Booking.com review: Refund not received

From: Roland Sinaga

Date: Sun, Aug 20, 2023 at 3:35 PM

Subject: REFUND OF MY CANCELLATION NUMBER [protected] - Best Western Plus Toronto North York Hotel & Suites

To:

Hello Booking.com,

Cancellation of my reservation with Confirmation number: [protected] has been confirmed for free on May 12, 2023 -- see email below.

However, after more than 3 months, I have NOT yet received the refund.

REFUND amounting to IDR 34,589,198 as shown Credit Card statement of BCA (Bank Central Asia)

17-APR 18-APR RUMBO MADRID ES (EUR 2.090,44 X 16.546,37) IDR 34.589.198

Credit Card details:

Issuance Bank: BCA (Bank Central Asia)

Card number: [protected]

Name of card holder: ROLAND SINAGA

Valid thru: 12/23

Please settle the REFUND as soon as possible.

Thanks - Roland Sinaga

Cellphone: +[protected]

---------- Forwarded message ---------

From: Best Western Plus Toronto North York Hotel & Suites

Date: Fri, May 12, 2023 at 7:17 AM

Subject: Booking cancelled for Best Western Plus Toronto North York Hotel & Suites

To:

Booking.com

Confirmation number: [protected]

PIN code: 0093

Your booking has been successfully cancelled for free

Dear Roland Sinaga,

We can confirm that your reservation at Best Western Plus Toronto North York Hotel & Suites has been cancelled. You don’t need to take further action, but if you have any queries for the property, their contact details are: +[protected] . The property is responsible for payment and they’ll handle any refunds (if applicable) automatically.

Best Western Plus Toronto North York Hotel & Suites

50 Norfinch Drive, North York, Toronto, M3N 1X1, Canada CANCELLED

Phone: +[protected]

Email property

You booked for 2 adults

Check-in Thursday 15 June 2023

Check-out Thursday 29 June 2023

Booking number [protected]

PIN code 0093

Free cancellation CAD 0

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