Blizzard Entertainment
reviews and complaints

Hi,

My credit card was charged for USD1 last night, 4:36 am, 29 Mar 2022, Malaysia Time.

I have never subscribed anything from you, so this transaction is not authorised, please refund to my credit card back.

Unauthorized Transaction Details

1. Merchant Name : BLIZZARD IRVINE US

2. Terminal ID: [protected]

3. Merchant ID: [protected]

4. Approval Code: 006804

I specifically purchased this to replay the game together with my (now) older kids. Only after purchase and download did I discover they removed the local co-op!

I want my money back! I have interest in playing this alone or with strangers.

Thanks for spoiling our whole weekend by reissuing an "update" that takes away previous functionality.

How do I get a refund?

So 2 days my account is world of warcraft was banned for 7 days becosue i did something minor thay did send me reason why my account was banned but problem i have right now is that thay did not tell me why my account is banned for this long and i get this

I've been reading your ticket about the suspension of your account. I can understand you'd like to know more, such as why it was suspended for as long as it has been

This is not information we will share with you, as it inteneded to be internal information

I live in a country that is one of the many countries that is a member of the European Union

Do I, as a client of a company registered in the United States, have the right to information about my subject in such a situation?

Playing games that this company offers to clients for almost 15 years I have not encountered such a problem and I have never been punished previously, currently my account is suspended but if it expires in a few days, I will not be able to play even in a situation where I have paid for for access to servers, because at any time they can impose another suspension for me, for a reason that will not be known to me or will be given to me, but I will be informed that the duration of the suspension is longer than it should, but we cannot tell you why this company does not disclose to the public what penalties may be the player gets if it comes to the given offense.

I do not know if they have such an obligation or not and it is a company that offers services.

Other companies have such information publicly, a simple example is the steam platform

I cannot understand the logic of thinking of people who work in this company, how can a client be punished for offenses or breaking a given article in the regulations.

But at the same time the suspension will be longer than it should be because he broke some other rules about which he was not even notified or punished

Please imagine a situation in which a person breaks the law, the police observe him, knowing that he has already committed a crime and should be immediately arrested and punished, but for what reason the police are waiting for a person to commit another crime just to give him a longer sentence

Hi,

Wiring in desperation to complain about treatment of Blizzard customer of 18 years. Have never received any bans or even warnings throughout all those years. Temporarily ban was issued on the account

2 separate emails with 2 different causes for the ban. Then a third was thrown into with account sharing via char. So to begin with, which one was the cause for the ban?

I have logged appeal ticket and basically was brushed off without any explanations GM even refused to provide the date of violation, so I can at least tie it to my actions. I do have 2 accounts I pay for, which could be easily clarified and verified via credit card info on the accounts, and nowhere in the "code of conduct" it is listed that you can not play on 2 legit accounts at the same time. If it is really a breech of contract, I would expect a warning of some sort, but not a 30 day ban, as I can't read between the lines... Please help

All screen shots are attached with account name, along with appeal ticket #

Diablo 2 resurrected. The time it is taking me to load into a game I have created is too long. I can create a game and invite a friend after several seconds of loading and when I finally load into the game my friend(s) are already loaded in and have begun playing. I wont even attempt the game on hardcore because of this issue. I have died after using a waypoint to travel and before my screen showed anything other than loading my mercenary had already died in combat and as soon as I finally loaded I was surrounded and half dead. This game is beloved by many and it draws a very specific type of player in. Your hardcore Fanbase. This game is seems to be a casual reminder of d2 from long ago. Some other changes need to be made but nothing is more pressing than having your new game running like an old beauty. Please fix the amount of time it takes console players to load in!

Since January 15, 2022, I have been unable to launch Overwatch for some reason. Every time I press the Play button for overwatch, the Overwatch tab briefly pops up before closing out without me doing anything. This hasn't happened before, although I have dealt with some lag and crashing issues previously. I am completely unable to play or even launch the game.

