Simple Moving Labor
reviews and complaints

I used this company to load for a move. After my personal property was irreparably damaged and the moving crew went behind my back to avoid taking responsibility for the damage (a complaint in itself), I have been attempting to file a damage claim with SML. I have not been able to reach anyone in the claims department for a consecutive week despite at minimum of 3 voicemails. A representative in another department was able to get me claims forms to fill out, which I am now being told have not been received, despite having proof that I submitted all required documentation within the required timeframe (6 days ago). Of course, no one in any department is able to reach the claims department. Most recently I was told "they must be at lunch" - well a whole week of no contact is quite a long lunch break. I am seeking contact by the claims department and timely processing of my damage claim for the fullest amount possible due to the gross mishandling of my property by SML movers.

We hired them to load our POD on 9/29. Upon hiring their service they knew our items would not be unloaded until months later as the home we were moving into was being repaired. Upon unloading of the POD and unwrapping our furniture we saw that our furniture had huge gashes. I filed a claim. They denied based on the following reasons. It was over the 14 days from service date, not enough furniture pads, not tied down, normal damage from transit (wood rubbing). Pads were provided, especially for the pieces that were damaged since those were large wood pieces, did not need to be tied down the POD was packed tight, the damage is not from wood rubbing but from lack of care as it's huge gashes (chunks of wood missing). The lack of care comes from them being a man short instead of sending 3 movers they sent 2. They did not shrink wrap the furniture or bubble wrap them (these items were provided). How can a claim be filed 14 days from service if the POD is not unloaded at that time.

I used SML to book a team of 3 movers several weeks before our move. They were scheduled to arrive between 2 and 3 PM at our new apartment. Because the apartment was on the third floor, SML required us to book 3 movers instead of 2 at a higher rate. I paid a deposit on the day I booked, and then my credit card was charged for the remaining balance the day before the scheduled move. I received a call from a manager of the moving company (not SML) saying they were understaffed and the team was running late and would be there at 3 PM. At 4 pm, the team had still not arrived so I attempted to contact the manager again. At 5 PM, the manager finally got a hold of the team and told me they were an hour away. The team finally got there at 6:30 PM. There were only two people who showed up and they could not complete the job themselves so we had to help them unload and carry items upstairs. I have called SML multiple times and have received no response from their team to address my concerns.

I am being charged $1000 for 8 hours of moving service that was beyond terrible. I called SML 3 times during the day to report that I was having g problems with the movers not performing, performing slow, and not loading my moving truck correctly. They just threw stuff in without any plan or organization. At one point they stood around for 45 minutes while one guy tried unsuccessfully to remove my fridge door so they found fit it out of the kitchen. The other two stuff around and watched and I am being billed for it. Customer service just defended the movers. I took pictures of all the empty space they left in the truck that I had to spend 8 hours unloading and reloading correctly. To be charged $1,000 for the worst service I have ever received is beyond ridiculous. This group did not know the first thing g about proper moving. They argued amongst themselves during the day, they put a 3 foot hole in my wall when they moved my safe downstairs, and took their time throughout the day.

I contracted this company for a major one way move - from *** to New Jersey. They were to provide movers to help load my furniture and boxes from my house to the truck, and then to provide a different set of movers at my destination to unload.The movers to help load the truck were supposed to arrive and load between 3 and 5 pm on Tuesday, July 13. They called on Sunday evening and again on Monday to confirm. Makes you think they are on top of things, doesn't it?Well they called me on moving day at 3:30 pm to ensure the loaders had arrived (via an automated service). I tried to communicate that they hadn't, but that turned into a round and round that went nowhere.At 4:01 pm they told me they would be no more than 30 minutes late. Between 4:01 pm and 9:00 pm (remember they were supposed to be DONE by 5 pm), I had FIFTEEN calls with SML and two calls with the contract *** (***), confirming they would be there "no matter what".Well, guess what "no matter what"

I hired SML for an unload in Parker, CO on 4/15. I hired a 4-man crew to arrive at 8-9am. I paid a $110 deposit on one of my credit cards on 4/14 and another $382.70 later on 4/14. I received a text from a mover, ***, at 8:16am saying his expected arrival was 9:20am. I notified him we had a rental truck that needed to be returned by 12:30pm or we would be charged for an extra day. He agreed to pay the extra charges if they were not completed with the job on time. At 9:30am, a woman driving a *** with IL plates drove onto our property saying she was here to help move a couch; she had been given our address from a *** posting requesting moving help. We called SML to notify of this situation, were told by an associate named *** that management would contact me, & to let them finish the job. *** came with one crew member at 9:40am. They did not keep anything broken at the front corner of the truck like we asked so we could take pictures & lied about time spent.

