Blizzard Entertainment
reviews and complaints

Seven months ago my overwatch account was suddenly banned and I was very confused and upset about this. I did not do anything to sabotage the game, nor did I use any plugins. So I filed a complaint with Blizzard's customer service, hoping that they would re-verify my account and tell me exactly why they blocked my account. But after all this time, my claim and the effort and money I spent on this account was not taken seriously.

I strongly suspect that Blizzard's customer service replies are done by bots, as they are all the same and and completely ignore my requests. I think it is very unreasonable for Blizzard to deprive me of my usage rights without providing a manual investigation of my account and giving strong evidence, I, as a player and as a consumer, hope that Blizzard can really seriously verify my situation and make a proper handling of the situation, and not to wrong a regular customer.

My BLIZZARD account is huijiu#2605

E-mail is [protected]@qq.com

I'm contacting you because the epic premade community is getting out of control, nearly every game has a premade on either side. PVP pretty much sucks now, do you plan to address this problem? i'm not alone in my anger and frustration about this. PVP is one of the main reasons I play WOW.. if this is how it will be I dont see a reason to continue to pay for a subscription. I'm contacting you here, because you've made it close to impossible to reach someone

at 12pm Friday 4th August I received an email which explained that my Blizzard account had been banned. Apparently permanently.

The reason given was a vague one, being something related to abuse of in game mechanics.

At this stage I was under the impression I was either a system error, or due to a common issue in relation to nefarious in game reporting by organized groups which gives rise to an automated ban, and which are (as I now read online) usually quickly reversed).

There was some confusion on me end because my computer was turned off at home, I was at work and no one was at home until 3 hours after the ban was applied, I thought that it must be a delay from the night previous at 9:30pm which was when I was last online.

Blizzard has failed to inform me when the asserted offense took place.

I explained my position to Blizzard, that it is not possible the infringement came from my computer (if indeed the ban occurred when the asserted infringement took place, as opposed the night before) - in which case i have been hacked.

To support my position, I have cctv recordings of me leaving work at 3pm, timesheets form work, and internet service providers records showing no one from my home was actively connected to the internet, let alone to a gaming server.

I also preemptively addressed the alternative scenario which is: 1 - I was banned due to mass reporting from the night before.. or 2- i was automatically flagged in error by the Blizzard cheating protections.

To address the alternative scenario i noted that the entire nights play was very likely recorded on the twitch platform, and that in game records will show that no exploitation software was used. To substantiate this further, i asked Blizzard to actively check the number of infractions/events which are being classed as infractions, my thought process being that if an exploit had occurred x 1, then this is presumably explained by chance. It would be highly unlikely to accidentally perform an exploit due to statistical reasons. i invited Blizzard to check its logs in this regard.

Blizzard has responded to my tickets. First, i received 2 additional emails setting out different reasons for my ban. The first reason is for abuse of in game mechanics. The second email set out that the reason for my automatic ban was that i had been reported by fellow gamers.

Further, the penalty itself appears to have changed, from being a permanent ban to a 6 month suspension.

I informed Blizzard that this was likely an orchestrated effort to abuse the in-game reporting system and advised Blizzard to check my chat logs as i had engaged in some back and forth communications the night prior with some unfriendly people.

Blizzard responded.

Firstly, Blizzard has refused to tell me if the asserted offence happened the night before, or during the day on Friday when my PC was turned off and i was at work.

Next, i was informed that the issue had been investigated and it was shown that an exploit had been used, and that it had been used from my location. This is not possible. Blizzard has failed to comment on any of the points i set out in my defense: my CCTv evidenced, my ISP records showing i was not online, my work time sheets, the in-game logs showing i was not exploiting, the recordings of the games played on the Twitch platform- any of which would be exculpatory in nature.

When i raised that i was unhappy with what appeared to be little to no investigation, i also raised the fact that the penalty for any such offense was also disproportionate, noting that my account had not received any sort of similar infraction notice for over 10 years- yes i have played the game daily for approximately 13 years !.

Further, i raised a ticker with Blizzard regarding quality of the investigation by the GM (Games Master), however my ticket about this was cancelled by the same GM i raised the quality issue about.

I am now banned for 6 months, with no investigation having taken place. I recently purchased 3 months of game time 1 week before the ban, and if i wish to continue to play, i must pay for another copy of the game and buy game time. This seems a clear abuse of terms and a money grabbing scheme.

Bought the diablo 4 ultimate edition with the extra perks and battle pass. Signed up on battle.net and linked with my diablo immortal account. None of the diablo4 ultimate edition items were never given to me. Contact customer support and was given the run around and finally told to delete my battle.net account and then resign up. Did that but now it wont let me sign up for a year as I just deleted my account like customer support told me to do. I cant contact customer support as you need a battle.net account to contact customer support. So now not only do I not have the ultimate edition content, I cant even play the game, so they took my 108$ for the game and now I cant even play it. Blizzard is engaged in a scam inteding on defrauding ppl of there hard earned money avoid this game and this publisjer at all costs unless you want to be violently raped by them

Hi, I received Transaction for $1 and $79.99. Which i haven't made. Adding to it, I don't about this company. Please help me with the resolution.

