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CB Automotive Fueling and Charging British Petroleum Complaints #2-21
British Petroleum

British Petroleum review: Unacceptable customer service ( 1 comment)

B
Author of the review
11:32 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

12/6/2021 @ ar6pm
475 N Lake Ave.
Twin Lakes, WI

As a frequent customer at this location I have settled with the poor customer service. As I wait in line to pre pay gas because again the reader at the pump didn't work... Two employees are behind the counter I believe her name was alice finally put her phone down and with an attitude approached me and the 3 other people waiting and said "what do you want" I stated pump reader didn't take my card I was told maybe I didn't do it right! Well I said thanks anyway and left. As I was leaving the two girls laughed at me. Its bad enough that the staff are rude, store is a mess and sandi manager blows off complaints! I will give compliment to morning staff jenny is always great! And ronnie (new girl) amazing personality, store is clean and greats everyone. Maybe time to evaluate staff

Desired outcome: for my complaint as well as everyone else to be heard and finally a change!! before you lose more business

Keywords:
attitude card complaints customer service employees gas pump manager morning staff staff store
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O
O
Oliver Bailey
Grayslake, US
1 comments
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Feb 19, 2023 8:54 am UTC

That svbh97h77ms with the bpme app. There is no wifi for public use and cell service is poor. When I complained they just laughed. Now I go to the marsthon across the street.

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  3. British Petroleum emails
  4. British Petroleum address
    1 St James's Square, London, England, Greater London, SW1Y4PD, United Kingdom
  5. British Petroleum social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 02, 2026
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British Petroleum Category
British Petroleum is ranked 2 among 42 companies in the Automotive Fueling and Charging category
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