Bob Evans
reviews and complaints

stopped for dinner at bobevans on maple ave. zanesville, ohio 03/04/2022 around 5:30 pm. was seated quickly and the server brought us menus and ask us what we wanted to drink. when we placed our order, it was 20 to 25 min. later when we got our order. my wife's order was western omelet w/ hollandaise sauce. the hollandaise sauce was missing. my order was farmers choice, eggs over easy, home fries, ham, sausage gravy and biscuits, I also ask for some table salt,which I know you no longer supply at the tables, but you have in carry-out plastic ware and butter and honey for the biscuits. there was no hollandaise sauce,no butter or salt and pepper. server said she would get them for us.10 to 15 min. later recieved the hollandaise and butter , no salt or pepper. the hollandaise sauce looked like melted butter and was told that it was the new sauce supplied from corp. It was not hollandaies sauce and had no taste. It was nasty. by the time I got to eat my sausage gravy , it was cold and so were the eggs . was told that the general manager would only allow 2 servers at dinner time and 2 servers cannot if the dinning room is busy. I don't belive we will be dinning at bob evans in zanesville, ohio in the future until there are some changes made!

I went to Bob Evans in Big Rapids Mi to get some food for my husband and myself, and it's a good thin we took it back to our hotel room or there would of been a seen, my husbands sole was cold and bad tasting, his mac and cheese was crusty and dry, mashed potato dry and crusty, I ordered turkey and dressing turkey was rubbery, stuffing was dry also and crusty, everything was just bad, will never come back again, expecting to eat something and we are still hungry, I would like my money back. $21.92

Peggy Wardell

[protected]@yahoo.com

I recently purchased a box of your Bob Evans Sausage and Egg Cheese Croisant Sandwiches. I was shocked at the size of the sausage pattie. It is literally 1/2 the size of the other brands that I have been purchasing and your product is substantially more expensive. I'm sorry I spent the money and got what I got, or should I say didn't get what I expected.

I purchased a Family Size Bob Evans Mac and Cheese last week. Expiration date of 2/8/2022. I put it in the Microwave for 4 minutes per instructions. I remove the plastic and stirred the mac and cheese. It looked milky and 2 pieces of the macaroni had a green color to it. Very gross! Almost like green mold. I enjoy the mac and cheese and also the variety of your mash potatoes. I always enjoy going to your restaurants. Very good food and very courteous servers. Being partially cooked, I wasn't taking it back to the store.

I can text the pictures I took of it. Can't seem to transfer the pictures to my computer in order to email.

You make a quality product. I know every once in a while mistakes happen. Could have even been a part of another product. I just know I wasn't taking a chance eating it.

Myself and two co-workers went to our local Bob Evans for lunch. We arrived at 12:10 PM on 02/16/2022 and at 12: 45 we still had not been served our meals. We only get 1 hour for lunch so I ask our waitress what the hold up was. And she told me pointing to our food sitting under the heat lamps that she would bring right out to us. I told her we had to get back to work and to please pack it up to go. When we got back to the office we unpacked our lunches to try and eat in between our patient's and we had no forks or spoons to eat with, no salad dressing and of coarse it was cold. Each of our bills was over $12.00 and we feel as if we just through our money in the trash because that is where the food had to go. I am not a complainer however the past several visits I have made to the Portsmouth, Ohio Bob Evans have not been good experiences.

We thought we had purchased BE Sour Cream and Chives mashed potatoes. Didn’t notice the difference until we pulled backed the plastic cover after the first stage of heating, only to discover it was macaroni and cheese. We enjoyed the macaroni but thought you should know there was a mix-up. We are attaching two photos, one showing a Best by Date with code and the bar code on the package in case you want to track down the facility where the mistake was made.

Ordered bacon as pictured.

Was served bacon that looked nothing like the picture.