Got messages immediately one after other.

Details:

Received message: USD 1 spent on Kotak Bank Card ××7378 on 20-JUN-2023 at Blizzard Entertainment. @ [22:35]

Received message: USD 79.99 spent on Kotak Bank Card ××7378 on 20-JUN-2023 at Blizzard Entertainment. @ [22:35]

I now have 4 charges of $108.34 on my credit card along with 3 reversals. I do not have a gaming system and do not have children at home. I did not authorize them to make charges or reversals on my credit card. I reached out to them and have not received a response. I do not want to go through hassle of changing cards unless I have to as it is a huge hassle. I see that there have been multiple complaints against this company. Why can’t this be stopped?

i have been bugged by the weekly reset or just a slip in the coding. i opened tickets and even cancelled my sub and they refuse to answer the ticket. its been 4 days now. my issue is time sensitive and there is only a short period to answer. this is the worst company to deal with. even ea and eso reacts within an hour although they tell you to expect 24. why can they do it and not this company

there is no customer service in under a week time of submitting a ticket. you don't get a person you get an automatic generated response. their game has so many bugs and issue that they refuse to answer or address. i cant can my subscription not to mention missing items and vaults...the date of the incident was on Tuesday June 6th. since then as far as my subscription goes they took care of removing my card with in hours but my original complaint has still not been addressed or even acknowledged .Since my complaint to the company my card has been removed there is no renewal and the option to continue will be based on the original complaints outcome which involved a mistake on their part as i did not receive items in my game as per what i was entitled. which in turn is not only a waste of my money not getting the full features of the game but also the money i paid for the subscription. I would like my issues addressed in a timely manner 3 days to 15 days is not timely i consider this a switch and bait if not straight up fraud. and no you cannot get in contact with customer service they do not exist

I discovered that my account had been hacked when I tried to log into it recently.  Someone had changed my email address and password and had been inappropriately playing using my details which resulted in my account being banned.  I contacted Customer Support who helped me to recover my account by asking me security questions and for proof of purchase of various items that I was able to provide.  I reset my email address and password however I was told that the ban could not be lifted.

 

I have spent a considerable amount of money and time playing this game and there is no way that I would risk playing inappropriately when I know that a permanent ban would result in all that time, effort and money being wasted.  I feel it is grossly unfair that I am being punished for actions of another person when there is proof that my account had been hacked and I would respectfully ask that the ban be reversed.

I play overwatch every day and I'm relatively new so I'm not always great. The chat is so bad that today I got into it with someone because I was just asking a question and it escalated after they started trashing on me. Eventually it turned into us verbally abusing each other and then a teammate telling me to kill myself. That is totally unacceptable and it is messed up someone would do that. I want to keep playing your game, but this stuff makes it difficult.

I try already for 2 months to get in contact with Blizzard to get my account recovered from 2015. First, I couldn't find my disc with the key code. Now I found it and tried over and over again to get back into contact with Blizzard through their website and by reacting on the e-mail that I got months ago, but still without luck or reply. It is unacceptable that I am already working on this since end of December and still can not get in contact with them. It really makes my blood boil

I recently came across a passionate topic of Arthas Menethil on Blizzards forums. Ive never posted there before and decided to join the discussion for the first time posting my personal take on the characters decision through constructive criticism of THAT character. Ive also added a humorous dialog to my post so that the people can lighten up in conversation and have some fun.

Next thing I know I was banned for violating Forums rules.

When I contested suspension I was told that the reason behind it was because I posted on a thread that was over 30 days old. Are you insane?

Do I even need to explain how juvenile that is? I don't look at date of forum posts I simply find them online and if you don't want people posting then block comment section or delete the tread all together. This is one of many reasons people are leaving WoW. You people are headed down a dark path much like Arthas menethil.

Moreover the agent who replied to me suggested that its unecessary for me to post humorous content?... take a look:

"So in this case, this whole situation is due to your original post in that thread breaking the rules of necroing threads that have long since been inactive. While the extra posts making jokes about that were unneeded, you do need to make sure if you want to talk about a particular topic, that is has been active in the last 30 days, or it can lead to silences like this."

R.I. P Blizzard

I have been playing Overwatch since it came out, and it was legitimately therapeutic. Overwatch 1 was a great way to make friends and play a fairly balanced, team based game. Now, with OW2, it has become a cash grab that takes advantage of young gamers with access their parents credit cards. They advertise their new skins with events, thus enticing young gamers to buy their skins. I believe these events are actually targeted towards those kids, creating an unsound and irresponsible gaming environment. It's a very uncouth and disrespectful way to make a game. Pathetic, is the word that actually comes to mind. Not only that, the frustration of the monetization is draining on the players, making an even more toxic environment. I know nothing is going to come from my submitting this, but I just want whoever reads this to know that you're not working for a good company anymore. You're working for a company that is a shell of what they used to be, and you could do better.

