After purchasing Starcraft II Collectors Edition, I ran the included PC-DVD and filled out its registration form. The game "patched" itself then when done refused to run because the computer I bought 10 months ago was incompatable!! The computer runs all of my other high end games smoothly except this.
Worst thing was that BEFORE it told me my computer is deficient, it demanded I register the CD key... Now I have a worthless game that cannot be returned to the store because it was opened, and cannot be sold to another person because the key has been registered!!!
The game won't even attempt to run, simply says I do not have a vertex shader... I had a similar issue with an older computer where a different game said it couldn't run but gave a "continue anyways" option that when pressed ran the game flawlessly.
NO "CONTINUE ANYWAYS" OPTION WITH STARCRAFT II
Now after that still unsettled fiasco and a "collectors edition" box that can only collect dust I started to receive several "World of Warcraft" phishing attempts daily.
I ONLY FILLED OUT THEIR REGISTRATION FORM DIRECTLY FROM THE INSTALLER ITSELF. WHEN THAT HAPPENED IT TRANSFERRED MY PERSONAL INFORMATION TO SCAM ARTISTS AND PHISHERS WHO REPEATEDLY HARASS ME FOR MY PASSWORDS!!!
I WASN'T GETTING THESE BEFORE REGISTERING IT
and many others
I am absolutely outraged at the terrible customer service Blizzard offers. The only thing worse, it seems, has been my experience after purchasing their WoW game, and I have only played for a month.
IMHO, if you purchase this product you are wasting your money. Go play Phantasy Star Universe or something instead. Wow is nearly impossible to play with the rampant amount of bullying and online harassment, especially directed towards new players. In the chat boxes this sort of harassment is socially approved, and even condoned. Thus, it seems this sort of childish, immature behavior is tolerated by Blizzard.
Regarding customer service, it seems to take eternity for someone to read your ticket. Further, there is an character limit on each ticket. With my report of harassment, Blizzard wouldn't inform me as to the outcome of what they decided, i.e. is it safe to log on again. Further, the harassing player can simply switch accounts, and the harassment will continue. If I wanted to tolerate this kind of garbage, I'd simply visit an American high school.
I feel as if my money has been stolen. I'm absolutely embarrased and downright ashamed to be a customer of Blizzard if these are the kinds of customers they cater to.
The tl;dr Version: If you want to waste your money, be subjected to poor customer service, and be harassed all at the same time, go buy a Blizzard product.
Particularly, Blizzard customer and technical support for World of Warcraft, the largest online game in the U.S., is absolutely atrocious. I have been having a problem connecting to the game for days now and haven't been able to get help because they released a software patch for it that introduced a dozen or more serious problems. In three days before the patch I couldn't get anyone at Blizzard to help, now you can't even get hold of their phone tech support - a regular number you'll incur charges for while talking to a company making over $1.5b in revenue a month, I might add. You can't even get in queue because there are too many people calling. Last time I called, the CIRCUIT was jammed. Nice.
So here I sit, with a subscription service I can't access, posting again and again on their forums over a problem that, by all accounts, appears to be on their end of the connection either with their servers or their ISP.
Blizzard has, far and away, the WORST customer support of any major video game company, bar none.
This ###ing game...i love these ###s make like billions apon billions of dollars..literally!!! they do!! millions of people play it and within like 2 years the company had made over a billion on this game!! anyways...they tell you they are doing ###ing maintenace right..okay i can deal with it! but they tell you 3 to 11..aproximately! its ###ing 3PM these ###ing rich ###s don't do ###!!! you know they make so ###ing much money and i pay good money for it to play..not sit and wait for the ###ing fat piece of ### high school drop out to fix the ###ing server!!! god damn he prolly makes a ton of ###ing money anyways...he needs to take the ###ing jelly donut out of his obease mouth and fix my ###ing game on time!!! not an approximated time but when they say the ###ing game will be done!!! this is what makes me wanna quit playing WOW..### you BLIZZARD!
I got charged without my authorization on my Bank of America account for $21.64 for 3 days in the week of July 20th 2009 for games software upgrade. I dont play computer games. I called the number listed but was not able to get service. I was put on hold for more than half hour each time. <br />
The Bank helped me get my money back.
I have several complaints. The first is that a Blizzard employee hijacked the account of one of our guild members. We know this because most of the members of our guild are computer professionals, several have Master's Degrees in Computers Sciences. Blizzard was slow to correct this, never did return our items, and then suspended my account for 24hrs because I complained on behalf of this person. I accused Blizzard employees of the account hijack because it could have been no one else, and they didn't like that so they suspended me.
It has also come to my attention that the game nerds with god complexes are also playing in warcrafts PVP battlegrounds, and using their Game-master abilities to throw the games in their favor. I had a GM admit as much in-game. This behavior is unethical and of questionable legality. I am a paying customer. It takes incredible amounts of time to build and gear a character, and Blizzard has no right to throw the PVP games in anyone's favor. It's tantamount to fraud, and I'd like to see them investigated.
Blizzard may put out great games, but they have a lot to learn about customer service. Having purchased the World of Warcraft game to upgrade my trial account, I also set up a Paypal account to allow me to continue my subscription. Blizzard advertises that you can use Paypal if you live in North America. This works for me as I don't and won't use credit cards (Why pay a mint to rent other people's money?).
What Blizzard doesn't say is that even if you use Paypal, you still have to use a credit card. They require Paypal (according to the information provided to me by Paypal) to ask me for a credit card before they will allow me to set up Paypal as a payment method.
