Borderfree
Reviews and Complaints

I noticed a charge by Borderfree on my credit card today and have no record or recollection of purchasing anything for the amount on the date listed. I have been trying to reach someone to clarify what the charge is for but have not been able to do so.

I notice the complaints board has indicated that there are several ways to reach them, but I have found none. The customer care email listed on the website returns a message saying the mail there is not monitored. My phone services do not allow me to make long distance calls out of Canada.

I need to resolve my issue through email or chat and can find no way of doing either.

My credit card provider has told me that if I want to contest the charge through them, I will have to do without credit for 7-10 business days, which I cannot manage.

It is an immensely frustrating state of affairs.

1. 17 Bras have been ordered, only 15 arrived, but I payed all 17 per Paypal

2. another 3 or 4 bras have been ordered before the 17, payed with credit card. But NO delivery and NO e-mail confirmation has arrived yet.

3. It would have been a good customer service if I'd got an information if

a) the rest of the bras are still coming,

b) if not deliverable, I would get my money back.

So I've informed PayPal and also my Credit Card Bank.

I have placed two orders through borderfree in the past 3 weeks. One from saks fifth, where I received 1 item that was correct and another item that was the completely wrong size. My other order was a ring worth over $1.4k CAD (original price was over $5K CAD - it was on sale) through Saks off fifth. I received an EMPTY BOX! No item inside, no person to contact, difficult to work with the saks off fifth customer service when they don't control the order. Will never be shopping with them again

I was really surprised when I found out that Borderfree can refund the duty and tax that I paid. I live in Canada and we all know that we have to pay CBSA when we import goods from other countries. I bought a Rebecca Minkoff bag and returned it. I had no idea how to contact Borderfree to get a refund on the duty and tax. Rebecca Minkoff told me that they couldn't refund the duty and tax since they didn't charge it from me. I don't blame Rebecca Minkoff though, their customer care is pretty good. They reply fast and efficiently solve the issue.

However, when I went to Borderfree, I couldn't find any number to call or email to send. Their mailbox is un-maintained according to the auto-reply I got. It's a dead end in their contact method. Borderfree only left a number to call once you placed an order with them. Later on, when I tried to call this number, the number hung up on me since I'm not a retailer but just a consumer. They asked me to contact my retailer regarding any issue I had. But what about the charges like custom duty they charged? There was no answer, no response.

I would never get involved with returning something through Borderfree again. It was a good lesson learned. I just hope justice will come. A company like this should never be operating. It's really frustrating when you can't get in touch with a company to solve an issue. I wish Borderfree had better customer service.

I recently had an experience with Borderfree, the payment handling company for Brooks Brothers. As there is no Brooks Brothers shop in Holland, I ordered a product through their website. Unfortunately, the product was not what I wanted and I had to return it. This is where the trouble started. It has been almost 3 months now and I am still waiting for my refund.

Brooks Brothers informed me that Borderfree would take care of the refund. However, when I contacted Borderfree, they told me that they had already refunded me and that the problem was with Ideal. I quickly contacted Ideal and they gave me a detailed response explaining that the issue was not with them. Borderfree then advised me to check with my bank or bank company. Every time I contacted their customer service, they apologized and promised to fix the issue, but nothing happened. Brooks Brothers was aware of all the contacts I had made, but they did not intervene to help.

The most frustrating part was when I received a message saying that the case was closed. This was not acceptable. Brooks Brothers watched the whole situation unfold without taking any action. It was so wrong, haha. I would not recommend ordering anything through websites that use Borderfree, and I suggest avoiding Brooks Brothers altogether.

Overall, my experience with Borderfree and Brooks Brothers was disappointing. The lack of communication and action on their part made the situation worse. I hope they improve their customer service in the future.

I'm currently residing in the Philippines and I usually purchase items online from various websites. To have my items delivered to me, I usually have them shipped to a local logistics company based in New York. This method usually takes around 2 weeks for me to receive my items. However, I recently came across Borderfree while browsing for sale items from Rebecca Minkoff. The prices were already converted to my local currency and I noticed that they offer direct shipping to my office. I thought this option was good and decided to purchase 2 items from their website.

Unfortunately, my experience with Borderfree was not good at all. I placed my order on November 17 and it was only "shipped" on December 1. I paid for express shipping but it took them almost a month to deliver my items. I am still waiting to receive my items as of writing this review.

