SUBMIT A COMPLAINT

Booking.com / oyo townhouse 16 ilford hill 3-star hotel

United Kingdom

I will never book a hotel through booking again. Last time I booked a hotel was in Ilford, London, the hotel has canceled my booking when I arrive because someone has taken the room. The guy at the reception was so Racist. We were so tired when I and my mum arrived telling us to leave immediately from the hotel or he will be rude with us. I really will never ever book a hotel through booking. We were treated like thieves. Despite, I have booked through my credit card and when I receive an email that there is a problem in the credit, I have called them that I will pay by cash and they have told me that there's no problem and they confirm that by email. The worst experience ever !!!

Kj
Jun 13, 2019

Post your comment