Simple Moving Labor was contracted to load a truck on 9/11 in at my home in ***, *** and Unload the same truck on 9/17 in ***, . They were over a day late in ***, which resulted in extra costs and hardship to me and my family, and were 4 hours late in ***, which also resulted in extra costs to me. They did not complete the scope of work (the truck was nowhere near loaded to capacity, which means I have extra costs to move the rest of our belongings) nor did they dismantle, or assemble beds as the scope of work provides. The SML Website estimates were far from reality, and the movers sent in *** were not suitable laborers (one was morbidly obese and another was a 46 year old smoker), that combined with their standing around when not being watched caused them to far exceed the hours estimate... not because of the scope of work. I provided 2 dozen furniture pads, and the team used less than half of them, resulting in extensive damage.

I was referred to Simple Moving Labor by *** to load and unload household goods on two rental trucks. Initial load was 8/31 and unload on 9/5. Overall I was happy with their services. Their staff was prompt and polite. However the loading crew arrived without the promised tools. There was some damages to two of the furniture items that was appropriately documented by both crews and in subsequent phone and email communications. I have emailed and called multiple times to SML and have received no acknowledgement of either the email or phone calls being received. The only way to talk to a live person is to select the option for a new or existing customer. The person that answers the call states they are behind on damage claims and someone will be in touch. Selecting the extension for a damage claim results in having to leave a voicemail. I have now left a message on their website asking for someone to contact me from corporate headquarters or customer relations. And now I reluctantly am filing a Complaintsboard.com complaint.

On October 24, I officially submitted a damage claim request to Simple Moving Labor (SML) that included a three-page questionnaire and a description of the item--an antique ***--that was damaged by one of the movers on October 13. The questionnaire, items form, pictures of the damage, and live-camera footage were provided via email within the time frame allotted by the company. Equally important, I verbally informed the movers and filed a written complaint the day damage was done to the leg of the *** on October 13. My phone calls and voice mails on November 3 and October have purposefully been ignored by the claims office at SML. The company gives the customer the impression that they are professional and listens to the concerns of the customer, but when it is time for the "rubber to meet the road" they are just "fluff and no substance." SML has shown no effort to follow-up on my complaint; an utter disregard for customer service, professionalism, and making the customer whole.

Reserved movers for 2 hours online on 07/20. Movers were for family members who live in Arizona, I live in MN. Called company on 07/21 to provide contact info for family member in AZ and provide specific instructions to limit service to 2 hours for large items only. Recieved bill for 3 hours. Called 07/22 immediately to complain. Company employee acknowledged that the 2 hour max was in the notes and informed me that it was ok for the crew to work another hour based on my family members authorization (not the card holder). I got very angry and yelled at this employee who continued to tell me I was wrong. Hung up and called back and spoke to another employee who also acknowledged the 2 hour max I asked for. Asked for a manager and was told none were available. Offered call back. When manager called back he denied the notes and the phone call where I asked for 2 hours max. Manager said he listened to all calls and there was no such request. Manager then denied notes ofnthe 2 hour maximum. Once both were confirmed I eneded the call.

On June 19 of this year we engaged SML to help us with a local move from a storage unit just a few miles away from a new apartment we were moving into in ***, . They sent laborers over who:1. Attempted to pad hours worked to inflate the cost 2. Dropped and dragged furniture which caused significant damage.We completed all of the forms and submitted pictures at the beginning of July and followed up every few weeks or so to get answers. SML was very unresponsive. Ultimately in November they said that they are declining all claims to damage and will not accept responsibility for the damage. It is unclear why but they are saying we should have had tie down straps and blankets but the furniture was already wrapped up and the damage did not happen in the very few miles of local travel, it happened from being dropped and dragged. The pictures are pretty clear, They are completely unprofessional and do not stand behind their people or their product. You should not sponsor them and I want to make sure people are not similarly harmed and disregarded by this company

Having provided movers with several furniture pads, tie downs, moving tape, furniture wrap, and moving blankets; I did not expect the devastation when our moving truck arrived at our new home. There was barely. single possession that wasn't left damaged or destroyed. There was a cabinet placed on a box that said "fragile." Moving blankets were draped on top of furniture like they were tucking them in for a nap; not wrapping them for safe travel. There was damage to family heirlooms and irreplaceable items. We did not expect more damage after we had arrived at the destination. On unloading our couch in New York, it did not fit in the elevator; so it was decided to force it to fit. This not only tore a softball sized hole in our couch but also bent the frame of the elevator in our new building. This was our first encounter with our apartment superintendant in our new place. We have filed an extensive and detailed claim. It has been 4 months with no response and active avoidance by the claims department at SML. This was a devastating move and experience; but it has continued to haunt us with the lack of resolution over the last 4 months.