But that's not even the true customer service failure. The real failure was achieved when I contacted them to find out why they require this. I've run into one of the classic service failures. The complete failure to pay attention to what the customer is saying. At best Blizzard's responses imply that they haven't even read my email. At worst they are being deliberately obfuscatory. And we'll see if they even keep my business.
I've pasted the Email chain below. I have deleted a fair bit of the header information for readibility. I have not edited either my emails or Blizzard's.
* * *
I was trying to use my PayPal account to continue my subscription to World of Warcraft, however when I got to the PayPal portion of the process, it demanded I put a credit card on my PayPal account to complete the purchase. When my friend JP convinced me to give World of Warcraft a try, one of the only reasons I was willing to do so was that you had started to accept PayPal. I don't use credit cards, and being mobility challenged I don't want to have to get to a store to purchase your game card options.
My first assumption was that this was a PayPal requirement, but their customer service department assures me it is your requirement. I would hope you would reconsider that requirement. As a former Customer Service Analyst (admittedly not in the computer game field), I can see supposed business reasons for making such a decision, but none of them are truly customer friendly reasons.
* * *
If you would like to change your account's payment method to use PayPal, please visit the Account Management page (http://www.worldofwarcraft.com/account). To use PayPal to pay for your subscription, simply select the PayPal option on the subscription setup screen. You will be required to log in to your PayPal account and agree to the Terms of Service.
**PLEASE NOTE: After successfully setting up a PayPal subscription via Account Management, payment validation may take up to 60 minutes before you will be able to login to the game. Once this process is complete, you will be able to start playing again. Thank you for your patience and understanding.**
For more information on PayPal, or to set up an account, please visit http://www.paypal.com/. Please keep in mind that you can *only* process a PayPal payment through our website; due to privacy concerns we are not able to manually add PayPal payments over the phone. Any specific questions about your PayPal account should be directed to PayPal support.
For more information on using PayPal with your World of Warcraft account, please review our FAQ at: http://us.blizzard.com/support/article.xml?articleId=20518
If you have further questions or concerns, Billing representatives are on hand to take your call Monday through Friday between 8am and 8pm PST, at 1-800-59-BLIZZARD [protected]). Customers in Australia should call [protected]. Our Billing team will be happy to assist you with any billing related questions. You may also contact them via email at [protected]@blizzard.com.
Billing and Account Services
* * *
Well that was an amusing use of script. You might want to consider reading the email and responding to the actual issue.
Care to give it another try?
* * *
Allow me to point out where your question can be answered. Since Paypal information as well as the use of credit card information is all considered highly volatile, we do not handle these over e-mail.
"For more information on PayPal, or to set up an account, please visit http://www.paypal.com/. Please keep in mind that you can *only* process a PayPal payment through our website; due to privacy concerns we are not able to manually add PayPal payments over the phone. Any specific questions about your PayPal account should be directed to PayPal support."
Which, if you note, specifically gives you our answer to the question, which is, "I can't discuss that."
There are plenty of other methods you can use if you'd like to not have a credit card trail on our servers. The game cards that you mentioned are another viable option. You can also attempt to use the phone subscription method if your phone would allow for it.
Unfortunately, there are no other methods in place for payment outside of this. If you'd like assistance setting up any of the latter ones, I'd be more than willing to help or at least point you in the right direction.
Billing and Account Services
* * *
So let me see if I understand your answer.
My question was "Why do you require Paypal to ask me for my credit card information before you will let me use that as a payment method." Your answer is that Paypal and Credit card information are too volatile to discuss in email. That seems to be a bit disingenuous to me. I think a more frank answer would simply be that you do not know why that is required. I'd probably have accepted that and simply asked for you to pass the feedback on.
Ah well, fodder for the mill I guess.
Thank you for responding as best you can.
I played World of warcraft for a couple years. I am in the military and was sent to an overseas location. I logged on to my account from an overseas location and Blizzard disabled my account because they said it was suspicious for account sharing. I tried to explain to them the situation and they said they would do an investigation on my account. A few months later I received an e-mail from Blizzard stating that they permanently deleted my account. I have never shared my account with anyone not even once. They have refused to give a refund for the month I payed for and only was able to play for a few days. I also reported to the BBB and Blizzard stated they they have restored my account and I was able to play again. But they did not. They lied to the BBB so they would not get a bad review. Thanks Blizzard, I will never buy these products again. Very shady admins that treat customers like dirt.
Two fraudulent chargers labeled as Blizzard ent*elec upgr [protected] ca Ic development llc 4 800...
My complaint is against Blizzard, the huge company that rules the online gaming world, namely World of Warcraft and Diablo 2.
I have held my Diablo 2 account for almost 4 years, have never cheated, hacked edited or changed anything in the slightest. But a few days ago i tried to login for my daily D2 fix, only to find that my account has been closed, apparently for hacking?!
Over the next 24 hours I sent 3 emails asking for an explanation, i eventualy recieved a reply saying that my account was detected using a third party hack and is now permanently banned, and they will not be commenting on it any further.
I have never EVER tried to hack or cheat and am furious at being accused of doing something i know i have not done, but they still insist i was using a hack. I am FURIOUS!!
Blizzard appears to me to be extremely reckless handling and selectively enforcing its rules, EULA, and ToU.
They even violate their OWN rules. I am developing a list of allegations which I believe Blizzard needs to address. In addition, I'm not sure this forced agreement (http://www.worldofwarcraft.com/legal/termsofuse.html)complies in full with applicable laws (unsure).
If anyone (i.e.players) feels harmed or treated unfairly (such as myself), then please advise. If you have questions or would like to participate in this matter, I can be reached at:
investigate_blizzard AT yahoo.com
If anyone knows of any existing lawsuits (class action or not) against Blizzard and would like to contact me, again, I can be reached at: