Builders Warehouse review: Pathetic service builders express warehouse dorp st stellenbosch

After this experience I will never buy another product from this company , their service is pathetic and the manager Lionel Faro , is extremely arrogant and disinterested in assisting.

I purchased a Golden Air portable air-conditioning unit costing R 499.00 about 9 months ago. The box states there is a 12 month warranty .I had lost the invoice and the admin manager said she can't help , because there supplier would not credit Builders . The item is faulty and she said they can't look up my purchase , she even suggested I cud have purchased it at Game , quite disgusting indeed. Then I asked for the store manager. A person called Lionel Faro, he turned out to be arrogant and totally disinterested, he told me to go rummage amongst my statements. Needless to say i told him to keep the product and throw it away. We live in a small community and I have already told my circle of friends not to shop there .

If a company is prepared to take your money but refuses to offer any after sakes service , then that's not in line with the CPA . Builders attitude is disgracefully and disappointing.