I hired and contracted with SML in the Winchester *** area to unload a truck. I paid a $110 deposit and the movers were to come between 12 and 1PM. They called and changed that to 1-2PM. Then it was changed to 2-4PM> I repeatedly called SML and asked them to send other guys. AT one point, by 5PM "it was too late"...Then at 5:30 PM two guys showed up. By then we had unloaded most of the truck ourselves, and neighbors helped us get heavy furniture off the truck which I paid them $100 to put it in the garage so we could return the truck. The two workers for SML that showed up put the heavy stuff in the house which wasn't even an hour of labor. I was charged $124 and the $110 for 2 guys for about an hour. They claimed I'd get a $15 credit which didn't happen. I kept asking about the $110 deposit and they never responded to me. So I paid $234 for 2 guys that showed up 5.5 hours late, causing much distress. We then returned the truck and went through a huge hassle because due to the late hour, we had no ride back. Phone for SML I dealt with is *** I am not sure what city they work out of but the house is in ***. Request full refund for failure to show up and provide 3 hours moving labor

On 7/2 we used Simple Moving Labor for our move across states. Three inexperienced movers showed up but were completely unqualified to move furniture. They were booked for two hours but took almost four hours and in the process packed the truck where metal legs of tables were rubbing against wood furniture tops despite providing blankets that we had bought specifically for the move. They did some damage to the corner of a wall coming down the stairs which would have been avoided had they covered the furniture with a blanket and if not for my husband directing them, they would have done more damage to the house. They broke off a piece of furniture by attempting to push it when it was not fully on the truck. 13 pieces of furniture were damaged in the move and despite filing a claim report that met their specific instructions and even receiving a claim number, there has been no follow up to the claim in three months. I have called over a dozen times with no answer and no response to the voicemails I have left. I have emailed numerous times with no response. It has become clear that they are simply avoiding this claim. I would like for my claim to be addressed and to receive reimbursement for the damaged furniture.

We hired SML to load a moving truck in *** FL to travel to ***, Il in October. As we were unloading the truck at the destination we noticed the master bedroom furniture had absolutely no pad protection, the 2 night stands were placed upside down on top of the dresser with any padding and during the move the rubbing back and forth motion did damage to all three pieces. We have submitted pictures showing the furniture on the truck before it was removed. We have statements from individuals that help to unload stating what they witness. We are asking the company, SML to compensate us for what it is going to cost to repair these furniture pieces. They are stating that the pictures we submitted are not showing the unprotected furniture. The pictures that the labors who loaded the truck are showing is of our guest room furniture, which was protected. SML is claiming that there was pads between the furniture and just slipped off during the move. Totally ridiculous, it takes 2 people to pick up a night stand. As heavy as these pieces are there is no way padding could have fallen off, and the pictures show that there were non there in the beginning. SML has refused to accept our pictures as proof of what really transpired.

I hired this company to move a large 2 bedroom apartment into storage. I asked them to be careful with my belongings and to put certain items in the front so I could have access to them. These items included perishable foodstuff and checks, including a $2700.00 certified check that I need to get back into my checking account so that I'll have the funds to find permanent lodging. They put everything that I asked to be left accessible in the very back of 30 foot long storage unit, including the perishable food. I have no idea where the check is so I have to see if the issuing bank will cancel the check and put it back into my checking account. When I called the company to complain and ask for someone to come out and fix the situation a completely different crew came out. This crew has no idea where anything is because they didn't move it and the crew that caused the mess didn't bother to mark/label anything. I'm now living in a motel without a change of clothes and very little money. This company has no right being in business and needs to be stopped before they do this to anybody else. They also left an entire pickup truck load of my belongings in the apartment I was moving from. A friend and I had to go back the next day and fill his truck and my car with all of the stuff they left behind.

