Buffalo Wild Wings’s earns a 1.3-star rating from 5 reviews and 483 complaints, showing that the majority of wing aficionados are dissatisfied with dining experience.
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store
Went out to eat for a birthday party of 8. Me and my family was treated unfairly. That restaurant was racist and prejudice. Me and my family was there for over an hour and no one acknowledged us. No one asked if we wanted or needed anything. Three groups came in after us (white) who got served quickly. As a matter of fact the manager was standing in front of us and was playing with the group in front of us but never acknowledged us and again because we were black! All the waitress was rude and would even acknowledge us either.
That was my first time and my last time with they prejudice and racism [censored]! I'm going to report them to the news media as well as the bbb!
The buffalo wild wings in Belton Missouri
sunday nfl viewership
Two weeks in a row I go to BWW to watch football as I do most of the time. I am new to the area, but BWW is a national franchise and I had never been disappointed before so I figure I am in for a good time of wings and football. First Week: 3 pm game. Even though some of the other games were over they didn't change the TVs to the 3:oo pm games. There are...
Read full review of Buffalo Wild Wingsbuffalo wings & french fry basket
We ordered the large size of traditional buffalo wings with a large side of french fries. First, It took an extraordinary amount of time before we received our wings considering that we arrived way after the dinner crowd at approximately 8:30 in the evening . Upon receiving the wings and fries the fries were cold and the wings were undercooked. We did not...
Read full review of Buffalo Wild Wingsproduct
I made a $90 purchase at this store. My meal that I ordered was a 10 piece boneless wing order with a side of slaw that costs $3. When I got my food the slaw that they gave me was in a tiny sauce container. I usually dont complain about food or restaurants but in this case it is ridiculous to charge someone over $3 for a side of slaw the size of one of the...
customer service
On 9/20/2019 I placed an order over the phone for small order of garlic parmesan wings flats only. I was told it was going to be twenty minutes so I drove up to pick up my wings and the customer service rep name was Ashley and she was training another rep called Antoino. When I walked in she was finishing up an order but once completed Ashley said hold up...
Read full review of Buffalo Wild Wingsservice
We went to BWW on Saturday night and we waited until 8:00 pm to avoid the rush. Unfortunately we walked in and were told there were open seats on the bar side so we walked over there. Over a dozen empty tables needed bussed and nobody was cleaning any of them. I found a table that was not too bad. Grabbed some napkins from the bar and wiped down the table for us. Then we watched several employees pass us by. One waitress did clean off a table and was helped by a second waitress on that table next to us and then call a group over by name. Give them menus and bring them drinks. Finally a waitress stopped by and said ‘You haven't been helped yet, have you?' We said no. She told us it would be an hour for food as the kitchen couldn't keep up. So here we are at Applebee's eating our food less than 30 minutes later. You would think that BWW would have been better prepared. I also asked the person at the door why they weren't telling people it was an hour wait. Unless of course you knew someone there I guess.
management/food preparation
The Garden City, Kansas Buffalo Wild Wings location is a joke!! Management is horrible!! I get that they may be short staffed but when sanitation becomes involved it's a whole different level!! Having your food served to you on a dirty dish and then having the manager admit she's the one who put your food on the dirty dish to get it served to you "quicker"...
queso
I bought queso on the side for $.75 and queso with wedge basket on the side for $1.15 and they are the same size. The girl that checked me out did not seem happy working there she wouldn't even look at me. Also did not show me my sauces at the time of my pick up. I gave her the benefit of the doubt but when I got home I wish I hadn't. We love our queso and our Buffalo wild wings but come on $.35 extra for what.
bad to go service
We ordered wings to watch some college football at home. Again, disappointed with their take home service... I really do not know why I keep trying with this location in Hiram. They forgot two pieces of our order, and so I called (usually I don't). My mistake... they don't refund your money. Instead they want you to come back (while your other food get...
Read full review of Buffalo Wild Wingsterrible service
On September 14th, we placed an online order to the Adrian buffalo wild wings restaurant. The email confirmation stated the food would be ready at 4:40pm.
I placed the order at 4:25pm.
When I got there to pick this order up at 4:45pm, allowing 5 extra minutes, I was told the order was not ready yet. At 5pm, the order was still not ready. I mentioned to the young lady that the reason I placed an online order, was to NOT have to wait once I got there. Her response was to shrug her shoulders and turn back around to get back on her phone. NO apology, no nothing. Finally, at 5:10pm the order was completed. That was 30 minutes past the original time it was supposed to be done.
If your website online ordering isn't working for you, then don't offer it as an option. This is completely unacceptable. That along with the unprofessional behavior of the girl up front, we won't be back. If being on your cell phone is more important then treating customers with respect, then we can find other places to eat and order from.
