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Booking.comdid not get a credit back from a confirmed email

1
D Aug 15, 2018

I received an email from booking.com on April 9th 2019 telling me that they have started processing a $190.68 CAD cash reward back from the hotel that i stayed at. it says it will take 2-30 days and that they will let me know when the procesing is finished. (see email below)
It is now 4 months later and I still have not heard back or get the refund despite writing then a couple of times.

From: Booking.com

Sent: Monday, April 09, 2018 3:18 PM

To: Ching, Denise

Subject: Confirmation number [protected]. We're processing your cash reward

Booking.com

Welcome back!

Just to let you know, we've started processing your CAD 190.68 cash reward. We'll confirm your stay with the property first and this normally takes 2 to 30 days.

We'll be as quick as we can and once we have finished processing, we'll send you another email on claiming your reward.

In the meantime, you can also check the reward status in your Booking.com account.

Now it's your turn to invite and earn! Simply share the link below or copy it to send to friends, and tell them how it works. Your friends book and stay just like you, and you'll get CAD 25 for each referred friend.

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