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MAPCO  - poor customer service

D
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I told the woman inside the store that the card reader on the pump was not reading my rewards card so that I could get my $.03 off per gallon and she acted like I was an idiot and informed me that I was supposed to key in the number of course. I ask her if she could use her reader in-store and run my card so I could just go out and fill up. She acted as though it was an extreme bother. She ran my Credit card and I later noticed she did not even give me the discount despite my Loyalty ID # being on the sales receipt. I ran the pump until it said the amount I had paid to her and left. I realized a couple miles down the road that it had never put gas in the car despite running and making noise as though it was working. I was running late due to the added minutes I had spent in the store instead of at the pump and did not have time to return to the station and complain. I paid for gas and got none and was treated with extreme rudeness. I will NEVER return to BP/MAPCO again and that employee should be let go. I was at that station at 10:15 AM on 4/30/2014. There are so many shopping options to choose from that I only go to ones that have good customer service!

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M
Apr 17, 2016 3:40 pm

She is the rudest person in that store she rolls her eyes at the customers she makes them wait while she does her text message and every time I go in the store she is listening to loud explicit music even with children around she does not greet her customers and is out of time rolling her eyes at the customers also if she is disrespected to my children

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M
Apr 17, 2016 3:40 pm

While on duty she was cussing and raising her voice at my daughter she is very rude does not welcome her customers and also plays explicit music in the store she was always texting and ignoring the customers

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M
Apr 17, 2016 3:40 pm

She was very rude she did not greet us if she did not wish us well night she was very hateful she had her phone by the register and she told him to wait while she was sending a text message this is not the first complaint that she has had towards her she is very rude towards ands she rolls her eyes at everyone who plays explicit music and is very hateful and is aggressive rowards the customers and her name is Andrina Long and she works at store 3611

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131 complaints
9 resolved 122 unresolved

MAPCO contacts

(added by reviewer)
801 Crescent Center Dr. Suite 300, Tennessee United States
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