See photos below

Placed an order at Bob Evans online for delivery, our food never arrived. Called the location (Tuttle Crossing in Columbus Ohio) and was told that it had been picked up by Doordash and that no information was available regarding when or who from Doordash picked up the order. No reference number was provided. The Bob Evans order number meant nothing to Doordash so we were unable to track the order to find out to whom it was delivered. The manager at this location was very rude and expressed no desire to help other than to say that once the order is picked up its out of their hands. This seems like a fatally flawed way of keeping track of deliveries and ensuring customer satisfaction.
Doordash did not place the order, so the order is not complete until the food has been delivered to its final destination and Bob Evans is responsible for the actions of those they choose to subcontract for delivery up to the point at which the delivery is complete.
Simultaneous complaints will be filed with the BBB and the Ohio Attorney General Consumer Protection Section.

my sister -in law is 75 yrs old we all came out the door tripped on the 1 inch lip by the front door we told the manger she said she will take pictures and send it to the company my sister in law lives in wisconsin now there is a infection in her knees the one in chesterton in thank u

One of my favorite things to do is get breakfast at Bob Evan, however I have been very disappointed in my last few visits. I have always loved being able to get a order of grits to accompany my breakfast order but starting this past summer was told due to the shortages in the supply chain that grits were not available at that time. This morning on my visit to our local restaurant in Ohio I was very let down to find out that grits and waffles have now been removed from the menu. I can get eggs and toast at several restaurants in our area, what set your establishment apart was being able to get something they don't have that I love for breakfast. When you eliminated the fried mush I was upset but at least I was still able to get grits but now I feel like the menu no longer represents the Bob Evans I grew up with and loved and always looked forward to eating at.

I had been at my neighborhood Bob Evans on Friday Jan 7, 2022 when I walked to the rest room before leaving. The floor outside the restrooms was wet and I fell. Someone had mopped the floor and there was NO wet floor sign to caution people. NOT ONE EMPLOYEE CAME TO HELP ME, SEE IF I WAS HURT OR NEEDED MEDICAL ATTENTION! The employees KNEW something happened because a customer and and her daughter had entered the restaurant and asked me if i was ok. Upon entering the restroom, there was a woman at the sink wearing a name tag. I asked her if she was a Manager, she answered yes. I told her the floor was wet and that I had fallen and that there was no Wet Floor Sign. She replied that "there should be a sign by the door" I told her there was no sign outside the restroom doors where the floor had been mopped and was wet. She left the restroom, not another word was said to me. No concern whatsoever. I called the corporate number and left a message that afternoon asking for a call back. No reply. With all the OSHA training that is required/recommended, I would think a Manager would set the example for the employees to follow. I am soon to be 60 y/o and luckily didn't break any bones But, I shudder to think if the elderly ladies that were sitting across the isle from me had been the one to fall the outcome could have been drastically life changing.

At christmas I purchased a family sized macaroni and cheese containers. Both had green mold growing in them. I was disappointed but hoped it was a 1 time fluke.

Tonight I bought 2 family sized original mashed potatoes containers and BOTH had black mold spots on them while one was hslf orange on one side. Gross. Ill have to stop buying bob evas

3 times my orders have been delivered from the romulus michigan restaurant missing parts of my order. Also definitely not tasting like normal high standards...really gone down hill. And I'm actually asked to go out to the store and pick up missing items. Umm hello I'm sitting here try to eat and feed my family now. My weekly tradition will go else where

Is to whom it may concern, II am writing this to Em is to inform you of one of the worst experiences I've ever had at a restaurant . On Friday Christmas Eve I Eve I called your Canton location on Lesh Road, To place an order to be picked up at 4 o'clock in the afternoon. I arrived at 4 o'clock to pick up my order and after waiting in line for 15 to 20 minutes, I was told that my order was lost and they couldn't find it. I proceeded to explain what I ordered a family meal for 4 with 2 sides. They still couldn't find my order. The cashier said I said I will get you a manager. So I stood and waited while she took care of 2 more customers, And finally spoke up to her and ask her are you getting me a manager or not? She then proceeded to get a manager. He asked me what my order was and I explained to Hi explained to him and he said we will put it right in for you ahead of ahead of the other people. After waiting about 15 more minutes, The cashier brought a bag with my food and it's stating that They were out of rolls. I ask her how long till you will have rolls and was told 4 minutes. I waited sehe's awaited several more minutes saw the rules come out and still no one took it upon themselves to take care of my order. Finally she said OK we have your rolls here's your order. I took my order home and we opened it and my wife had to put the food in the microwave because it was cold. Also I ordered the turkey dinner and there was no cranberry cocktail with his cocktail with it. So in a nutshell I spent $35 for a meal that was cold and I had to wait another extra hour to get. Very rude service not happy with that restaurant anymore. I feel as though the least you can do as refund my money as it was a horrible experience and meal. I can be reached at [protected] or or my address is 7743 Ravenna Avenue Louisville, OH 44641.Thank you, Steve Aufrance