I tried calling them several times to cancel my order but they kept telling me that they can't. I also tried calling them to check if they have received the items I ordered from Rebecca Minkoff's website, but they kept telling me that they haven't received them yet. However, upon confirmation with Rebecca Minkoff, the items were already delivered to their warehouse.

I am still waiting for my items and I will update this review once I receive them. Overall, my experience with Borderfree was lousy and I wouldn't recommend using their service.

I gotta say, I'm pretty disappointed with Borderfree. I had no clue who they were until Party City told me they were in charge of shipping my order. I placed my order on May 10th and got a message saying some of the stuff I ordered wouldn't be shipped right away. I was worried that the rest of my order wouldn't get to me in time for my event because it was taking so dang long. I tried calling them but was on hold for what felt like forever. I also sent them two emails but never got a response. Finally, I got a message saying the rest of my order would arrive on June 2nd. When it finally got here, it wasn't even what I ordered! And they charged me the right amount for the thing I actually wanted, even though they sent me something else. By the time I realized what happened, it was too late to order something else. I talked to Party City and they gave me a refund for the wrong thing, but I still had to pay for shipping. And let me tell you, their shipping fees are insane! Sometimes it cost more to ship something than the thing itself! Borderfree is an international warehouse that packs and sends orders for a bunch of different stores. But if you find out they're in charge of your order, I'd say just forget about it. Their customer service is the absolute worst.

So, I ordered some shoes from Nine West through Borderfree, and I was pretty excited to get them. But then I realized that they had two different versions of the same shoe, with different heel heights. I have a foot condition that means I can't wear high heels, so I asked for a cancellation on the same day. I know that in the EU, you're allowed to cancel within 14 days, and that's part of Borderfree's terms and conditions.

But when I contacted them, they just kept sending me to Nine West, who never bothered to respond. And when I insisted and referred to the terms and conditions, they said they would try to intercept the goods and have them sent back, and that I would get a complete refund. But then they said that couldn't happen, and that I could just refuse the delivery if I didn't want the shoes. But I still don't know if I'll get refunded, and it's expensive to send them back. And of course, all of this is happening so that the 14 days will expire.

Now the shoes have arrived and I need to collect them, but I'm still not sure if I'll get my money back. I'm getting pretty frustrated, and I'm thinking about going to the French Institut National de la Consommation or the US Bureau of Consumer Protection if I don't get a response within 24 hours. It's not just about my shoes anymore - companies that don't respect basic customer rights need to be called out and held accountable.

I gotta say, I'm pretty frustrated with Border Free. I had to use their service to buy some LL Bean gear from Canada, and it's been a real headache. I put in my order way back on January 29th, 2020, and it didn't even ship until January 5th, 2021. That's over a year of waiting! And now, on January 12th, all I can see on their package tracking website is that it's been shipped. No idea when it's gonna arrive or if it's even made it through customs yet.

I've been buying clothes from LL Bean for years without any issues, but ever since they started using Border Free for international orders, it's been a real pain. It can take up to a month to get my stuff, which is just ridiculous. And it's not just me - my roommate has had even worse luck. Her last LL Bean shipment only had one out of four items in the box, and when she checked the weight of the package, it was clear that something had been taken out by Border Free employees. Who knows when or where it happened, but it's pretty sketchy.

Luckily, LL Bean was quick to replace the missing items for free, but it's still a hassle. If you're thinking about buying from a company that uses Border Free for international orders, be warned - their tracking is basically non-existent, and you might not even know when your package is gonna show up. Honestly, if I could give them zero stars, I would.

I recently made an order from Ulta and was excited to receive my package here in Canada. However, my experience with Borderfree has been less than satisfactory. While I did receive an order confirmation from Borderfree, I did not receive a shipping confirmation. This left me feeling unsure about the status of my package. I reached out to Borderfree multiple times over the course of several days, but did not receive a response until much later. When I finally did receive a response, I was given a tracking number that indicated my package was being shipped to Illinois, which was not the delivery location I had specified.

