Kinguin
Reviews and Complaints

Have bought many a game from Kinguin, even one i already owned (silly me) and they refunded me straight away after verifying i hadn't redeemed.
Then i bought a game after with the refund money via the nvidia deal thingo for the gtx1080ti but it was invalid as it had expired (the date ended apparently didn't know that type of deal existed but pretty sad that they have end dates)
But i put in a ticket, and it was resolved within 24 hours as they contacted the seller and got my refund for me.
10/10 one of the best digital marketplaces for video games whether it be Xbox, Ps4 or PC.

I have used Kinguin.net for a while now to sell extra game keys that I come across in bundles and sales online. It's a fantastic place to place those keys for games that you already have but got in a too-good-to-pass-up bundle or sale. I have never had an issue with selling a game or buying a key. Every key has worked, every transaction has been logged, and every interaction with customer service has been professional and productive. Their prices fluctuate, but are fair and usually cheap. I have not tried any other website, but I'd be hard-pressed to leave Kinguin.net because of the resounding success I have had.

Legitimately, that is what Microsofts customer service should have been. I lost my Windows license after a dead motherboard - called Microsoft and got told there was nothing they could do and I would have to go back to the seller of the PC (yeah, they closed).

Bought from Kinguin as they were the cheapest - got a dead key (seriously, buy the protection), was immediately given another one, which also didnt work so the guy messaged the microsoft live chat FOR ME and got my activation key.

The whole time he and I were telling jokes and comparing two very different parts of the world.

They have a customer for life.

I was worried when I activated a product key on my computer that it was a scam, because Windows said it was an invalid key and was activated too many times. So I immediately contacted the Kinguin Chat to see if they would be able to resolve my problem. I got a hold of Pat. Pat was able to walk me through a whole process of tests and installations and uninstalls etc. Well, long story short he was able to get the product key activated for me. It was almost unreal how quick it happened. Also, to mention, the fact that he/she was able to respond to each statement so quickly and with an actual human response was super helpful.

Obviously since they sell cheap Windows 10 keys there may be some doubt as I had too, and my key initially seemed to be false. I figured I would at least contact the Kinguin live chat to see what they would say, and what happened over the course of an hour or so was some of the best customer support I've ever seen. I got the same agent twice, Bastian, and not only did he guide me in the right direction and eventually got the key to work, he even did the activation through Microsoft support himself. To go "third party" and help me to that extent was such a relief and I couldn't be more thankful. I'd never heard of Kinguin before but this experience has made me a customer for sure.

I was a bit afraid to order at kinguin.net after reading bad reviews here but I had no choice than trying it out due to my need (steam limitation of paypal for me).

It was my first order experience and I fall into on-hold due to security reasons. And, it was true as it supposed to be. However, I posted a ticket and went to live chat too. It was handled by Tolly (on ticket), then Rafael on chat, transferred to Dominik who helped me throughout the issue. I had to verify my identity but it was fine to me. Overall, I found the team very helpful and specially thanks to Dominik the way I was treated and resolved:)

Highly recommended site if you are legitimate and real person (no fraud).

I was pre-ordering a game and added 50 euro to my balance on Kinguin. That went easy and fast and i pressed on The Division 2 and put it in the basket! Very easy and fast too. Then i added a coupon i found on the internet and it worked. I placed my order but i got a weird message that i needed to pay with Kinguin Crowns or something and i contacted the support and they explained to me that it's only for certain payments and that i should cancel my order in the email i got. So i did that and i instantly got my balance back! Great stuff right? But the best part comes now! The very friendly support person gave me a coupon code for a regular transaction! And it worked. Very nice and fast support, i will stay here for a while and so should you :)

I stumbled across Kinguin about a year ago looking for some cheaper alternatives to Steam. I've placed maybe 5 orders for a total of maybe about $40. I've also looked into selling a few keys myself on there. The prices you get are great when you compare them to full retail. Also, even though I don't spend much there, the two times I've used their chat feature they've been amazingly friendly and treated me like I've been the guy paying to keep the lights on. I've only ever had one issue with a key that was already used, and even though I didn't opt for the buyer protection they went ahead and took care of coordinating everything to make it right. It was only a $1.39 game, but again, they treated me like my issue was the most important they had to do. I've used a few similar sites, but after my last experience with Kinguin, I won't be going anywhere else again.

UPDATE 23/3/2018
***
I've been buying games, gift cards, software keys basically everything from this website constantly for more than a year now and I can't be more satisfied than this! The prices are very cheap and the support agents are extremely friendly, if I was able to rate it again I would give it another 5 starts for sure! Keep up the amazing service Kinguin! Please don't go the way G2A went and ruin this beautiful service!
***
I bought many games from Kinguin, and they all got delivered instantly without a delay and without a single problem during checking out!
Awesome service I'd definitely give it more than 5 star if I could.

Note: Just had an issue with an order and it got solved instantly with the LiveChat even without their "Kinguin Buyer Protection", the support agent was extremely friendly I only talked to him for 10 minutes and it felt like he was my friend for a life-time! This was the best support I had my entire life!

