BMO Harris Bank review: refusal to accept direct express transactions

The first time I tried to use the directexpress card, they said their machine wasn't working, I had to go to another bank to withdraw cash, then come back to make my deposit. This last time, they refused, saying they didn't do withdrawals inside. I could either go outside to the atm, then come back inside to get the denominations I needed, or go to another bank, then I would have to return to make my deposit.