Hi i am Massoud from Iran. Unfortunately, for the second time, my account was closed due to a misunderstanding that had already occurred. But this time when I appealed, they were for no reason. Evidence . Explanation. I was told that the ban would not be lifted and my requests would be ignored in the future and they closed the ticket. Even a little later, I got the opportunity to chat online, but after my explanation, GM only said: the ban will not be lifted and they can not explain further. And then stopped chatting. This is really insulting and completely racist because they may have had my account with me because of the country. I'm sorry but I only play games and only Warcraft world games make me happy. The reason for these bans does not concern me. Please be fair. I did not use the third-party application (VPN) for any non-virtual work. I have to use it for Warcraft games because it is not possible without it. I took a screenshot of a report I received from a reputable WorldFence site. My IP is shared with someone who attacks WorldPress sites for using a free and weak VPN.

I received this game as a gift on 10/08/2021. As per the gamemaster's admission, I have 9 hours 57 minutes of activity on the game. Since the game's release, it has been riddled with bugs and server downtime which has made the game unplayable. In one case, my game crashed resulting in 20 minutes of progress undone. Others have had hours of progress undone due to character rollbacks, and most importantly, the servers are down so often as to question whether they're down more often than they're up.

I sent in a support ticket asking for a refund of the game, which was answered in a few hours with a rather firm rejection of a refund due to the amount of activity on the game. I responded in more detail and explained why a refund is not out of the question given the activity on the game is not at an unreasonable amount. They responded with another rejection on the same grounds. This has continued for 4 responses now, and I thoroughly expect the fourth response to be a firm rejection of my refund request.

I am not asking for anything unreasonable here. By Blizzard's own admission, their server status is not working properly since release, and tens of thousands of players, if not more, do not have access to the game. To any reasonable person, and through any other retailer, this would justify a refund of the product without much hassle. I have had to spend considerable time responding to these vague rejections on grounds that, frankly, are ridiculous.

I will add that the fact that they have no means to call and speak to a customer service representative is shady and designed to reduce legitimate complaints against them as support tickets are easily dismissed, whereas a call from a customer complaining about their purchase is not as easily ignored. Finally, what little customer service this company provides is horrendous as the ticket is handed off to different CSR's each time, so they can't even be bothered to assign a specific person to a specific ticket.

Stop — with these ridiculous oversized updates... Please hire a German or smth. I am a programmer and there is 0 justification for these oversized updates, this just screams inefficiency. Again... Hire a German to replace whoever is in charge now of this BS... He really is [censored]ting you to make you think these updates need to be that big for some BS reason you don't understand because you have 0 knowledge of the details of how game dev works. He/she is just hiding their own incompetence of coming up with a system that doesn't rip ppl bandwidth! I compared the bytes! Really, no freaking reason! You force ppl to download [censored] they already have... Why?

Issue ID: #[protected]

A Game Master resolved your ticket, and left the following response:

Hello, Alexander.

This is the cutest marsupial from Down Under: GM Quokkamocha! (◕ܫ◕)/

...

After reviewing your ID, I have detached the authenticator on the account as your request.

Please log in and set up your SMS number first.

For the best account safety, please download the authenticator on your mobile device and attach it onto your account.

It was a second request still the authenicator is there and I can't use my account

Blizzard is demonstrably racist in their game configuration.
Diablo 3, had one of their six characters. The one Black character is by far the weakest build, and when a new build for the one Black character, Mundunugu had abilities on first launch it was downgraded three different times. What is the ultimate worse during team play it is blamed for internet lag and routinely routinely booted off as players believe it is the reason for jittery game play. No one chooses to play with the one Black character. In addition the abilities of like angry chicken 🐔 is insulting as a strength feature, when chickens are known for fearfullness and being someone's dinner. Plus in the new Diablo 4, the are NO Black characters.

