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Burger King complaints 4584

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My boyfriend and I Bought whooper meals on Friday night around 11 pm at the burger King drive through...I woke up the next morning sick as a dog, at first I thought I had the stomach flu but my boyfriend was having the same symptoms. For the past two days I have been throwing up, diarrhea, chills cramps and fever!!! I don’t know if I can make it to work...

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7:01 pm EDT

Burger King worker handling dog while working

I took the drive-thru to get my grand son a kids meal on Friday afternoon after school. (March 25) While waiting at the window for my food, I turned my head forward to see a black Navigator parked slightly ahead of me. A worker from inside the restaurant came out and delivered food to the people in the Navigator. Then the driver of the Navigator handed the BK worker a small dog. The worker handled the dog for a minute then pass it back to the driver. The employee/worker then hurriedly came back inside the restaurant and began to put more food in a bag and returned to deliver it to the Navigator again. I watched him both times when he returned to the inside of the restaurant (walking very hastily) ... walk directly back to the food prep area and continued on to put 'MY' order in a bag. I was outraged and asked the window attendant what was the number for customer complaint ...he said it was on my receipt. I left the store than later threw out the food because I didn't want to cause a scene about how disgusting it is for some one not to wash their hands after handling a dog that way, especially while handling food. What are the teaching employees of the Burger King in Benbrook Texas ... there is only one in this location. Guess I'll have to scratch this location off my list unless I receive some kind of acceptable response, otherwise I can go to an out of the way BK when I want to order food.

I have saved my receipt from my visit if you need that info.

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Obaidullah
, IN
Aug 03, 2011 3:00 am EDT

how much money are you got from this website?

TwinkleTwinkle
TwinkleTwinkle
Liverpool, GB
Jun 02, 2011 7:40 pm EDT
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Should have said something at the time

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5:51 am EDT
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Burger King attitude/customer service

We eat at burger king several times a week, especially since bk rolled out the stackers. They are wondeful! I like the flavor but I really like that they don't have mustard, ketchup or pickles. Employees, not just in alabama, have no pride and do not want to follow the 'have it your way' slogan. It's not just bk, but lately, I have never met such downright rude employees. Glad bk is updating the restaurants, but training and manners go a long way. People will not return to a bk where they are treated so shabbily. I understand that today's employees are not the bet; however, bk needs to try harder. Great food, flame-broiled flavor not quite there like before, but great, non-greasy food. Love the stackers and icees!

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TwinkleTwinkle
Liverpool, GB
Jun 01, 2011 7:21 am EDT
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You sound really angry *steps away from conversation and leaves room*

TwinkleTwinkle
TwinkleTwinkle
Liverpool, GB
Jun 01, 2011 6:56 am EDT
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Customer service seems to be lacking in many companies nowadays. I dont think their is any excuse for employee's having a bad attitude and treating customers with little or no respect. If you cant do your job correctly and without being rude then find another job that avoids customer service. I like your complaint, you have highlighted both good and bad.

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4:03 am EDT
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Burger King verbal abuse

We went to Burger King and placed our order inside to the Manager, Adil, he was extremely rude whilst talking the order and he was very rude and ignorant.
He was giving us problems while we were inside trying to refill out drinks. He was saying we are not aloud to refill and we have to pay extra. Whereas, all refills are free once you pay for the cup. We were willing to pay him even to refill and thats when he started shouting and giving a major attitude.
This was very upsetting and embarrassing. We suggest that you guys get better managers at your corporate stores.
Thanks

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05/23/2011 at 2:04 pm The problem with fast food is they give you really horrible service, to include over pricing for nasty old food, crapy attitueds from high school kids worken the counters, and just out right lazyness... we were just comen from the hospital with our 4 year old and we were runnen late on lunch, my wife is a type one diabetic. Since we...

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On my ticket my order is right but none of the burger are done right, I asked for onion rings I got frys, didn't even ask for cheese on 2 of the burgers there is cheese, asked for chicken fries I got chicken nuggets, asked for coke don't even know what I got. Ordered 5 drinks and did not get any straws, the list goes on. A $30 order you would think they...