I had reserved Simple Moving Labor to move my belongings on July 28th with $150 deposit to my *** card. It turned out the people that packed the truck in NY didn't bring down anything heavy and I called Simple Moving Labor to cancel their help. (I moved to SC without my stuff.) They informed me I couldn't get my deposit back, but I could use their service for a future move. I sold my house in NY and requested their service at the end of June and they were unable to put a team together for me on the day I needed them. I gave them plenty of time in advance as well. Then, I told my daughter to call them since she was moving last week and they told her too much time has gone by. I tried calling them yesterday to get my deposit back since they were not able to provide me movers in NY and they put me on hold for 20 minutes and then hung up when it turned 5 pm. I called them today at 12:45 pm today to try and resolve this and they put me on hold again and I finally spoke to someone. He told me a management team would call or email me in the next 72 hours. I don't think anyone is going to be calling me and they were putting me off as many companies do today. With your help, I think they will return the money. You have helped me on 2 other occasions. Amazing how fast they reply when you get involved.

I contracted SML services to pack and unload my household furniture and misc items when I relocated from ***, NJ to Riverview, FL. During the move 70% of my items were severely damaged. I contacted SML as instructed and followed all of their damaged claim procedures. I was sent an email notification that they received all of the required documentation for the claim and would contact me within 20 - 25 business days. The original email confirmation of receipt of my claim was received on July 29th. I have not received any additional contact from SML. On September 14th I called the claims department and was transferred to voicemail. I left a message asking for a status update on the claim. Since that day I have called them an additional 4 times, leaving a voicemail each time. I have also sent them 3 emails asking for updates. My final attempt was on Monday 9/29. I contacted their office and reached a service representative named Isabel in their new orders department. She again transferred me back to the claims department and no one has gotten back to me as of this date. I am left with destroyed furniture and no-one will respond to my attempt at a resolution. I have attempted to handle this with the company but they lack accountability for the terrible service that was provided and are not holding up their end of the claims process.

Booked 2 men for 2 hours to unload a rental moving truck on 12/30 cost of $288.20. If over time was needed cost if $130.50/hr. They required a $110 deposit. My storage unit is in Sacramento but I am now living in Bermuda dunes, a 525 mile trip. I5 was closed for over 3 days over the grapevine due to storms and snow in December when I had planned to move my storage unit down south to my new home. Because of this I canceled my order and gave them a possible date for reschedule in March . I was told today that since I did not contact them in March, the $110 deposit is non refundable. They never made any contact with me or I with them. Due to pandemic and mandatory closure of non essential business, I was not sure if they were open. I am a senior with underlying conditions, and am in the very high risk category. I was never emailed anything or told verbally that this deposit was non refundable if not used in 90 days as I was told today on the phone. Not sure of the location I was speaking with but the phone number called is ***. It seems unreasonable to keep my deposit after cancellation, which was done within their required time line, as I could not give a confirmed reschedule date. I work and need to schedule around that plus need the funds to cover the whole move of over $1500. Again I cancelled within the required time frame and should not be expected to know when I could reschedule nor should I have to use this company. Again there was no information given or told to me that this deposit was non refundable until I called them today to check on the status of it.

I had to hire Simple Moving Labor at the last minute late in the afternoon on June 2 for the next morning June 3rd. They were supposed to send two guys to show up at 9:30am for what was left of our move. Approximately 2 hours with drive time. They were referred from *** truck rental. The cost without truck rental was $349.50 for 2 hours with 2 men. We waited for 2 hours, they didn't show up. So we called them. They said the guys had been given an address across the state and they would have someone there at 12:30. No one showed. We repeated this process 3 more times and finally 2 rough looking fellows showed up at 7:30pm. We waited 10 hours for someone to show up. They loaded our stuff all the while ruing one of my end tables, gouging my bedroom mirror and ruing other miscellaneous stuff. They unloaded our stuff into the new driveway and said they were done and expected a tip. Feeling pressured into giving them a tip as not knowing what their recource would be we gave them $50.00. They left after 1 hour and 50 minutes and my 72 year old ex-husband had to carry the stuff in at 9:20 at night. 12 hours from the time we started waiting for them. I am not well, so I could not help. Then they said they would look over our bill and see whats fair to give us as a credit. In the end they reimbursed us $100.00. So with the tip they made $300.00 for 1 hour and 50 minutes of work. And we made $100.00 for 13 hours of waiting and work. I think they could have at least split the whole cost by giving us $200.00. Also, they give you 14 days to file a claim or you lose. They didn't send me the paperwork for 5 of those days, then I had a brain aneurysym had to have surgery was to sick to fill out the claim form in time. So now I am out a $500.00 mirror and new end tables. I must file a complaint about Penske referring