Booking.com review: Not refunded reservation number: [protected]

Hello,

I canceled the reservation I made below on September 16, 2023, from booking.com on September 17, 2023.

Cancellation conditions included the right for Free Cancellation until July 8, 2024.

Than I cancelled this reservation,

The relevant Hotel debited 45,212.00 Turkish liras from my credit card for 3000 BGN (Bulgarian leva) on September 17, 2023, and the money was NOT refunded after the cancellation.

I request my money to be refunded immediately.

I can't send a message to the hotel from my account right now. The hotel does not appear in the messages section.

I have attached the following information:

Annex-1: I can not send message to the Hotel in messages section in my account. Also can not send message to Customer Servise (Its disabled)

Annex-2: Hotel reservation cancellation information

Annex 3: Credit card statement

Annex-4: Credit card Statement Transaction Detail 3000 BGN = 45212 TRL exchange rate: TRL/BGN = 15.07

Reservation Hotel Name: VILLA RILA BOROVETS MOUNTAIN

Reservation Confirmation Code: [protected]

Pin Code: 4868

Reservation Date: 23 JULY-02 AUGUST 2024

I'm waiting to hear from you... You can also call me on my mobile phone below.

Cemal Balkan

Mobile: +[protected]

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