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10:29 pm EDT
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Burger King derogatory comments by drive-thru employee

On Thursday night, May 4, 2011, I went to the Burger King on Inman Avenue, Edison, NJ to order some food. The drive-thru worker's words were very difficult to understand because of the static radiating from her mike. I had asked if the diet coke could have flavor because the last time I had been there it was flat with no taste. Upon reaching the take-out window, a very rude and ill-mannered teenage girl greeted me. Mind you, I had an eight-year old in the backseat of my car, who could hear everything. She asked if I wanted catsup and ? I said, "No, salt." She turned her back to the window and said, "Do you have an attitude problem?" I asked if she was speaking to me and very fresh said, "Yes." I asked to speak to the manager and a teenage boy came to the window. I asked if he was the manager and his answer was no. While this is going go, the window person was ranting and raving having to work. The manager came to the window and I told her my story. All the while, the worker is making comments, which ended with her calling me a ###ing ###. I brought this to the manager's attention and the manager informed me that the worker was speaking to her.

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Hate you
Warwick, US
May 17, 2011 7:34 pm EDT
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thats what you get for being such a ###... their workers, not ###in slaves damn, I worked at a resturant and i hated people like you all you do is complain about NOTHING and act all needy... Like wtf get your diet coke somewhere else at the ###in store instead of complaing about how flat the soda at bk is! Its not the workers fault. And i dont blame her for being a ### u deserved it... All u people do is liveee drama you just love to make ### about you because YOU didnt get your own way grow the ### up go somewhere else if you dont like it. Stop being so ###in needy and learn how to spell ketchup its not "catsup"!

IronGrudge89
IronGrudge89
Mountain Top, US
May 08, 2011 10:57 pm EDT
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I would have thrown the food back through the window.

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9:35 pm EDT
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Burger King stale bread

My friend and I were having an early dinner (about 4:PM) Thurs, Apr. 28, and used coupons to order. When we received our whoppers they were cold and the bread was stale. We returned them and I heard the manager ask if it was out of date. We received new burgers. They were hot but the bread was still stale. The sandwiches were dry and, for whatever reason the bread was crumbly dry, there was not very much veg., the meat left at least a 1/2 to a 1/3 space from meat to edge of bread and very little sauce. I am 62 and this is the first time that sandwich was so bad. I'm sorry your standards have become so poor.

sincerely,

Windflower

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Russel weide
Daytona Beach, US
Oct 01, 2011 1:39 am EDT

The whopper, what use to be the biggest and best tasteing fast food burger.Whats going on there? My wife has been a fan of a double cheese burger forever.she says the meat no longer tastes the same.and does not want to eat there again . On the other hand I want to know WHERES THE BEEF? the meat is so thin it looks like it was made at Stake N Shake.
PS. fire the King those adds make me want to go somewhere else to eat.Also you need a new add agency the one you have now sucks

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jesthamess
ocala, US
Mar 07, 2012 8:51 am EST

The burgerking on a1a says 24hrs but I tried the drive thru n nothingg.. the doors were lock y'all are some false advertising mfers :( I'm hungryy biotchessz

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Turtlemamma
Portsmouth, US
May 23, 2011 4:20 am EDT

That seems to be a common thing at BK. There have been several times I have eaten there (in Oklahoma and Virginia) and the bread was really dry and crumbly. I just stopped eating there. Hardee's tastes better. Try them?

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3:33 am EDT
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Burger King unsatisfactory food

I have enjoyed your chicken nuggets since i was a child... they have made a few changes over the years, but were always tasty. There is new advertisment that the chicken tenders are new, that got me in, and they were HORRIBLE you've ruined them, not to mention i had the worst spicy chicken sandwich, slathered in mayo i couldn't even eat it. I WILL NOT BE BACK. you have lost a life long customer. I may only visit your restuarant every couple weeks, but not any more... I WAS TRUELY DISAPPOINTED!

