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I took my mazda3 to discount tire and they broke the bolt off on the back rear to adjust the alignment. This was a week ago last tues april 22nd. They said to take it to brakesplus dow the road to remove the bolt so they could do the alignment. So I took it there in the am before 9. They wasted 2 days trying to remove the bolt to no avail. Then changed the front suspension without my approval and charged me 1200. When they were only approved to fix the back end suspension. Then they said they would have to remove the rear subrame and replace it because they damaged the subframe removing the rusty bolt. It was supposed to arrive last friday but was delayed until monday today. Today they said it was delayed until thursday. Ive been waiting over a week for my car. They didnt even offer to pay for a rental car. This is unacceptable.
Claimed loss: Over a week waiting for my car.. Unauthorized workreplacing front end suspension for $1200. Damage to my vehicle
Desired outcome: Return my car to me in drivable condition asap with no charges and no damage.
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