Watch out! They scam you out of your money! I bought what I though to be a steam key that was an account instead of an activation key. I had no idea how to use this key and requested a refund. Now they claim that I changed the accounts password?!?!. I didn't even use the account! So, I escalated it to the Kinguin service&support department. Got the following reply:

"Dear Customer,

Thank you for your patience.

We have received confirmation from the seller that account credentials have been changed, as such, if you wish to be refunded, please set them back to default ones.

Otherwise, we will be forced to reject this case.

We look forward to your cooperation and hearing back from you.

Kind regards,

Alex"

Addition:

They closed the ticked. I cannot respond to them anymore.

Conclusion:

They sell you an account that you thought was an activation key. After complaining and requesting a refund, the seller quickly changes the account password. After doing this they claim that I somehow changed the password. Of which no proof is given.

A very smart and nasty scam of which there is absolutely no defense whatsoever. Other then NEVER doing buziness with thwm ever again.

I've been using Kinguin to sell games since 2014, but lately I've noticed some changes that have me concerned. In 2018, they started making us wait two months for payouts instead of the usual one month. And even when you do click on payout, they still make you wait weeks, sometimes even months, before you get your money. This is a big problem for me, because I rely on this income to pay my bills.

It seems like Kinguin might be having some financial problems, which is why they're holding onto our money for so long. This is really frustrating, because it feels like they're stealing from us sellers. They're using our money for their own shady business practices and investments, without our consent. I think this is illegal, and I'm not happy about it.

Overall, I would say that Kinguin is a bad site with bad service. Their business practices are shady, and their customer service is very disappointing. They even turn off LiveChat when they feel like it, which is really frustrating when you need help. As a seller myself, I don't recommend anyone to buy anything on Kinguin. It's just not worth the risk.

So, you're looking to buy a Windows key, huh? Well, let me tell you about Kinguin. Now, I ain't no tech expert or nothin', but I've used Kinguin a few times and I gotta say, it's a bit sketchy.

See, Kinguin is sellin' keys that have already been used by other folks. They tell you to activate the key by phone, which lets you say that you've reinstalled your hardware and want to use the same key again. Now, Microsoft can't really do nothin' about that, but it does go against their terms and services.

So, you might end up with a key that's been used by 10 or more other people. But, hey, it's still the cheapest way to activate a valid Windows, if you don't care about the legal stuff.

Now, here's a funny story for ya. I claimed a refund 'cause I thought it was illegal for them to sell me an already used key. And you know what they did? They offered to resell me the same key so I could get my refund. Crazy, right?

Anyway, if you're lookin' for a cheap way to activate Windows and you don't mind takin' a bit of a risk, Kinguin might be the way to go. But, if you're worried about the legal stuff, you might wanna look elsewhere.

So, I had this experience with Kinguin and it wasn't great. I bought a season pass and when I tried to use the code, it didn't work. I contacted their customer support and they said they could give me a refund if I sent them screenshots of the code not working. I did that, but they kept saying it worked when it clearly didn't. I've bought from them before and I know what works and what doesn't.

To make matters worse, they threatened me in their emails and were really unhelpful. They even said they would cancel my PayPal case with their "legal department." It was really frustrating because I had proof that the code didn't work, but they still wouldn't give me a refund. It's like they didn't care about their customers at all.

So, if you're thinking about buying from Kinguin, be careful. They might sell you fake or used codes and then refuse to give you a refund. The only way to get your money back might be to charge back with your bank. It's a shame because I've had good experiences with them before, but this one really soured my opinion of the company.

So, I bought a key from Kinguin and tried to activate it on Steam, but it said it was already activated. I was pretty bummed out, but I contacted support and they tried to help me out. However, it wasn't good enough from a customer's point of view. When a key doesn't work, they make you take three different screenshots and send them before they'll contact the merchant to get another key sent to you. It took three tries, but finally, I got a working key.

On the second try, I asked for a refund from Kinguin, but they said they needed to talk to the merchant about it. I know some people have had good experiences with this site, but unfortunately, this was my first time using it and I had to deal with this. I'm going to remove my account soon because my trust in them is gone. I didn't expect to be treated like this. It's a shame because the concept of the website is great.

I recently stumbled upon Kinguin.net and was intrigued by their offer of "Multi-Device license-keys" for a seemingly affordable price. However, my experience with the website was far from satisfactory.

Despite the promise of being able to use the license on multiple devices, I soon discovered that this was not the case. In reality, I was only able to use the license on one device due to various reasons such as the key being a "cheapo key" for a single device or a shared key that had already been used and was being sold as new.

This kind of behavior is reminiscent of a mafia-like operation and is nothing short of cheating. The customer is then expected to provide proof of the scam with screenshots, which is nearly impossible since the user cannot access the account settings page for various reasons, including not having access to the account because they only hold the "secondary kay" for registering a specific number of units.

It is a highly organized crime that is shameful and cowardly. It is appalling that these individuals are trying to make money through such low-life activities. It is a disgraceful act that should be condemned by all.

