DO NOT USE BRAVO MOVING!!! THEY WILL CHANGE PAYMENT TERMS, LIE, TACK ON RANDOM WAIT FEES, HOLD YOUR STUFF HOSTAGE, AND THREATEN YOU!!!
Bravo quoted a move of $955.75 with payment terms stated as “the remaining 40% is due upon delivery (Cash, Postal Money Order, Certified Check)."
At this time we requested our belongings be picked up on a specific day and delivered between a certain timeframe. We were assured by Bravo’s representative, Craig, that this time frame would not be a problem. We made our decision to proceed and submit the $200 deposit by credit card based on the representations made by Craig regarding pickup and delivery time frames. We also understood multiple payment methods would be accepted on delivery and that the only adjustments to the written quote would occur if additional packing or additional square footage resulted from onsite inspection of items to be moved.
A pickup date was scheduled, however, less than 24 hours from the delivery date and time, we were informed by Bravo that pickup would not occur at the agreed to time and that the dispatcher, Lou, “makes his own decisions.” We had flown into Chicago specifically for this move. Instead, we were told the new pickup time would occur sometime the next day, between noon and 5pm. This was unacceptable to us, as we had planned around the agreed to delivery time. After multiple phone calls delaying pickup the next morning, movers finally arrived, at which time we were presented the Delivery Information Form. I reviewed the form, which clearly states that the Delivery Window will begin 2 days after the Earliest Date of Delivery (as completed by the Shipper, me). I completed the requested Earliest Date of Delivery and both the Bravo representative and I initialed this form.
In the 36 hours that followed, Bravo first stated they would be able to ensure delivery by the timeframe stated on the form, but stated they would be in touch with a specific date and time. Then Lou, Bravo’s dispatcher called and asked if a delivery date earlier than the Earliest Delivery Date would work. We reminded him that Bravo had been informed both verbally and in writing of our Earliest Date of Delivery and were not in town to accept delivery earlier than the Earliest Delivery Date. Bravo’s dispatcher, Lou, first stated he would “see what he could do, ” then protested stating a delivery date later in the week would “cost me more money.” The next day at noon, Lou called and stated delivery was to occur that day at 5pm. We again reminded Bravo we were unable to accept delivery earlier than the Earliest Delivery Date indicated on their Delivery Information Form, but to no avail. We were told if we did not accept delivery that day at 5pm, they would “put your stuff in storage and keep charging you fees until we can deliver it again.” We again insisted we could not accept delivery on Monday and the earliest we could accept delivery was Tuesday, July 28th, at which time we were informed Bravo’s notes (entered by a Bravo rep we believe to be Lou) stated that we had agreed to a delivery date of 5pm that day. We disputed these notes and reminded Bravo that we had NEVER indicated that day was an acceptable delivery date, as we would not land in town until 9pm that night. At this time Craig stated the delivery date would be 5pm and we would be charged a $200 wait fee for the truck to wait until 9:30pm for us to return home. He also stated that total due plus the additional $200 must be paid in cash or they would leave with my possessions, put them in storage and charge us additional fees until I came up with the cash.
Under duress I took the maximum $500 ATM withdrawal and borrowed the additional cash required to buy my possessions back. The bill had ballooned to $1, 241 plus the $200 “wait fee” Bravo charged for delivering my furniture earlier than the Earliest Delivery Date, for a total of $1, 441.