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We booked this accommodation casa Mia amalfi through booking.com.
The hitel showed air conditioning. We reached there in the middle of a heat wave and the AC was not working. We asked for a fan and they said they can’t provide one, the AC should provide ‘optimal cooling’. I messaged the property again telling them it’s not working and now we are sweating, my daughter has become sick. They said the AC was ‘Working’ in the morning. And I have to wait. I waited more and then messaged again for which they said they will send a technician. The technician came around 8 pm at night without any tools, and after checking said it’s not working, mah be theirs no gas or it’s broken. They couldn’t fix it. We leave the room telling the owner and asking for refund. He provides me an alternate accommodation that is not in Amalfi, it’s in Manori town and I don’t want to stay in Manori. I said no I don’t want this accommodation, we leave the accommodation with the family and book another hotel in the area. This whole time booking.con customer service was informed if the situation. We called them, we messaged them, they said they will try to help us. But until today? Nothing has been done. I have not been refunded, no one has apologized with a proper solution. No proper solution was given and customer service is making me go in circles. Where can I escalate this problem to someone who will actually listen and have the ability to help me with refund.