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11:04 pm EDT
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Burger King contact information

OK, I saw something on my facebook page. I takled to the person who posted it and she confirmed the statement made. I tried to contact Burger king to let them know this was happening but their sight makes it impossible to figure out how to contact them with a complaint or concern.
This is what was posted. "so today the boss says that when she leaves she is going to fire everyone and hire all new people who have to be trained as her vengeance on the corporation. I wonder if she was being honest. Guess I need to be looking a lot harder than I already am just in case. This woman rarely makes idle threats."
But Burger King does not seam to care if they make it so hard to ask them about this.

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BKmad
Aberdeen, US
Aug 24, 2011 12:44 pm EDT

First off I never complain and do not like to get anyone in trouble but I own my own business and wish I had people telling bad reviews so I could correct them. I was just at the Burger King in Berlin NJ on rt. 73. I went through the drive-thru and the employee who was working the speaker I believe was Indian nationality. I could not understand one word that came out of his mouth. Now I'm not racist by any means and my wife who works for Indians for the passed 7 years, I can understand every word. This employee who I think was the mgr. (because he had on a blue shirt) I could not get ONE word he said. After ordering I had to pull up to the window to read his lips and STILL had an issue with it. Look I believe everyone should have a chance at making it in the work force in these horrible times but HOLY S&/T! Come on don't these owners hear them? When they are in training dont the trainers have any say in making them become Mgr's? I'm sorry but his English language was HORRIBLE! also he was getting mad at me because I couldn't understand him. Go figure

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5:35 am EDT
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i was in the drive thur this evening and ordered a whopper jr., bk single stacker and a original chicken sandwich. it came to about 7 dollars and some odd change. i drove to the window gave her a $20 and she gave me 2 dollars and some odd cents back. i told the person at the window and told them i gave a $20 but got change for a $10. they told me to pull...

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Burger King food

On 4/17/11 I stopped at the portland burger king. I ordered a soda, fries, fish sandwich and chicken nuggets, received the order and decided to eat it in my truck. When I opened the nuggets I found one had the end bitten off with obvious teeth marks on it. Setting it aside I then went to eat the fish sandwich and found a corner of that bitten off.In I went to the manager who was upset, refunded my money and personally made me a new meal. As there was only a couple of people working there, i'm sure he knew who did it. Apoligized and said he was just filling in as this wasn't his normal store. Next day I was sick.. To boot!

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melodie ness
,
Dec 14, 2007 12:00 am EST

they had no trouble charging me for what i ordered but cannot put all the items in the bag. i ordered a whopper and the $1. onion rings. when i got home no rings. i tried to call but no one is there because they don't answer the phone. do they get that many complaints they don't answer the phone. very poor business ethics. or maybe they don't hgave anythis was at about 330pm

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ladyshiloh50
Chesterfield, US
Jun 04, 2009 10:47 pm EDT

Came out of Wal-Mart and the wonderful smell of onion rings beckoned me to Burger King before heading home..I rarely eat here because of the high caloric content of most of the food but I was starving.
I wanted something small and inexpensive so I got the "value meal onion rings" (or some similar phrase).

Well the young ladies who waited on me were courteous and professional but the onion rings were extremely small and barely a handful was in the bag.
Also, the onion rings were mostly breading. what little bit of onion there was in the "ring" was limp and dry..
very disappointing-even for a "starving" shopper..

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Tina Hollingsworth
El Dorado, US
Feb 04, 2010 10:55 am EST

Two weeks ago I went into the Burger King located on N. West Ave., El Dorado, AR 71730. I order the same thing every week. This week when I placed my order and the cashier gave me my change, she short changed me. When I held up my receipt she said I know I owe you a dollar. She knew right off the bat that she had short changed me. In fact she owed me $1.23 but I did let the 23 cents slide.

Everytime I go to this Burger King they are always out of something, whether it is tomatoes, or onions. I am beginning to question the staff's loyalty to Burger King. If they don't want to make the customers happy why should the customer visit Burger King. This is not just once or twice a month that they are out of something. It is everyweek. The person who does the ordering should have gotten better at their job by now.

Thank you.