I was initially concerned about this, but was later informed that there was a stopping point in Illinois before it would be shipped to Canada. I then reached out to Borderfree multiple times to inquire about tracking my package after it left Illinois, as I was worried about it being left outside in the extreme cold weather we are currently experiencing. Unfortunately, I only received automatic responses stating that my package was still in Illinois and would be shipped soon.

After waiting for two weeks for my package, I was finally informed that it had been lost. This was incredibly frustrating, especially since I had paid $71 Canadian dollars for my order. Ulta offered me an electronic gift card worth only $45, or the option to have my order reshipped. However, given my experience with Borderfree, I am hesitant to choose the latter option as I fear it will take another three weeks to arrive.

Overall, I am extremely disappointed with the customer service I received from Borderfree. They were uncommunicative and misleading, and it took me over two weeks of reaching out almost every day to finally be told that my package had been lost. I will not be ordering from Ulta again, nor will I be using Borderfree for any other website.

I recently had an experience with Borderfree (borderfree.com) that left me feeling frustrated and disappointed. I ordered two dresses from their website and was surprised to find that I never received a confirmation of purchase. However, I did notice that Borderfree had debited the money for the purchase from my Paypal account. I waited patiently for two weeks, but still no sign of my dresses. I decided to file a complaint with both Paypal and Borderfree.

Finally, after two weeks, I received two packages containing the dresses I had ordered. However, I no longer needed them and requested a return. Borderfree responded with a promise to send me more information about the return in a separate email within a few days. Unfortunately, I did not receive any further communication from them for about two weeks. I had to file more complaints before I finally received the return details.

I returned all the items in early December and waited for my refund. On the 25th of December, I received a partial refund on my Paypal account, but no reason was given why they only refunded the money for one dress. It's worth noting that I bought the clothes on November 2nd, and the problems kept going on. I have sent several complaints since the 1st of January, but Borderfree has not responded so far. Based on my experience, I assume that they will potentially answer after two to three weeks.

In an update, Borderfree responded that they cannot refund my money because I opened a dispute at Paypal (which is already closed since the 25th of December, and which Borderfree denies) and that they did not receive any return. The reasoning is false and does not even make sense!

Another update: Borderfree confirmed the return on the 18th of January but refuses to refund my money! They don't even respond to my emails anymore. This experience has left me feeling frustrated and disappointed with Borderfree's customer service. I would not recommend using their services.

So, I recently made an order with ULTA Canada, and boy was I in for a surprise! Turns out, my transaction was being handled by a third-party company called BORDERFREE. And let me tell you, it was a nightmare of an experience. I mean, I love ULTA, but why would they work with such a scummy company? It makes me want to take my business elsewhere.

I spent a pretty penny on my order, but to my dismay, I didn't receive any answers. They gave me a tracking number that didn't even work! And when I called customer service, the first time they told me that my package was sitting at customs and could possibly sit there for another 3 weeks. Mind you, it's been a month already! That sounds like total BS to me. The last time I called, they said my package was actually sitting in the borderfree warehouse, and they didn't know how long it was going to stay there. Really?!

I am so disappointed in ULTA. They're usually pretty good about keeping their customers happy, but in this case, their representatives seemed clueless. One even told me, "I don't really deal with calls from Canada." I mean, come on! They should be well-rounded in their business and give me better options.

The last call I made, I asked if they could offer me a store credit via email with the CAD to USD exchange rates applied, since I'll be travelling to the states in the next week. But they said they couldn't do that. So, I'm left with no other option but to wait and see if I'll get my money back.

Honestly, I will never order from ULTA as long as they are still working with this scam of a company "Borderfree." They have no sense of integrity. It's a shame, really. I hope ULTA takes note and makes some changes.

I am absolutely shocked at the level of service provided by Borderfree. It's almost as if they don't care about their customers at all and are only interested in making money. I have serious doubts about the authenticity of the positive reviews I have seen online, as my experience with Borderfree has been nothing short of a nightmare.

In May 2018, I attempted to order from the Opening Ceremony website, which uses Borderfree's services. I tried to pay with my debit card, but the payment was refused. I have no issues with my bank, so I tried again with my PayPal account. However, Borderfree blocked my payment, leaving it pending and causing my order to fail. After a week of no communication from Borderfree, I contacted Opening Ceremony's customer service, who informed me that my order had been cancelled because Borderfree had cancelled my payment. Despite sending numerous emails to Borderfree, I received no explanation for this and was simply told that my card had been fixed and I could place a new order. Unfortunately, by this point, the item I wanted was sold out.

