The complaint has been investigated and
resolved to the customer's satisfactionResolved Bookit.com — billing issues
resolved to the customer's satisfaction
I am a former employee of bookit.com and I am so sorry to keep reading all of these complaints and how many people are still getting ripped off by this company. I use to work in their billing department. I was with them for apx. 9 months and found several system issues.
1st. reoccurring issue that I found several times in a week: You booked a package or hotel or just flight you took your trip 3-6 months ago and you see on your credit card statement that you are now being billed again for a trip you have already taken and paid for 3-6 months earlier. As an employee I was only allowed to relay messages from upper management to the consumers. Managements official response was to "tell consumers/guest to contact their banks". Management will take care of the rest. Well just imagine how "HAPPY" the consumer/guest was on the other end of the phone. NOT SO HAPPY
2nd reoccurring issue You booked your trip and your on their "payment plan" your 1st payment is just 100.00 your second and third payment should only be 250.00 each. So your total trip should cost you $600.00 right? Well guess what after your final payment is deducted and shortly after you have already left for your trip and in many cases on your trip you see that there is another charge on your card from Bookit.com for $300.00 exactly half of what your total trip cost was "the trip your now on and have already paid for in full". Again I was only the messenger. Expressed the consumers complaints to management and asked management for a response/solution to give to consumers or "guest" is what they liked to call you. Again I was told management would take care of the discrepancy and "have the guest contact their banks upon return from their trip".
3rd Issue this only happened on the holidays. The night before a federal holiday IE: 4th of July. Their systems would go and "randomly" charge guest who booked a trip with in the last 16 months and bill your credit cards for the entire trip again. This happened on 3 separate holidays.
On the 3rd holiday this 3rd issue had occurred I was out in the parking lot smoking in my car with my windows cracked and over heard a member of senior management talking on her phone stating "that it looks like we are not going to be able to keep this up more and more people are checking their credit card statements we are going to have to change the system to charge 100/10000." I understood exactly what she was talking about only because of a pissed off "guest" who called me every name in the ugly book and even threatened to come up to the building and kill us I took it upon my self to look at the last holiday this happened and advised management it appears as though the system is charging 1/100 prior guest. Just randomly charging them. There were no consistencies on who got charged or the amounts. Just the ratio's. I am not the brightest bulb but I am not stupid. After this incident and receiving the brunt end of the stick from upset consumers and than being brought in to "human resources" and told that I was using the systems to look at things that did not pertain to my job and trying to write me up for it. I decided to leave the company. My best advise to all who use 3 party travel sites is to use a prepaid visa or a card that offers fraud reimbursement. Print out your billing/receipt after you press the "bookit" button and keep this for your records for at least 2 years. They will try and trick you into thinking your trip was more expensive than what you paid the first time. I hope this information helps and was easy to understand good luck.
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