VERY disappointed that Burlington would allow this practice and lost a sale over it. We went next door where they have an open fitting room.

Desired outcome: Keep the dressing room open during store hours.

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10:30 am EDT

Burlington Coat Factory Direct Racial Profiling

In enforcing Title VII's prohibition of race and color discrimination, this review seek to retool its enforcement efforts to address contemporary forms of overt, subtle and implicit bias. As a customer of Burlington Coat Factory since the early 2000s and have continued shopping there at least twice per month. On August 22, 2023 after being in the store for over an hour I was appalled by the behavior of the cashier. Her tone and attitude with my returns were mean, rude and disrespectful. The funds were then spent on back to school items where she then stated to peel away the clearance tags to see if the label underneath matched its price. I stood there shocked in embarrassment, shame and disgrace by what had occured. As a leading off price retailer with over 800 stores nationwide I have never experienced such racism and discrimination before. Not only did she peel away one clearance sticker but she did so for all of the items I bought on sale. Racial profiling and discriminatory practices are prohibited by law in which my rights were violated. Such employee should loose their job and disciplinary actions taken. I have strong substantial evidence and a police report to validate my claim. This has been the worst shopping experience I have ever encountered in my life and wish no one has to be subjected to such cruel and wicked acts. Burlington Coat Factory, 24 Wayne Hills Mall, Wayne NJ

Mrs. Antoinette Melvin

[protected]@gmail.com

Desired outcome: Disciplinary actions/ Fired

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J
10:02 am EDT
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Burlington Coat Factory Direct Burlington Coat Factory Profile me as Shoplifter

I was in Burlington coat factory store located Linden, NJ and a black guy followed me all over the store he was wearing earbud pretending to be talking on the phone first I did not pay any attention however yesterday when I went to their New Brunswick, NJ store same guy followed me the guy is store undercover thinking I was a shoplifter, this is a open harassment that they profile me as shop lifter

Desired outcome: I like an respond and apology from the store

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Update by Jared_z
Jun 29, 2023 10:05 am EDT

Until I get positive respond from Burlington Coat Factory I urged everyone to not to shop Burlington Coat Factory and go to stores like Marshall's TJ max Target or Walmart these store have better merchandise and lower prices

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B
8:09 pm EST

Burlington Coat Factory Direct Check out lines and store appearance

Management at the Burlington Store, Union, NJ is absolutely horrendous. The check out lines are long most of the times and they will have two (2) cashiers working and management may have 2 people behind the counter sorting merchandise. The wait is usually 30 - 45 minutes. What’s worse they have 11 cashier stations. It’s really a turn off and shows an arrogance that the customers aren’t important. Hopefully this isn’t indicative of the location being in a low-to-moderate income neighborhood.

Additional the store is dirty with clothes, shoes and food products in such disarray. I visited a Burlington, Florida and couldn’t believe how clean and organized it was presenting a positive shopping experience. So disappointed in my store in Union, NJ.

Desired outcome: More cashiers on at peak times and to keep the store clean and at least presentable.

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Jared_z
Woodbridge, US
Jun 29, 2023 10:08 am EDT
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I have the same experience with Burlington Coat Factory in both of their stores Linden and New Brunswick stores management is rude because when I try bring my complaint to manager in she was very loud and rude

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M
9:52 pm EST

Burlington Coat Factory Direct Employee

The employees at the granada hills california, chatsworth/zelzah location harrassed my dog and I infront of all the clients. My dog jumped up because one of the employees were running, and he barely touched her hand. My dog doesnt nor ever has bitten anyone. It was clearly a movement impant of hand to teeth. No one was hurt. No one was injused. I apologized. When I got to the register, they continued to harrass me and tried to take my info down as a threat. 3 others in line clearly saw nothing happened and they went on a rampage. I need to speak to someone in regards to this matter.

Desired outcome: Speaak to a representative who can re train his employees on how they treat customers and remove the employee to a different location. This location is my local and i shop there 5 times a week. I would like to feel safe and comfortable

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5:52 pm EST

Burlington Coat Factory Direct store in general

Went to burlington wk of 1/8/23 in Yonkers NY. in the mourning.