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cinisi
Murphysboro, US
Apr 21, 2010 11:38 pm EDT

My husband and I were shocked to read the sign posted by the register... Because of the bad climate and poor quality of tomatoes, we are not serving tomatoes on any of our sandwiches. We are sorry... Pure BS. We also have a restaurant and we buy tomatoes, even though they are more expensive. We would never try to pull one over on our clients. Does BK think all consumers are idiots? If it is the high price of produce, that makes BK suffer, why not fire the King from the stupid commercials, like the one where he breaks into Micky D's for their recipe?

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KIMBER-71
Saint John, CA
Oct 08, 2010 11:09 pm EDT

i would like to know policy on plastic gloves while preparing food for the public IS THIS A POLICY OR NOT I think that when preparing food for the public your staff should be wearing gloves when I asked a manager why she was not wearing gloves she replied they wash their hands every hour while i continued to watch see touched multiple items still continuing to prepare food for myself and others i was not the only costumer that voiced their opinoin we felt that this is a unsanutary way of business ALL FOOD PREPARERS SHOULD THINK OF THE PEOPLE THAT ARE COOKING THEIR FOOD WOULD THEY LIKE TO KNOW THAT THE PERSON COOKING FOR THEM IS NOT THINKING OF THEIR PERSONAL WELLBEING .

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Pat Johnson
Kitchener, CA
Mar 06, 2011 7:18 pm EST
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Store number 5979 On Highland Road in Kitchener.
My sister and I stopped in for lunch as 12:33 p.m. was when I placed my order. Chicken sandwich onion rings root beer no ice. At 12:47 p.m. is when I requested my money back.as no food as of yet then the girl brought food to counter with no apple pie, and the girl stated that the apple turnover were not done that she would bring to table my sister she stated let’s just eat. And the more I sat at the table the more I was upset. I then gave my food not touched to the boy whom brought the apple turnovers and requested my money back. There were a husband and wife waiting as well (as no meat ready). I watched the boy take my food and continue to dump it in the red buckets under warmer and when i went up to the assistant manager he was rude and stated that I would not get my money back as the food was fresh and I did not wait the 15 minutes. He would not even look at the receipt. I told him there was no way that i was sitting at the table with food. He said that he would make me new food but not giving me my money back. So I said fine give me the food. To which to my surprise he took it from the red bins under warmer and continued to put in bag and give me that food. Now this is from the garbage bin and he got me even more upset. Then a comment came from the couple stating that, that was not right. So I now have my food in a freezer bag in my freezer and want someone to be held countable. If they did that to me how many others. And right in front of me and other customers as well. I look forward to hearing from you as that was an experience that was head shaking in disbelief and he has a title of Assistant Manager.
With deepest concern
Mrs. Patricia Johnson
102-600 Greenfield Ave
Kitchener, Ontario
[protected]

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chevypride98
sand point, US
Apr 24, 2011 7:07 pm EDT

yeah, why is it that people just complain, complaing, ### ###, complain, even if they got what they wanted out of the situation, they always want more. Greedy mother ###ers

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pobarjenkins
Minneapolis, US
Apr 21, 2011 5:24 am EDT
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Sounds to me like you had an issue and the manager handled it a professional manner that indicates positive customer service. So what's the issue?

Generica
Generica
Mississauga, CA
Mar 18, 2011 5:49 pm EDT
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after reading your complaint ... i got a headache now ... but ... your eating at burger king ... sheesh ... what do want for $3.99 ...

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OhWowReally
, US
Mar 06, 2011 11:39 pm EST
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Ok, maybe I'm confused, which is possible since Pat Johnson clearly has no idea what sentence structure is (I have a headache from reading this post). Your issue was that Burger King took the time to actually cook your food? They cooked your food and this made you so upset that you said you wanted a refund? Seriously, I want to drive to Kitchener right now since it would be the first time I ever got to eat hot, fresh Burger King. You must live on fast food Pat. I say that because clearly you have never had properly cooked food.

Believe me, you never going back to that Burger King again is the best thing that ever happened to that Burger King location. Also, do yourself a favor and throw away the food in the freezer. It makes you look like a psycho.

