Buffalo Wild Wings review: Service

I have ordered on line the last couple of times at the St. George Utah location, and have waited 15 min to 20 min longer then they promise on line.
This is the reason why I order ahead of time, to plan around my schedule etc.
Please extend your time to customers who order on line so we're not waiting out there wasting time and getting irritated because of poor management and service.
The order I received when I got home was sloppy, the square boxes that my wings came in were all soaked at the bottom. I had to place them on a plate. Is just unacceptable, sacrificing quality and service. I was not very happy to say the least.