Buffalo Wild Wings reviews & complaints 1
View all 481 complaintsBuffalo Wild Wings - discrimination/ horrible customer service
My name is Arrie Alberty .I am a black male and I am filing a complaint about a employee /waitress. I am a huge customer and fan of Buffalo Wild Wings, and I came to this location to celebrate my birthday . Me and my friend Donny Harrison dined in at Buffalo Wild Wings . We arrived around 6pm at 1801 W pierce St Carlsbad NM 88220. The employees name is Valarie, She is a mexican lady . We asked her 2 times for a menu, whcih she never gave us one . it was brought to us by another employee/ waitress.
She was very rude and disrespectul . She did not once ask us did we need anything !When we ask for a "beer, and 2 to go boxes " . She threw them on the table and walked off ! We waited long periods of time to be served, when we finally did get served it came with a nasty attitude.
She served the Mexican people" directly "behind us and "directly" in front of us with a smile and constantly asked them if they needed anything else and were they satisfied ! I contacted the "Manager Jordan" by phone 30 minutes later after we left. She said she was the manager on duty and that she talked to Valerie about her attitude, while me and Donny were there eating, but Valerie continued to be very rude and disrespectful . We feel totally disrespeceted and racaially discriminated against . I feel like we should be treated fairly just like anyone else that was there to eat and enjoy themselves .I am dressed in shorts and blue Jacket, Donny is in a Gray shirt and gray shorts /'2black males". I strongly encourage whoever is assigned to this situaton to look at the video footage from today incident 8/13/2019. Around 6pm.
I can be reached by phone or email . [protected] or [protected]@yahoo.com.
Thanks
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