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10:10 am EDT
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Burger King dirty men

After a brilliant weeks holiday in Egypt, My wife and I decided to eat at Burger king airport, whilst waiting for our return flight. My wife and I were waiting to be served and a Man from behind the counter, constantly clucked and wolf whistled towards my wife while calling out "sexy woman" and "my woman", the man's name on his tag was Ahmad. My wife and I were appaled by this and my wife was made to feel like a piece of meat.
Please can you advise me on any thing I can do.

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deb2000
, AE
Apr 13, 2011 7:39 am EDT
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And BTW xyzsam has also posted the same comments on other websites as Aria has done. They are fellow scam artists or they get commissions to lure people to Core Elements. You will rot in hell con artists. But remember xyzsam and Aria what goes around comes around !
Be careful, fellow employment seekers !

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deb2000
, AE
Apr 06, 2011 12:17 pm EDT
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Hi jamie Jones:

I am sorry to have found your email so late but I would like to tell you that I had the same incident happen to me and with the same person same place. And even worse while I was with my mother in-law and her husband! i was on a business trip to Egypt from Dubai and the last day I decided to spend it with my in-laws since they live in Egypt. They decided to take me to the airport to see me off. but since we had arrived too early for my flight I decided to treat them for lunch and we picked Burger King. I was ordering our food when Ahmed the gentlemen in question has decided to ask me impertinent questions about my personal life. I had already seated my in-laws since they are elderly and when my father in-law notices this he stands up from where he is seated and comes over to the register where I am standing. Well words came into play and then he started shouting obscenities to my father in-law. telling him that he had slept with me and was he jealous.( meaning my father in-law.) I told him to let it go and walked away from the counter, so he did. At all this we walked away from the counter and we were waiting for our food or more or less to be called back to the counter . And Ahmed decided to deliver it himself. just to aggravate matters, he starts mocking my father in-law and my father in-law being a peaceful man is trying to avoid for it to become a full fledged fist fight ! I was astonished at the way the colleagues were just standing around laughing. at some point in time he just walked back to the counter still saying things to me and my father in-law. If you noticed that area is very quiet, anyway that is what I noticed while I was there we were the only clients there. I believe we should try to find out who is the franchise owner and launch a complaint against this man. I am busy with this will keep you informed.

Regards,
Debbie Perez

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Burger King blue mould in bap

I visited the burger king branch in the tower centre in ballymena where I ordered a double Angus meal, whilst eating I noticed blue mould on the burger half way through my meal, I took the burger back as the person who served me just looked at me' without a care in the world! Is there any where else I can push this complaint to?The cleaner on the floor also witnessed this as I showed her as proof of the blue mould also you should see myself returning the product back on CCTV.

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On march 18, 2011...11:50pm... I drove up to the drive-thru speaker... Noticed one car at the pickup window... Waited a minute for my order to be taken... No response... Called out to the speaker... Waited a minute... No response... Beeped my horn... No response... Pulled up behind the car waiting at the pickup window... Well I waited and waited 10 minute...

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The managers at this location on night shift have a nasty mouth talk back to the customers and also so the employees. service is low and my order is always wrong when i come the though drive though. she is aq dark skin female with glasses. she need to not work at night and with people. the second time at your store. managers was eating not wearing glove...

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Burger King lies & very poor service

Today we visited with our daughter the BK in Curaçao. She just turned six and we expected a nice service and a good meal. Our disappointment was as more indescribeabele as we weren´t only be treated like s...t by the counter staff. No! After we complained we also were not taken serious by the "General Manger". So what happened: first we were served by Mrs. Nonmotivation 2011. For a smile or a friendly treatment you have to pay her extra...but OK! One of our burgers was crushed and did not look tasty...hmm OK! They gave us the wrong drink with definitely to much ice...still OK! Although the restaurant was nearly empty, the tables where still messy...OK! But as we asked to change the toys of the Kids Menu, because our daughters celebrates her special day, the answer was: "we have only this available"...OK. But a minute later a local boy got 4 (FOUR) different toys with only 1 menu! This was the point to complain. But instead of apologizing, changing the toys and treating us like customers the staff tought us very unfriendly that we have to bear our fate without complaining. In an act of mercy they finally changed the toys after a short discussion of only about 5 minutes. Even the "General Manager" Margaretha did not take us serious and defended her "Team" successfully against the evil clients we have been. It´s the only Burger King on the island, so we can to go easily to another one...but luckily we have a lot of Subway´s, Mc Donalds and KFC´s here :-)