This is the most disorganized store I've ever been in.

Thousands of clothing on a single rack stretching the length of the store, nothing is where it should be, all sizes are all mixed up, it would take me all day to find my correct size.

Only 2 people on the floor, and one was the janitor, yea, ask him to help you 😆,

they did have a greeter at the front entrance, but Why? She should be helping customers find things in this GIANT MAZE of clothes.

How the heck do they stay in business.

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4:02 pm EST

Burlington Coat Factory Direct adidas shoes price clearance of $14.00

I bought shoes today in the Burlington Coat Factory store , 302 Providence Highway, Dedham, MA . @ 2:30 pm 13 Jan 2023. I picked (2) pairs of shoes w/c is the adidas black shoes with white stripes but I didnt buy it due to the cashier said, is $44.00 something than the price clearance of $14.00. I mention to the cashier (to her) to tell the manager but did not do so. Is about my price complaint clearance that the cashier has to take the issue to the manager. Maybe, didnt hear me or just ignored me..

Respectfully,

cleo o.

Desired outcome: I pick the adidas shoes coz I know it was a reduce price the store should honor my $14.00 price. I know that the store are giving price clearances.

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3:44 pm EST

Burlington Coat Factory Direct I am complaining about the wait time to get to the cashier

This is the second time in two weeks. There are only two cashiers and there are more than fifty customers. Last time I waited for one and a half hours to get to the cashier. Today my wife wife waited on the line for one hour and forty five minutes. She could not stand any longer. I came from home and relieved her. Now I’m on the line for twenty minutes. Still it’s not even half way. They are very understaffed and I considerate to the customers.

Desired outcome: Less wait time to the cashier.

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8:07 pm EST

Burlington Coat Factory Direct Christmas clearance items

Went to north Brunswick store tonight. Picked out merchandise from tables marked “75% off select merchandise. Red sticker price is the price.”

I found some items to purchase. Two I really wanted were regularly $6.99 and red sticker price was $5.99. I asked an associate who said they would adjust at the cashier. They would not. They called over a manager named Karen. She was very abrupt Aba rude and said it is up to 75 off. That is not what sign says. I shop here a lot and not I will not. I told her she should sell it to me at the price it said it is and she walked away without responding. We deserve better. If I don’t get a satisfactory response I am adding my experience to all my local social media groups. I expect more from you guys. You have been my favorite store until now but usually the workers are pleasant and professional

Desired outcome: I want the two items at 75 off their regular selling price. Your signage should reflect actual pricing.

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3:04 pm EST

Burlington Coat Factory Direct Manager alb location 528

On December 26, 2022, I had my receipt of purchase, Laura the store manager in Alb., NM at the location on 528 refused my refund due to her unprofessionalism and horrible mood. There are people who return merchandise in worse condition than 2 small dog hair on product. She spoke with disrespect and arrogance towards me. She thought she was talking down to some poor soul who would take her rudeness and walk away due to her laziness to process a refund. I am a profession woman who makes at least 4xs her wage, I also have 2 master's degrees one in accounting the other in business management.

There were witnesses that were the cashiers, you could tell they walked on eggshells around Laura. They didn't dare cross her knowing they would have to suffer her wrath.

I am a loyal customer of Burlington Coat; I am expecting to get an apology as well as my refund.

Jackie Lotto [protected]

Desired outcome: Please refund and I would like an apology.

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2:57 pm EST

Burlington Coat Factory Direct Customer Service

I went shopping at the Burlington on 12/03/2022 and spent $397.00 and when we went to walk out the alarm went out we were confronted by 2 employees and 1 standing aside. I was told that the alarm was for theft of jewelry. They searched our bags the pockets of the cloths, and they did this twice. then they took the back to the door to see if it would sound the alarm again and it did, with the employee stating the jewelry has to be here some where we explained we didn't purchase any jewelry nor did we steel anything. She kept insisting it was in the bag. When she was done she continued to just throw everything back in to the bag, I told your employee to fold the cloths that she just stuffed in the bag, she became annoyed with me, but the cashier had nicely placed everything in the bags. I have never been so embarassed.

