Booking.com review: Flight

Dear Booking.com Customer Service Team,

I would like to express my concerns and request an explanation regarding my recent booking experience. I made a reservation for a round-trip flight from Manila to Butuan with the booking reference number 40-[protected], and i paid AUD$303.64 with my credit card. I did receive a confirmation email from Booking.com. However, on August 28th, i was refused to board on to the plane, Cebu Pacific Airline informed me that they had not received payment from Booking.com for the flight. Despite my attempts to communicate, no resolution was reached, and i had to purchase another ticket at a cost of PHP 9985.80.

This experience has been extremely frustrating, especially since it was my first time using Booking.com for flight reservations. I had been looking forward to a pleasant vacation, only to almost have my travel plans disrupted by this situation. Therefore, I kindly request Booking.com to provide me with a detailed explanation of what went wrong and where the error occurred. Why was i unable to board the flight when i had already received a confirmation email of the booking and my credit card had been charged?

I look forward to your prompt response and request a swift resolution to this matter, along with the necessary refund.

Sincerely,

Min W Li