SUBMIT A COMPLAINT / oyo townhouse 16 ilford hill 3-star hotel

United Kingdom

I will never book a hotel through booking again. Last time I booked a hotel was in Ilford, London, the hotel has canceled my booking when I arrive because someone has taken the room. The guy at the reception was so Racist. We were so tired when I and my mum arrived telling us to leave immediately from the hotel or he will be rude with us. I really will never ever book a hotel through booking. We were treated like thieves. Despite, I have booked through my credit card and when I receive an email that there is a problem in the credit, I have called them that I will pay by cash and they have told me that there's no problem and they confirm that by email. The worst experience ever !!!

Jun 13, 2019

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