Desired outcome: Your employee needs to be suspended or fired, that kind of treatment is uncalled for, considering the amount of money I sent, as she felt she was making an example of me. I will never return to this store again

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5:04 pm EDT
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Burlington Coat Factory Direct Customer service

a new store clean but customer service is the worst I've experienced, the so called manager // [censored]. superviser refused to put a cash register person up front to take care of us customers. they only use one person at a time and told me that nobody else had training including her the main woman who said she opened that store named Michael D. at 200 Lincoln square Arlington Texas.

I will no longer be shopping here at this location until somebody from corporate gets back with me with answers about a very poor managed store.

This is not the first time I've been there. I have left there four times outof ten visits and i let them know why and when i leave each time.

its a shame that a new store runs there customers off like this

11/04/2022 at 3:14 pm my last visit.

Desired outcome: I would like for someone to get back with me about this problem store

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K
1:52 pm EDT

Burlington Coat Factory Direct An employee who is very rude to employees as well as customers.

I have written to Burlington before as I am a frequent shopper at the Burlington store in Davie, Florida and was told that someone would get back to me in 3-5 business days, but so far nothing has happened. I have received no response from anyone in corporate headquarters at Burlington.

The person I am complaining about is supposedly a manager at the Burlington in Davie, Florida on State Road 84. Her name tag says Liz. In my previous complaint, I told about how she berates the other employees in front of customers and doesn't seem to care about embarrassing the employee. I also said that if something wasn't done about her that I would start shopping at another Burlington in the area. Well I went into Burlington last night and she was screaming at a cashier and when the customer at the register said something to her about yelling at the cashier that way her exact words to the customer were "this isn't any of your business and she needs to just do her job and everything will be fine." First off, I can't believe she would yell at a cashier like that in front of customers in line waiting to check out, but really that she would talk to a customer that way. As of today, until this woman, again her name tag says Liz, is no longer at that Burlington, I will be shopping at the Burlington in Pembroke Pines. I really hope that corporate will listen to the customers and do something about this very rude employee.

Desired outcome: This person needs to be fired from her job.

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4:37 pm EDT

Burlington Coat Factory Direct Charged for 3 of the same items that I only purchased 1 of.

On about 10/08/22 I purchased some items from Lacey, Wa store. I purchased a small car vacuum and was charged for 3 of them. I paid cash and had the receipt so today 10/15/22 I go to same store to try and get a refund for the 2 I paid for and did not get. When I went in to talk to someone I was approached by an employee who and told them what happened. They asked to see my receipt so I hand it to her and she then says that it's not my receipt and accused me of stealing a jacket the previous day. I tell her I did no such thing and that it is to my receipt and that I want to speak to the manager and that they can watch the security tapes and prove I'm telling the truth. I was told by employee that they are the manager and they won't watch the tapes and that she is keeping the receipt and I need to leave or she's calling the cops. I said call them you are wrong and stealing my receipt. I asked for her name and she said she didn't have to tell me anything. So I left not wanting to waste police time that could be spent on more important calls and trying to get resolved through other means.

Desired outcome: Want my refund and receipt returned. Also a formal apology and action taken against the employee who broke the law and handled this situation in the worst possible way I think it could have been handled.

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6:47 pm EDT
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Burlington Coat Factory Direct Skyview store bad services

I bought same items different size as the fitting room was shut off. One Size L gave to my friend. I kept one Size M and returned Size S on September 30,2022.

Here was my nightmare since then. I provided my photo Id and tried to expedite the process as previously I did at the same store. Store Manager Michelle insisted providing the receipt. Since I have multiple receipts and can't read the small words without reading glasses. Therefore, I found only a few items on the recepts and then took other items home.

Today, I brought all the receipts to the store. You know what happen. The itmes with me was returned already! Do you think it was a mistake made by cashier Katelyn on 9/30/2022. She mistakenly scanned the items I did not return but now I can't return the items I had in my hand. I spent 30 minutes in the store but no one can help.

Plus, I have other items with the receipt. The cashier told me the price dropped due to over 30 days. One item was so new but Cashier Katelyn refused to return since my receipt is old.