- Kiatro

I'm an American currently living in China. I play wow on both the Chinese server and the American server. In the past I have been able to purchase expansions from the Chinese server and have the files be recognized by the American account.

However, with Dragonflight my purchase of the expansion on the Chinese server is not being recognized on the American bnet account. I have sent a ticket to the company to address this problem and have been told this will take initially 24 hours, but then has turned into over 25 days to get a reply. This means that not only do I have to wait to get this problem handled but the paid game time I have is wasting away because I can't do anything until this gets fixed.

I have screen shots of my purchase, and other information to support my purchase.

Aside from the obvious wokeness of the dragonkin stolen from DnD lore almost verbatim, the uncommon class that is misunderstood and disenfranchised etc etc. The new talent tree is great, love it!

Unfortunately, it's like death knights all over again that ruin the regular player's experience. ZERO work and handed a level 58, flood the dungeons with insta que squish tanks and clumsy puppy dps that make it absolutely miserable for everyone else.

Perhaps a "Dungeon of trials" a quest chain a player has to follow before queing. Item level matters not if you don't know a flash heal from a blood boil ground mechanic.

That's what made Azeroth a different game. It was challenging. Why should I have to play a game frozen in time, and retail is pop culture woke pandering easy mode? Bring back tongue in cheek wow, we miss you.

So, i got my World of Warcraft (WoW) suspended for using a third-party program, the problem is that said program that blizzard detected had nothing to do with WoW and didn't automate anything in WoW.

I was using a program ("CoreKeeperAutoFish_0-0-4.exe") to automate fishing in the game "Core Keeper" (A single player game) running on "STEAM" platform.

At the same time i was logged in on World of Warcraft, just idling in Deepholm waiting for the rare spawn Aeonaxx, to get the mount Phosphorescent Stone Drake, completely still, and at the end of the day i got my account suspended for using third party programs.

I opened several tickets asking to review the logs of the game to check that i never did anything in this game that I've played for 14 years to get me suspended, but just by searching a little online, i can see hundreds of people complaining about false positives for third party programs, even macro keyboards are detected and penalties ensued without ever using any macro to automate WoW...i also asked for the refund the expansion, which was granted (Automated) and the refund of my 6 month subscription which was not.

All my appeals were denied, and i only got an answer, an automated one, after 2 weeks, saying the decision is final (answer at the bottom), just a generic answer for a 14 year client shows a level of laziness and disrespect towards the costumer that i can't even comprehend how it is possible for a company this big.

I also checked their terms in "Blizzard® End User License Agreement" and "Blizzard's In-Game Code of Conduct", to check if it was i that was in the wrong for using a "bot" for another game while also having WoW open, but that is not the case, as it is only an ofense if said "bot" grants an unfair advantage in WoW, which i didn't, because it did absolutely nothing in WoW.

"Blizzard® End User License Agreement"

"vi. Your use of the Platform to interact with Blizzard and other players is governed by Blizzard’s Code(s) of Conduct (the “Codes of Conduct”) and in-game policies (the “In-game Policies”). The Codes of Conduct and In-Game Policies are not meant to be exhaustive. The Codes of Conduct and In-Game Policies are incorporated into this Agreement by this reference, and are available on Blizzard’s Customer Support database, located here. Please note that violation of any of Blizzard’s Codes of Conduct (including with regard to Your use of Blizzard’s Websites and Forums) may result in penalties against your Battle.net Account, including suspension and/or termination of Game licenses."

"Blizzard's In-Game Code of Conduct"

"Cheating

You are responsible for how you and your account are represented in the game world. Cheating in any fashion will result in immediate action. Using third-party programs to automate any facet of the game, exploiting bugs, or engaging in any activity that grants an unfair advantage is considered cheating.

Exploiting other players is an equally serious offense. Scamming, account sharing, win-trading, and anything else that may degrade the gaming experience for other players will receive harsh penalties."

I've missed all of the pre-expansion because of this and if i don't get this sorted I'll miss the start of the expansion and 5 months after as the suspension is only lifted in may.

If i didn't have my friends playing I'd just drop this and go play other games, but with this action on the part of blizzard i probably won't be playing anymore if it isn't reverted, it's sad what a company used to be and what it is now.

Appeals answer:

"Hi there Pedro I'm Specialist GM Voutyri, and I'll be handling your help request today with the utmost of care, and I'd like to thank you for your patience and understanding so far

I've been reading your ticket about the suspension of your WoW account. I can understand you're upset by this and feel that it's incorrect

However after reviewing the action I can see that it was correct and we won't overturn the suspension. Also as your account is not in good standing it is not possible to refund you your subscription purchase, due to the length of the suspension we have cancelled the renewal so you will not be charged again for the subscription

This is our final word on this matter, and we will not discuss it further as we consider the matter closed

Take care"

I had played my tank placements in overwatch two I have played overwatch since 2019 and I have gotten ranked in bronze 3 I did a very good job as a tank helped my damage get kills and took most of my damage for my team I am doing well with tank but low and behold I get bronze 3 why? Why did I get bronze 3? I did my job as a tank and got bronze 3 fix it please