Buffalo Wild Wings
reviews and complaints

I endured the worst training regimen designed to help a new member of management succeed. There was never going to be success under this GM's totillage. He decides who will be able to work in his structured below industry antiquated development program. RUN away as fast as you can. If possible RUN right over Jim as well! With a Mac truck! Buffalo Wild Wings will continue to have high turn over for managers when you have an i###t like that in a leadership role.

My Granddaughter worked for the BW'3 inside Bay shore mall, there was an issues with the tips she was receiving. The Manager would tell her at the end of the night that she made to much in her tips and that she would have to divide her tips with the other employee's My granddaughter came home and told my daughter about the situation. My daughter contact the restaurant and asked to speak with the Manager by the name of (Charles) whom called my daughter out of her name and made several threats toward her. I informed my daughter to call the Corporate office and they told her that they did not believe that the manager would say these things to her, my daughter called her daughter to the phone to witness what she was saying was true and they also told her that they did not believe I strongly advise the owner of the Corporation that they show take a good look at who they have running there restaurants.

My wife called in an order on 12-24-15 about 4:33pm so I can pick up the order and was told they were closing at 5pm. But they took the order and told her I would have to be there by 5pm, I show up about 2-4 minutes after 5pm to a locked door but I could see someone inside and I was trying to get their attention they would jus look at me and say they were closed. I understood that but I was giving them hand signals that the order was done by phone and I was just picking it up, after about 5 minutes I noticed they were just laughing at me like I did not understand they were closed. I got impatient and started going back to my car when one of the employees comes out and says are you Ramon I said yes, she said we have your order, told her I do not want it anymore said to come in and speak to Manager which I did at which time Manager did comp the food but I was not looking for free food, the employee were still being very unprofessional in front of the Managers one had to hold one back as if she was going to lunge at me. Got home and the food was so cold did not even eat it as I was very upset, as I dine at this location quite a bit and will think twice before I go there. I even purchase some gift cards for the holidays and hesitated to give them away. They could have just told my wife that the order could not have been made since it was so late and everyone was getting ready for the Holiday but to get this type of treatment it was very upsetting to say the least. If you have any more questions regarding this my contact number is below. Ramon Rivera [protected]

This was the worst experience we have had, I had one hour for lunch and when me and my wife got there only 3 other people were there at 11:03am so we figured we would have plenty of time to eat well we were wrong, we had to go after waiting over 40 minutes grabbed food threw it in boxes and my wife was late getting back to Scott Air Force base, Im very sad to say we will be telling everyone on base and at our 13 store dealership about not ordering our Saturday lunches for all our sales Staff also, your service has steadily gotten worse but i let it go but not this time, I guess you will lose alot of customers for your crappy service and totally uncalled for when it wasnt even busy

During my experience, I was eating near the bar, and the manager Kori was yelling at one of his servers for not doing there job correctly. But honestly he wasn't doing his job correctly either, a manager should not yell at his servers out in front of guests, its very disrespectful, I would never work for him and I don't think he should even be a manager if he cant handle situations more calmly!. never eating at this place again because of low respect to his employees.

Me, my husband, sister and brother in law just got ban from Buffalo Wild Wings yesterday. We had ask for a new table since the one they had sat us at was right across from the main entrance door where every time someone walk in or out the cold air would come in. So one of the Managers came to tell us that our new table was beening clean and we would be sitted shortly. We walk towards our new table and then our waiter comes and starts taking our order. So she brings my sister her drink first and said the bar was back up so we said ok fine we understand( I mean We have been an every Tuesday customer for the past 2 1/2 years and spend almost $200 every Tuesday).Then all of a sudden we have 3 securities and another Manager standing behind them asking us to leave that we were being ban from the resturant when I ask the reason why one of the securities ask if we were being to loud and i responded no that all we did was ask for a new table and thats all. So I said fine whatever it is what it is wasnt going to argue with anyone about stupid reasons. The only thing that tick me off is why get me another table and then have me ban from the place. When I ask the first Manager that got us a new table why she did this she LIE and said because my Husband curses at her every week we go there. Now if that was even true why are we just getting thrown out now after 2 1/2 years later... Makes no Sense. I know half of the employess there and the other half that have quit on them along with previous Managers... It's ok just got to find us a BETTER place to spend our money on every Tuesday... PEOPLE MAKE SURE YOU DONT ASK FOR A BETTER TABLE THEN THE ONE YOU GET YOU MIGHT GET BAN FROM THE PLACE!

I spent $78 for dinner on 1/10/14 in Ferndale Michigan and accidentally forgot to take my 13 remaining wings home with me.I came back 4 hrs later & they said they threw them in the trash and there is nothing they can do.

I suggested them cooking 13 more wings as a Customer Service Act as I knew every flavor for all 13 wings. The manager said no-I am just out because I left and didn't take them. I said I am not leaving until I get my wings back (15 wings cost $15.95). He called the Ferndale policy who showed up within minutes.

The officer was smirking to him about & seemed very unconcerned. He came over to talk to me & I explained what had happened. He was very cool & recommended that I complain to the corporation (because he would) but that I had to leave. I go to BWW every other few weeks for wings because I like them.

I am going to use every measure to make certain that this gets spread like wildfire including contacting the CEO Sally Smith.I have to say that I am very disconcerted about all of the negative comments for BWW including them doing nothing at all about complaints.

we were turned away at door (after driving 20 miiles) saying there were no tables, but when we looked around there were several tables that guests have left and were dirty and could have been cleaned. no offer to take anything to go or apology. I guess they don't care for my business anymore as i went down the street to BJ's bar and grill and had exceptional service and great food.I don't think i'll be going back, to buffalo wild wings in stockton as they give" no service" and dont care.

I've lived in the Augusta area for a little over a year, and I've noticed this place go downhill; both the service and the food. The food is old, and you can tell it was simply microwaved, instead of cooked when ordered. I can't even begin when it comes to service. The bar area is the worst I think. The only thing they appear to be concerned about is watching the TV, and the rest of the waitresses/waiters huddled around a table chatting. You have to literally get their attention, by walking up to them, to serve you. I go there, unfortunately, because they offer WIFI, unlike the rest of the majority of the bars who don't even know what WIFI is, let alone offer such technology.

"I hate to give this place one star, because when they get it right, it's great. But, in my case, I've been to this restaurant many times and it seems that my order is always wrong.

Case in point: the last time my husband and I visited, I ordered the pups sliders. I was looking forward to the little hot dogs and house chips. I was presented with the corn pups appetizer and when I mentioned that this is not what I ordered, the waitress simply said "I'm sorry" and that was it. She didn't offer to take it back, didn't offer to make it right.

On other occasions we asked for ketchup and wasn't given any, even when we gave our server the bottle to show him it was empty. He was rude and stated "there's plenty here" then took the bottle and we never got another. The waitress that night was more interested in the young men who were eating nearby than she was us.

On yet another occasion, I ordered chicken tenders. When my order arrived, the chicken was so hard that I could barely cut it with my knife.

There have been too many times that I've had very poor quality food. My husband loves wings, and the main reason we've visited this location (even after my bad experiences) was so that he could get his wings fix. Now that Buffalo Wild Wings has opened in the area, we are eating wings there. Not only is the waitstaff at BWW better, more courteous, and helpful, but the food is actually far superior and you get what you order, the way it is supposed to be cooked. And, if you need ketchup, they will bring it.

Eat at WIld Wing Cafe with caution, unless you enjoy being surprised with food you didn't order in the first place."

Numerous Complaints from Customers: ( I would REALLY like to give one on their food, but if you have poor customer service then what is the point)

So I've been trying to get nutritional information on their food. I'm aware its bar food and wings so I know its not healthy, but I would still like to know. I've contacted the website and was told "they don't have the information but if you ask the manager of the store they can help me select a meal based on my dietary restrictions." Fair enough. I then went in today to pick up my dinner and while I was there I asked to see the nutritional information. The waitress didn't know so she went and asked the manager. She then came back and told me the manager said "we don't have that information to give out."
"My experience there was a nightmare; the service & food are horrible, my waitress had an attitude problem, and I saw managers & staff arguing with each other infront of customers, and acting unprofessional.. When they opened up the business Buffalo Wild Wings was a cool place to hang out & eat, but now this crappy Restaurant, has the worst food service in town! I definately won't be going back there to eat, I'd rather go to anywhere else or McDonalds instead!"
..."No Wheelchair ... Won't be coming back here"...
" My boyfriend and I were bloated and had no appetite all night after eating lunch here.

First off, let me inform you that the chips are actually potato chips. I'm not sure why I was being British and thinking they were fries. Buff chips, meh, you get a little basket of chips with some blue cheese crumble and a (pretty) tasty chipotle ranch or whatever it is. Got 20 piece hot and red dragon wings. The wings here are so dry and they dont have enough sauce or something, so theres not much of a taste besides the skin. The fries here are actually enjoyable compared to the rest of the meal.

Service here sucks. Especially on football Sundays, where the servers would rather watch the games than serve you. I swear I was waving at this guy forever before he noticed me.

Won't be coming back here... there's a Buffalo Wild Wings opening by Augusta Exchange... will try that next time I'm in town."

Numerous Complaints from Customers: ( I would REALLY like to give one on their food, but if you have poor customer service then what is the point)

So I've been trying to get nutritional information on their food. I'm aware its bar food and wings so I know its not healthy, but I would still like to know. I've contacted the website and was told "they don't have the information but if you ask the manager of the store they can help me select a meal based on my dietary restrictions." Fair enough. I then went in today to pick up my dinner and while I was there I asked to see the nutritional information. The waitress didn't know so she went and asked the manager. She then came back and told me the manager said "we don't have that information to give out."
"My experience there was a nightmare; the service & food are horrible, my waitress had an attitude problem, and I saw managers & staff arguing with each other infront of customers, and acting unprofessional.. When they opened up the business 4 yrs ago, Cheddars was a cool place to hang out & eat, but now this crappy Restaurant, has the worst food service in town! I definately won't be going back there to eat, I'd rather go to anywhere else or McDonalds instead!"
..."No Wheelchair ... Won't be coming back here"... there's a Buffalo Wild Wings opening by Augusta Exchange... will try ...
www.yelp.com/biz/wild-wing-cafe-augusta

I ordered a dozen Garlic wings and a dozen Asian wings to go. Got home opened them up and had 11 garlic wings and 9 Asian wings. What a rip off. Speedway is too far from my home to go back and get them to make the order right. Both orders being shorted makes me think they do this on a regular basis. I wont ever do business with them again.

Well i went with my family because my kids wanted some wings so we went there. First it took forever to take our order, they ask for Drinks and disappeared, there were like 3 tables that got there later than us and were served first, the manager keep looking at us like he knew we were waiting for the longest but did nothing about it, by the time food was in our table it was cold and very little, my kids didn't like it, i felt angry because i have to pay for bad service and food and to make it worse, on our way out the staff almost hit me on my belly with a towel they were throwing at each other and i was 7 months pregnant by that time, , , over all, very bad experience...

I'm just so pissed right now. I ordered wings and they came out very hot and with a lot of sauce.. Grrrr so angry. What should I do?

I am a regular costumer at this establishment located in Manchester CT.

I placed a takeout order today and decided to pay via credit card, the cashier that was helping me out initially was very friendly and was trying to help.

The problems began once she decided to look for assistance, once it was explained to her that credit cards payments failed with 2 different cards her initial response was: "What do you want me to do if his credit card was declined?!" I explained to her we used two different cards and that it must be the machine to which she decided to say to me: "See the paper? It says DECLINED".

After looking at the credit card receipt I realized that indeed stated decline but under reason it said: "Error".

I explained based on what the receipt stated under reason that there must be a problem with the machine to which she responded: "I don't think so" and "It's not our fault two of your credit cards were declined".

Considering her poor attitude, lack of customer service skills and just plain rudeness I requested to speak to the restaurant manager.

After waiting for 5 minutes finally the manager comes out and instead to try to acknowledge my bad experience he just stated "Yeah we needed to reset the credit card machines" and "Where's your credit card".

So at that point I realized that even the store manager lacked common decency and the customer service skills necesary to manage a retail, restaurant establishment.

His attitude and cockyness was as bad if not worse than the cashier's.

I will NOT return to this restaurant again and will make sure everyone I know and also my place of employment which typically orders from this establishment as well knows about the poor customer service.

"Is Bdubs a good place to work?" I'm often asked. Unfortunately my answer is not a simple yes or no, but more of a "that depends". It depends on who you are if your a female at all the answer is usually yes, especially between the ages of 16 and 24. For women buffalo wild wings offers a great work environment, with loads of opportunities to climb the corporate ladder. But if you are a man between the ages of 16 and 30 then the answers is a big fat NO! I have worked there for 7 months now and and just realized that I've hit the glass ceiling without ever leaving the floor. On the other hand, the beautiful young girl that I began working this job with climbed the corporate ladder rather quickly. We started around the same time but she was promoted within the first two months to cashier. I've been here seven months and I've had only one cashier shift. I was also promised a server position around Christmas time and guess what? I never even saw the training manual. Shocker! But what really pisses me off is the fact that they're hiring servers left and right even though on their case about waiting tables. Nothing good has come from this job and the money sucks for the ### I have to deal with on a daily basis.

This place is horrible we just went like always every Friday after work but unfortunately the manager on Charge (Kristen Williams ) discriminate the rest of my team just because they was talking ... Spanish. they should change the manager because he dot not have any reason to tell the customer what language's we have to use when we are there.

Order traditional wings that were bad & fried in old grease.
Location # 251, 6816 charlotte Pk Blvd. suite 110, Nashville, TN 37209. My ticket # 501714.1, Table 162 @ 4:14pm on 2/28/12. Amt. spent $16.93. This is not the first time. I will never eat at this location again.
Managers seem not to care how they present there food. Just this location that I have experience this & its been on several occasions. Will not ever recommend this location to anyone .

I recently went to the new Buffalo Wild Wing in St. Marys, Oh and the waitress didn't give us any refills, the appetizer came out right before we were getting ready to leave, the waitress "helper" asked us to get our food of of the tray because she thought she would drop it, my food was cold, and also I found a hair in my food. They took the potato wedges off the bill for having a hair in it but never offered me new ones. I was very displeased. If you are going to open a new business I understand that it might not be all together the first few weeks but make sure the workers know what they are doing and are properly trained!

On the evening of Friday Dec. 30th, I intended to treat my 3 year old daughter to a father/daughter restaurant night. What I got was an eventless evening of dissapointment and a belly full of disgust. I drove to the local Buffalo Wild Wings on Coulter st. and approached the door carrying my baby girl. When I got to the door I noticed two employees conversating while leaning against both doors. I waited a moment and the older caucasion worker acknowledged me and smiled. I smiled back and pulled the door. It appeared to be locked and the man shooed me away with his hand. I was cnfused by the unwelcoming so I tapped on the glass. All of a sudden he burst the door open, almost slamming into my 3 yr old daughter, with the man furious at my knock. "Na uh, You think you're somebody, Knocking on my door?"