CB Travel Agencies and Tour Operators Booking.com Complaints #2-21

Booking.com review: Avoid if possible!!!

faridkhaliljr of GB

Oct 16, 2026 10:53 am UTC

Verified customer

Featured review

My experience has been disappointing due to the way my double-booking refund request has been handled.

I have been seeking a refund of £112.50 relating to a double-booking issue. Despite submitting a formal complaint and allowing an opportunity for the matter to be addressed, I have received no response, when I make phone calls, the customer care representatives say "please hold while I call the relevant team", like it's scripted, they put me on hold for at least 10 minutes then disconnect the call.

The lack of communication is particularly frustrating. I would expect a booking platform to acknowledge a formal complaint, investigate the circumstances and provide a clear explanation of how and when an outstanding refund will be resolved.

At the time of writing, the matter remains unresolved. I should not have to repeatedly chase a business for a response to a legitimate refund query.

Based on this experience, I am disappointed and I probably won't get my money back. I'd advise prospective customers to stay away from booking.com or retain their booking confirmations, payment records and all correspondence.

Good luck

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Booking.com Contacts

Booking.com phone numbers

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8%
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100%
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33%
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14%
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60%
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Mexico

More phone numbers

Booking.com emails

customer.service@booking.com

100%
Confidence score: 100%

p.downham@booking.com

Booking.com address

Herengracht 597, Amsterdam, 1017CE, Netherlands

Booking.com social media
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Oct 30, 2026
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