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milehigh1
Denver, US
May 12, 2011 11:54 pm EDT
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my point of contention is simple flamebroiled? maybe but why do l always see a wrapped burger being thrown into a micro? l believe a flame is a flame a closed box is a micro. now the obvious bk employee above on a angry rant has sniffed too many bags of fries. if cust was wrong about terrible service and a bad toy they do offer other toys in case of double or toy already possessed see comment about four other toys given to a male child. however if you go screaming and ranting about an issue expect people to respond in same manner after all an employee is not an endentured servant, not saying thats what happened because l have seen cust service at an all time low and pissy people angry at the cust for the simple reason of walking through the door.

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Burger King terrible customer service

No greeting.Stood there heard laughing in the back. I know someone saw me and didnt even acknowledge that I was in the restaurant. Just couldnt care less if I was standing there. Just plain dont care about their customers

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DLT
,
Jun 21, 2008 8:48 pm EDT

Was in the mood for BK when I got off my part-time job. Drove up to the restaurant @10:50PM on Saturday 6/21/08 and saw 7 of their associates and what appeared to be the manager, outside - smoking, etc. The sign very clearly states that the drive thru is open till 2AM, so I figured that I would give it a shot, but I got no service. It appears that everyone was outside - no one was working just goofing around. I drove past the group to go back onto Route 40 - and heard a few interesting comment and saw a few gestures.

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Steenetrick
, AU
Apr 17, 2011 1:35 pm EDT

A fair point but the person who acknowledged you was probably stationed out back, or at worst, didn't know how to serve or use tills.

But why so melodramatic? Of course they don't care, they're ###ing kids.

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We are Debra and Brian Skinner we live at 7322 so 40th street in bellevue NE We went to the Burger King at 49th and L street in Omaha The Personnel was both slow and lousy the restaurant was dirty and the food was terrible My wife got sick from the food and we will not go there again The salad I ordered was under a heat lamp for 5 minutes and the whopper...

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Every visit, the food is cold. Most visits, the order is incorrect. After hours, the food is old and nasty. The employees barely speak English, so count on your order being incorrect. The management is useless. There is NO complaint phone number for corporate Burger King. Each individual store handles their own complaints, so don't even bother complaining...

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

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Overview of Burger King complaint handling

Burger King reviews first appeared on Complaints Board on Aug 21, 2006. The latest review Not like the Burger King that I have Known was posted on Apr 24, 2024. The latest complaint 1+ month ,still no refund.the KING is DEBO was resolved on Jun 14, 2023. Burger King has an average consumer rating of 1 stars from 4602 reviews. Burger King has resolved 230 complaints.
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  1. Burger King contacts

  2. Burger King phone numbers
    +1 (866) 394-2493
    +1 (866) 394-2493
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    United States
    +1 (844) 576-0546
    +1 (844) 576-0546
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    33%
    Confidence score
    Canada
    +61 130 085 2326
    +61 130 085 2326
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    Australia
    +64 800 425 464
    +64 800 425 464
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    New Zealand
    +43 122 602 260
    +43 122 602 260
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    Austria
    +90 850 222 5464
    +90 850 222 5464
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    Turkey
    +86 212 422 6000
    +86 212 422 6000
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    China
    +81 120 945 630
    +81 120 945 630
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    Japan
    +82 80 228 163
    +82 80 228 163
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    South Korea
    More phone numbers
  3. Burger King emails
  4. Burger King address
    5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
  5. Burger King social media
Burger King Category
Burger King is related to the Fast Food Chains category.

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