Brakes Plus

I went in to the Surprise, AZ Brakes Plus with squealing brakes. I thought I needed new pads/rotors. After they checked they said they were fine and that the squealing was due to dust. They could have sold me a brake repair I didn't need and I would not have been the wiser. Was so pleased I had them change the oil. They were friendly and professional.

I went back some months later when I did need the brakes and they drove me home and picked me up when the work was done.

I'm very pleased with them and will continue to go back.

I was going on a road trip for Christmas and needed an oil change and wanted to make sure all was well under the hood of my car and I took it to Brakes Plus in Superior, Co. So, I had a coupon for oil change and free winterization check. Dropped of my car and went to grab a bite to eat. A few minutes later the store called and said that my oil pan was stripped and needed to be replaced. Now, this was 3 oclock on Fri afternoon, just a week before Christmas. Their quote was $560. I got my dad on the phone who is VERY familiar with vehicles. He discussed the situation with the store manager and they argued, on my cell phone for 20 minutes. We wer told that they couldn't repair the stripped plug on the oil pan and advised that I not drive the vehicle. They put the blame on the previous place that did the oil change, which happened to be the dealership I purchased the vehicle at. I called our local mechanic shop and explained the situation. They said they could fix the problem with a kit that was made especially for this problem. I told the guy at the store that I am taking my car to my mechanic, who would repair the problem at a fraction of the cost and all *** broke loose. He jacked my car back up, put in oil, charged me full price for oil change (remember, I had a coupon) But, they wouldn't honor it. Never did they winterization check. He then proceded to yell in fornt of the other customers how *** of an idea it would be to drive my car 5 miles to my mechanic. Once my car was off the lift, he pulled it out of the garage, tires sqealing and then slammed on the brakes in front of me. I told him I am sorry for taking my business elsewhere btu, could he blame me? The cost was $400 less than what they wanted. He then slammed my car door and scurried back into the garage. I WILL NEVER go back there even if they were the only place around for oil change.