So, I went to Kinguin to buy a game key, and I told them I was from the USA. But when I got the key, it had a code for Australia! I couldn't use it, so I contacted Kinguin. They told me to talk to the seller, HungerGames. But HungerGames didn't speak English very well, and they said it was my fault for buying a bad key. I was really frustrated, so I went back to Kinguin. They said they would put the key up for sale again, and if someone bought it, I could get a refund. I didn't really want to do that, but I didn't have a choice.

Now, it's been over a week, and I just got an email saying they finally put the key up for sale again. I have to be patient and wait for someone to buy it so I can get my money back. It's really frustrating, and I feel like I got scammed. I wish they had just given me a refund right away instead of making me wait so long.

Overall, I'm not very happy with my experience with Kinguin. They didn't give me what I paid for, and it took a long time to get any kind of resolution. I don't think I'll be using their website again.

I had a really bad experience with Kinguin.net. I sold my Star Wars Battlefront II Origin CD Key for 13.99 on January 15, 2019. The buyer downloaded and installed the game, but then filed a complaint because the game contained Spanish-Mexican instead of Spanish Spanish. I didn't know that was a problem, but apparently it was.

To my surprise, Kinguin decided to keep all my money and my 13.99. They didn't even try to help me resolve the issue with the buyer. Instead, they sent me a message offering me a measly -5% discount on my next purchase. That's not even close to fair compensation for what happened.

I'm really disappointed with Kinguin's practice. They should have done more to help me out. I don't recommend selling or buying anything on their website. It's just not worth the risk.

I gotta say, I wouldn't recommend Kinguin. I had a pretty bad experience with them. I bought a code for Guild Wars 2, but when I tried to use it, it didn't work. I reached out to Kinguin for help, but they just sided with the seller and wouldn't give me a refund or any kind of solution. I even offered to provide proof, but they didn't want to hear it.

They did eventually get back to me with an apology and a 10% discount code, but honestly, that's not really good enough. They sold me a product that didn't work, and now they want me to buy something else from them? It's like they're trying to cheat me twice.

Their customer service is pretty much non-existent, too. I'm just going to close my account and never buy anything from them again. If something goes wrong, their warranty is worthless. So, yeah, I'd say avoid Kinguin.

This site, Kinguin, has some major issues that need to be addressed. Firstly, their communication skills are severely lacking. When I opened a support ticket, they sent me an email asking for more information, but then failed to respond at all. After waiting for 20 minutes, I finally got through to a chat representative who informed me that I was supposed to update the ticket instead of responding to the email, even though the email from Kinguin said otherwise. When I pointed out this discrepancy, the representative was quite rude and dismissive, stating that "that's why we have the online tickets" and refusing to argue. This kind of attitude is unacceptable.

The reason I had to contact them in the first place was because the seller had given me a product key that couldn't be activated online and had to be done by phone. This is a major inconvenience and should have been communicated clearly before the purchase was made.

Another issue with the site is that they don't differentiate between 32- and 64-bit programs. This can cause confusion and lead to the wrong product being purchased.

In the end, I was able to get the program I needed, but it took a lot of time and effort to get a decent answer to my problem. I would have been willing to pay a little more to avoid these headaches. Overall, Kinguin needs to work on their communication and customer service skills if they want to retain their customers.

I've been using Kinguin for a while now to buy apps and games, and I have to say, most of the time I've been pretty happy with my purchases. The prices are usually lower than what you'd find on other sites, which is always a plus. However, my last experience with them has left me feeling pretty disappointed, and I don't think I'll be using them again.

First of all, I noticed that they add taxes onto the price of the item, which isn't always immediately clear. This means that the final price you pay can end up being a lot higher than what you thought you were going to pay. In some cases, I've seen prices go up by as much as 60%, which is a pretty big difference.

But the real reason I'm not recommending Kinguin anymore is because of an issue I had with a game I bought from them. I purchased the Age of Empires Definitive Edition, and while the key worked just fine, I couldn't get the game to install. I had no idea what was going on, so I reached out to their support team for help. They sent me a bunch of links to forum discussions that showed that this was a global issue - in other words, the game simply couldn't be installed. And yet, they were still selling keys for it.

To me, this is a really shady business practice. They're selling a product that they know doesn't work, and they're not being upfront about it. When I asked for a refund, they told me they couldn't give me one because the key worked. But that's not the point - the game itself was broken, and they knew it.

To make matters worse, when you factor in the taxes they add onto the price, I ended up paying the same amount as I would have if I'd just bought the game directly from the Microsoft store. And if I had done that, I would have been able to get a refund right away.

All in all, I'm really disappointed with my experience with Kinguin, and I don't think I'll be using them again. They might have good prices, but if they're going to sell broken products and not be upfront about it, then what's the point?

I bought a game key from them and when I decided to use it I found out it was not working and that's not all! It also said that it was stolen! I immediately went online and contacted Kinguin, but they never replied. I sent them over 20 messages and they completely ignored me.
Kinguin is stealing money by selling fraudulent game keys! This is absolutely illegal and it a crime! Avoid this place at all costs!