May I know your return policy? Any mistakes made by the Cashier shall be on the customer? I am the loyal customer since 2007 and I applied for your credit card. I am so disappointed by your Skyview store's unprofessional works and impolite workers. So sad!

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Update by redroseii
Oct 11, 2022 12:26 pm EDT

Now the customer service asked me to join in Just Answer $1 join/$46/month to solve the problem. Should I provide all the credit card information to correct the cashier's mistake? No way!

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8:18 pm EDT

Burlington Coat Factory Direct The return policy is awful

I paid $42 for 3 items, when I tried to return it, they were only going to give me $15 back. I would have been fine with merchandise credit for the amount that I paid. Why on earth would I return an item if I'm not getting the full amount back? I'd literally be PAYING them to take items that I BOUGHT.

Terrible return policy and even worse transparency.

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redroseii
Flushing, US
Oct 11, 2022 9:30 am EDT
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Even I have the receipt, the cashier said the system itself only gives the lower price.

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S
9:11 pm EDT
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Burlington Coat Factory Direct Being harassed by your employee

On Tuesday September 13, 2022 @12:09pm I start receiving calls from 312.307.6456 an unknown number. [protected]@12:42pm until 7:39pm this unknown number started harassing and texting me abusive, degrading, and threatening messages, that number belongs to usheka mclemore who claims to be a manager @Burlington (a leader in your company, if that's true I feel sorry for the employees who under her supervision). On [protected]@ 10:27am until 1:52pm usheka mclemore started harassing and texting me abusive, degrading, and threatening messages again, while on the [protected]@ burlington according to her. I'm sure Burlington isn't paying usheka to be spending her work shift on her phone threaten me, if so, can I come get paid to do nothing all day. I have snapshots of every harassing and texting me abusive, degrading, and threatening messages usheka sent to me, but the language in the snapshot of each text is awful. And I really need the people in Burlington's corporate office to see what their employee usheka is doing while on the clock and supposed to be working. I have pictures but I have to have them print off my phone in order to send them.

Desired outcome: I want usheka arrested. I know Burlington can't arrest her for threatening my life with physical bodily harm. What happens to usheka is totally up to Burlington.

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12:40 am EDT
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Burlington Coat Factory Direct bebe Salon pro Rose Gold titanium straightener

We just picked up the product as it was the closing time. After coming to the home, we just opened the product to use, but unfortunately there was no product in the box. It was an empty box inside.

we were continously buying the items in burlington from past one year, but this incident didn't happened to us anytime. we are really disappointed as the product was very much needed during our trip.

Desired outcome: I would appreciate a response and a refund for the product.Please reach out to me at mamatha.[protected]@gmail.com. or +[protected]

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5:02 pm EDT
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Burlington Coat Factory Direct Tara manager at 1541 Hwy 20 McDonough, GA

I returned an item with the receipt and received a discounted price. Tara, the manager, stated it was returned at a discount because it's "like buying a car..it depreciates". The item returned was an unused candle. She then proceeded to say the candle gets dirty and dusty and loses value so it could not be returned at full price. I re-purchased the exact same candle I returned and was charged full price. When I asked about the price, Tara stated she has a right not to approve returns which was a defensive response. Being in retail management for 10+ years, I understand giving customers the discount price without a receipt or not approving a return if an item is damaged or if it's not an item the store carries but Tara's response was defensive, unprofessional and disengaging. She has poor customer service, a nonchalant attitude and poorly represents the store.

Desired outcome: I'd like to communicate with someone professionally who cares about the company, the customers and has the ability to properly handle conflict resolution.

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9:16 pm EDT

Burlington Coat Factory Direct Manager

The manager Liz at store 1270 , who refuses to provide her full name and last name, was very rude and disrespectful toward me when I calmly asked why she closed the fitting room early at 8:45pm when the store is open until 10pm. I had a thousand dollars worth of clothes to buy and wanted to try them on. She refused to respond to me and did not care about the customer or about making a large sale. I left all of my items in a cart and walked out the store I will never come here again unless I speak with corporate and a positive change is made. This is the worst customer service treatment I have ever experienced

Desired outcome: Corporate contact me

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