Please give your employees some customer service training at this location and when the online order says a certain time the food will be ready, make sure it's not 30 minutes past that. Unbelievable...
wings
I ordered half buffalo mild half garlic plus others they sent two buffalo I ordered over 70 of to go food everything else was correct but the basics I also was in trying to get my son a ball out of vending machine it jammed and told me no one could help customer service was completely useless I had to ask her to refund although she should have offererred I get busy but service is the area she is in
food
I ordered food from buffalo wild wings, to be delivered by doordash.
I ordered a side of fries wth salt and vinegar seasoning. I cannot even tell if there is seasoning on them or not. And they arrived ice cold and tasted very old.
I also ordered parmesan garlic wings. I'm not sure what seasoning they put on the wings, but it was not the parmesan and garlic I usually get. It was disgusting.
Also, I ordered veggies with my wings. And one of the bags of carrots were slimy. Do you know how long it takes for carrots to become slimy? A very long time.
I do not appreciate spending $50 on old, tasteless and incorrect food. BWW is one of my favorite places to order from, but no more.
wings, service, management
I ordered wings online last night, realizing would be busy for the special. According to the website, my wings were done, walked in to a crowd at the to go area. I waited for 14 minutes before anyone would even speak to me. The young girl at the counter went to check on my food, came back and started taking to go orders on the phone. Waited 5 more minute...
the bartender
Hello I asked the bartender Justin to give me a box to go and put my food in it, I left it on the counter for about 2 mins I had to go use the restroom and I put it to the side on the counter it was not busy and I came back and the bartender threw my food away, he was not rude or anything however I paid for my food and I even asked for a box to go and put my food in the box to come back from the restroom to him throwing it away upset me and all he said was I threw it away sorry, im not happy about this because he didn't even offer to have another meal come so I just left
discrimination/ horrible customer service
My name is Arrie Alberty .I am a black male and I am filing a complaint about a employee /waitress. I am a huge customer and fan of Buffalo Wild Wings, and I came to this location to celebrate my birthday . Me and my friend Donny Harrison dined in at Buffalo Wild Wings . We arrived around 6pm at 1801 W pierce St Carlsbad NM 88220. The employees name i...
Read full review of Buffalo Wild Wingsrude service table 335/1 6:11 pm 8/13/2019
My server was hostile when she came to my table. I inquired about the Tuesday wing special. Server Kelsey curtly replied that it was the same as every other Tuesday night. I thought it was a reasonable question; and I deserve a polite response. Later I ordered wings and Kelsey took my order at warp speed, making it evident that she didn't care what I...
Read full review of Buffalo Wild Wingscustomer service
We stopped by Buffalo wild wings today 8/11 and ordered food. Our waitress took her time to get to our table, then once she gets to our table she acted like we were disturbing her. She did take our order, while taking it she's rudely said go ahead. There were not many tables maybe one other. And evetytime we asked for something she had the now what do you want attitude. We are very disappointed by her behavior.
Read full review of Buffalo Wild Wingswings
My family and I dined lat Tuesday at your Maumee location, after finishing our meals, we asked the server for take away boxes for our leftovers.
To my surprise, she informed me they weren't allowed to give take away boxes because it is a bogo night.
Your new policy will cost your company many loyal customers, I will not frequent your restaurants ever again.
If I pay for my food, and I can't finish it, . I expect to be able to take it with me.
I have been a loyal customer of bw3 for many years,
I thought you needed to know about this horrible experience.
My email address: [protected]@roadrunner.com
Kind regards,
Tony Rukieh
pickup order
When I arrived I was greeted by a very bland employee. He talked so low and lazily I had to literally reach my head over the counter to hear him then got frustrated when I asked him to repeat himself several times. I got my food and my potato wedges were missing. I was very polite the entire time. He did not apologize when I had to wait almost 10 minute...
Read full review of Buffalo Wild Wingsbartender
The bartender, did not want to serve me what I wanted . She kept on telling me it's not on the menu.. all I wanted was a michelada, with modelo beer, she kept saying it's not on the menu.. her boyfriend was there and that's what started the problem... after her boyfriend was trying to start a fight, the bartender would not serve me what I wanted with the...
Read full review of Buffalo Wild Wings
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Buffalo Wild Wings Contacts
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Buffalo Wild Wings emailsbwwpublicrelations@inspirebrands.com100%Confidence score: 100%Support
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Buffalo Wild Wings address5500 Wayzata Blvd, Ste 1600, Minneapolis, Ohio, 55416-1237, United States
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Buffalo Wild Wings social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all Buffalo Wild Wings contacts
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