I've personally been playing this game for around 14 of the last 16 years, a break here and there, but consistently been playing it. Back around 5 years ago the GM team was a bit more forgiving and forthcoming with information, mistakes made on their end, resolutions for errors, etc. I had a toon blocked on a server because I received a refund on a race-change I had ordered and then got refunded after I changed my mind on the purchase. The toon became errored out and stuck in transition so I could not transfer it to another realm. I had to use the faction change, once I did, and then faction changed back, transferred, and paid for a name change ($65 total) Blizzard took zero responsibility for the error in the first place, said that I was reading it incorrectly and that is not what it said; I took a screen shot and showed them, they denied it. This is the typical Activision/Blizzard behavior, get an error/have an error, blame the customer, yet the customer changes nothing and error miraculously disappears. Coincidence? I think not. Terribly greedy company, they're turning into the next Trion. I really hope a game coming out soon made by Amazon studios crushes their player-base and we all move onto much better worthy development teams.

I have spent thousands of dollars on services, and tokens over the 14 years I have played in this game, they refuse to give me a $15 credit for an error on their end. Ridiculous. Blizzard GM's suck, and the company overall is [censored] now in 2021.

I have been playing this game for a long time and obviously many people are already unhappy with how you run this game. Never giving gold and charging unrealistic prices for packs. The point is you need to fix paladin. You may have may changes but it is still far better than any class. Fix your game so people like me a long time player can enjoy it.

Suck it

I submitted 2 tickets on my account being hacked and all I got was a "open" status on it but no other info. I've supplied my id and other needed info to them about 3 times and still nothing and it's been 3 days! How am I suppose to know what's going?! I'm very frustrated because I spent so much money on blizzard! I bought call of duty twice! Just to play on my pc but I can't seem to get any response. There's no phone number to call, there's nothing. We rely on customer support but there is none.
My email is [protected]@mgcroofing.com feel free to reach out because this ridiculous

I was in a game of open queue, my internet broke down, I rejoined in time and we still won. now I got an hour suspension, AND lost 50 sr WHILE WE WON?! I want compensation for this poor quality service. I want my SR restored, and now I cant play competitive for an hour because of YOUR FLAW. I'm getting really tilted by this as you can imagine, now I'm locked out because of this non sense. I would like a compensation in whatever way, because I'm about to just delete Overwatch and post my experience on social media.

I have been a Blizzard customer for 12 years, and am well aware that people frequently swear in-game. Swearing is not against the EULA, as there are not one, but TWO ways to avoid seeing someone else's communication in game if you don't like how they talk.

On the 31st of July 2020, I was suspended from World of Warcraft for swearing at other players. I've never encountered another player in-game (at least not on Australian servers) who doesn't swear. In Oceanic culture, it's actually considered rude NOT to swear at someone.

When I appealed this action, I was given a snarky response by someone referring to themself as 'Loctarzidix' - a name I had to copy and paste into this complaint and certainly wouldn't know how to pronounce. They than closed the ticket without giving me an opportunity to respond, meaning I had to wait another full day to receive another reply, probably from a different person.

Not only is this action completely unjustified, but disputing it is an absolute nightmare. Activision needs to pull their head out of their backside and realise that they are not in the position to decide what people get to say on their platform, as they are not a publishing outlet, and are therefore not actually affiliated with their customers and have NO RIGHT to DICTATE what we may and may not say in their game.

I want to start out by saying for the last 8-1/2 year I have enjoy the content of blizzard however... This corruption was the worst by far it out did legion by miles is it because your running out of ideas or just lacking in which cast I want my full refund for my last 6 month sub because its so outrageous it had so much potential and you killed it like an unborn child going through abortion my biggest question is not why but what gave you the thought of n'zoth the corrupter being a good idea... I mean come on you dont even get more then one chance for distorting reality and you have the gull to make the cost of vessel of horrific visions 10k... I am still so upset with the change of level 100 to now 120 that im not even going to go there. The point of this is please think about the next update very carefully because my heart cant take anymore disappointment from my own life I would hate to have even more from the game I love ive been playing almost a hole decade please please dont let me down and I thank you for the content up to legion.

What you get from this system is just a copy-pasted template answers regarding to topic of your choice.

No one actually reads what you asked for and just tells you 'this can not be done and if you ask more question we will ban you permanently'

Appeal system is a joke because they never ever compromise even if its their mistake. It is good to follow the code of conduct, but if you aren't going to compromise or trying to get some solution for the customers you might as well delete the 'make an appeal' or 'make a suggestion' systems.