Bravofly review: very very bad service ( 11 comments)

i am in the process now of trying to get back money for a flight i was wrongly advised by bravofly to buy! i have been waiting for over 6 weeks now for a call back from a supervisor!terrible terrible service!

Charged my visa card and got nothing in return. Will be asking visa to launch an investigation as i cant even get in contact with the company.

It's definitely a terrible costumer service. I needed to change the time of a flight for a business meeting and the whole thing is a catastrophe by them.
I even called the airline and they insured me that through my booking I have to be able to make changes throughout the travel agency. My life would have been much easier if I would have booked directly by the airline.
Bravo fly doesn't let you make any changes in your booking online. So you have to call their crappy number and wait hours and hours on the phone and pay a huge amount of money for the phone calls, and still after 15 mins wait about 1/5 Euro per minute, they tell you all lines are busy, call later ... every time I call, that's the case! Then why don't they have an online service, when their phone lines are so busy ALL THE TIME!

I agree with the MoreI4! Don't use Bravofly! I have now had two bad incidents and WILL NOT use this website ever again. (It was only that I had pre-booked a flight, otherwise I would not have used them a second time) In response to my first complaint, I got an identical response to you and when I contacted sofia@bravofly.com - I got more of the same and no action.
The latest incident has me really annoyed though! I finally got through to the call centre (paying my EUR 6) and was told someone would call me with the changes I was requesting (we confirmed my phone number at this time). I then get an email a few days later saying that my number had been incorrect and they couldn't contact me. I had received no calls and I know my correct number was given. I decided to just forgo the flight because I was paying more money calling the call centre to fix the problem. Then today I receive a reminder sms about the flight. So clearly, bravofly do have my correct phone number! I am so appalled, I am on a campaign to tell people DO NOT USE BRAVOFLY.COM!

I am still waiting for a refund from BravoFly, it’s now been two weeks, and no response has been received. They had messed up out group booking, and I had to buy a new ticket. On speaking to a CS staff I was advised that I will be refunded for the new ticket I bought. I have now sent them two emails, no response as yet.

Bravofly is terrible! NEVER EVER under any circumstances book your flight through them! I'm trying to get my money back for a flight that was cancelled and it is very difficult. I don't think I will ever get it. Dealing with the customer service is a nightmare . I fly quite often and I'm sure I will never book anything through them again. I would advice everyone to do the same. For sure I will not recommend Bravofly to anyone and I will strongly discourage them from using their website. K.

Dear Prospective bravo flight customer,

All the above comments regarding bravo flight is absolutely correct. Bravo flight is the WORST service you could use. I had a horrible horrible experience with them. I booked two tickets one for me and one for my mother. The tickets somehow managed to both go under my name and I called their HORRIBLE customer service line and they told me the same b.s. that they told every one on here...that they will get in touch with the me but never did. I never wish this misfortune upon any being!

I have asked for the receipts of my booking for many times through both emails and phone calls. However, they delayed that for one month and haven't answered yet! Besides, the man answered the phone doubted my language ability three times, which made me rather unhappy. When I asked whether you could call me back because the connection was not so good, he refused and rudely said, No I can't, I am too busy.
I will never ever book any tickets through Bravofly, the worst agency!

Dear Sofia,

I've booked a flight from New york to London for 15th of June with Bravofly 3 days ago with the booking number I've sent to the email you mentioned. A confirmation was sent of my booking straight away, however a note that it needed to be confirmed with the airline was there.
The day after that confirmation was a cancellation of the reservation because prices changed between the reservation on the website and with the airline.
I admit that, and it happens. But so far I haven't got the refund, or money back to my card. When it said explicitly in the email that my card wouldn't be charged.

Now I don't have a flight or money on the card to book another one. I demand my money back immediately. If BravoFly couldn't provide the service I understand, but limiting my purchase options by not refunding me, that is plain wrong.

Best regards,
Telmo Martins.

The chronical "sorry" in your first lines are not going to solve the ongoing incompetence of the Bravofly servives Sofie...

I booked a flight online(trough skyscanner) and payed with credit card, the payment was succeded. I never got a confirmation on my email, only on the website. The full amount was booked from my Credit Card. When contacting the customer service by phone I had the spell my name over and over again, they speak very very bad English. They did not found my name en email details in their system, and where very rude. I had to send an email to their client support. After an unsatisfying reply I tried calling their alternative number, you have to pay 6 euros in advance per 15 min!?! That is madness.

Conclusion, I got no valid response, no booking and lost a my money, great job Bravofly. Companies like this deserve to go bankrupt! It's a bloody same.

Email details:

On 14 feb. 2014, at 19:28, wrote:
It is really unbelievable, BRAVOFLY and their customer service sucks big time, I will never do any kind of business with this company..

On Feb 14, 2014, at 1:05 PM, wrote:Can you please reply this email?

On Feb 13, 2014, at 08:39 AM, wrote: Hi Myriam, Ik have not received a confirmation mail but the payment and booking was confirmed (on webpage). As you can see, the amount has been booked from my Credit Card on the 20th of januari

20-01-2014 BRAVOFLY PARIS FRA ****.****.****.**** 138, 37 Omschrijving BRAVOFLY PARIS FRA

Can you please check this payment and booking in you administration?Kind regards,

On Feb 13, 2014, at 06:40 AM, Customer Service wrote:
Dear - Thank you for your email We want to inform you that if you make a booking through our web site you receive automatically an email and sms in this case if you don't receive anything yet could you please check the email adress by which you make the booking on line in order to check it for you.Best Regards, Myriam Yahiaoui________________________________

Customer Service TeamBravoflyRumboGroup12/02/2014 12:11 - wrote:Dear Madam/Sir, On January 20th 2014 I booked a flight on Skyscanner with Aer Lingus. The agency is bravofly. I selected the flight filled in my details and successfully completed the payment by creditcard. (see attached file). I got the confirmation on the website. I have never received any email. I have payed for the transaction. I have contacted bravofly, but they can not find any details.I would like to get conformation for this flight I booked and played for.

I booked a 7.00am flight to Canberra for Friday last night at 8.00pm.
NO confirmation! By 8.00am I was ringing the bank and cancelling my Visa.

These types are a menace.