In July 2018, I attempted to order from Opening Ceremony again. This time, I tried to pay with my debit card, but once again, it didn't work. I then tried to pay with my PayPal account, and once again, my payment was left pending. I contacted Opening Ceremony's customer service, who tried to contact Borderfree on my behalf, but received no response. I have been trying to get in touch with Borderfree ever since, but nobody has responded to my emails.

I cannot stress enough how terrible Borderfree's customer service is. They clearly do not care about their customers and are only interested in making money. I strongly advise against using their services and urge others to be extremely careful. It's clear that Borderfree is not a trustworthy company, and I hope that they are held accountable for their actions.

29 September 2022, I ordered two cashmere turtleneck sweaters from Macy’s. Since I am in Europe caring for family, the order was directed and paid to BorderFree who also lists itself as PitneyBows on my cc receipt. I paid shipping, customs, duties and VAT and received the goods in October. Unfortunately, I received men’s underwear in XL and a robe in 2xXL. I immediately informed the company and returned the goods via DHL as instructed. I confirmed that they received the package at he location they indicated. To date, 24 November despite 15 emails, several long distance phone calls and promises that my $309.00 would promptly be refunded, have seen nothing. My credit card company has indicated that despite my dispute and clear proof of incorrect order receipt, I am now responsible since my claim has been denied. No one is able to tell me why and I now must reopen my dispute and provide again all my proof that I received and returned an incorrect order and deserve my refund. Not pleasant under the best of circumstances but caring for an elderly, in hospice relative makes the experience with Macy’s et al extremely stresssful but too much money involved to simply, “let it go”. Word of advice, never use BorderFree for any purchases!

Case Subject: [EXT] Your request identification number is 4712205. ORDER NO: [protected]

Case Number: [protected]

Purchased on 18TH JUN 2022 - 5 trousers

I purchased clothes from Nautica and without asking my preference for shipment they handed over the shipment to Borderfree who in tirn handed it over to DHL. I RECEIVED ONLY ONE TROUSER. I have emailed NAUTICA they are not responding and BORERFREE is saying they are not RESPONSIBLE and they do not know anything!

DHL Kenya says they have checked their Kenyan and USA warehouses there is nothing left out.

Borderfree is the most irresponsible company one can ever use! Negligent people!

I think you have a security breach as I Received a charge on my credit card ending 0432 today for R4, 140.32 but haven't ordered anything. Someone is using my credit card details fraudulently.
I thought my card details with you were secure but clearly this is not the case.
I have cancelled my card and will never again buy anything via Borderfree if this is the level of your security.
Pse can I get an urgent response. Sam Hackner

It has been two weeks since ordering snd haven't got one update on my order.when you call you can't speak to anyone.they need to start taking responsibility instead of passing it on to everyone else.

I ordered a Jigsaw Puzzle Easel from Bits and Pieces Holiday Catalog, top of page 66, and it was sent by Borderfree--I don't know why. I was then charged TWICE the Can.$169 plus tax on my VISA card for a total of Can.$384.20. Bits and Pieces won't do anything about this--after a dozen emails. I want the excess refunded.

Catherine Gonzalez-Prado,
PO Box 44044 Barriefield RPO,
Kingston, Ontario, K7L 0B4

Email: [protected]@queensu.ca

Worst customer service I've ever experienced and theft.

They lost my order, promised me a refund, yet 1 month, and many many emails later, I'm still having to fight to get my refund of over £300.

They ignore almost every email and the ones they actually reply to, are the most unhelpful. Either sending a formatted response to which doesn't answer anything I've said or just resend the previous email.

Dear Sir / Madam,

We have ordered a dress on June 27, 2019. We have (according to proof of payment [protected] [protected] borderfree 2181) paid 112.41 euros for this. We have returned the dress. For this we have received (according to proof of payment TX331295811XT refund borderfree 2181) 75.10 euros! We do not understand why the difference of 37.31 euros is not refunded. We look forward to seeing the difference. Thank you for your cooperation.
Kind regards,

Gary Maikoe
Prattenburgseberg 36
3825 EM Amersfoort
The Netherlands
email:[protected]@hotmail.nl