Menu
For Business Write a review File a complaint
Blizzard Entertainment Customer Service Phone, Email, Contacts

Blizzard Entertainment
Reviews and Complaints

Blizzard Entertainment's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.blizzard.com

Learn how the rating is calculated

1.6 111 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Blizzard Entertainment Complaints 111

ComplaintsBoard
C
8:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Blizzard Entertainment fraud unauthorized credit card transactions

This company is a fraud I have checked my Visa Debit card card today and found that this company has stolen $6, 121.40 AUD 58 of $104.16 AUD transactions from my VISA credit card with details [protected] BLIZZARD ENT*ONL STORE800-592- I have conatced my bank and started a charge back with my bank. I am not a gamer and have never dealt with this fraudulent company.

Read full review of Blizzard Entertainment
Hide full review
ComplaintsBoard
N
8:16 pm EDT

Blizzard Entertainment suspending my account

April 13, 2016

I have been a customer of World of Warcraft for over 6 years now. My account was suspended last month for cheating, botting, and illegal computer use.

I have finally been able to find out what botting means and it sounds terrible. I have to assume that someone must have hacked or took over my computer. I did a security scan and there were two items that had been deleted by my security program – Kaspersky. I had my computer people come to my house and did a check on my computer. They did locate a virus and removed it.

I have sent many tickets to their support team and each time I have been told that there is nothing more that they will do about it and my case will not be reviewed again. The suspension will stand. I am just sick that this has happened to me and feel like I haven’t been given a chance. If I hit a wrong button or something like that, then it was in error.

I was sent a “Valued Customer” survey to complete. I listed everything again and that I think that someone else should look at my account. I just received an email from the hack team and they will do nothing more also.

I am being so persisted about this is because I really feel that injustice has been done. I will not give up on this as I have done nothing wrong, and if I did do something, it was totaling in error.

I know your company deals with a lot of younger generations. But I not in that category, I’m retired and am 68 years old and was brought up old school i.e. tell the truth, be polite, etc. I love playing wow and wish with all my heart that someone would be so kind to help me out. Aren’t we supposed to be innocent until proven guilty?

I would like to find someone that will listen to me. I’m SO glad that I’m such a “valued customer”. I have auto pay on my account and have already pre purchased the new version coming out later this year. I would hate to see how WOW treats other valued accounts?. Please give me a break and let me have my account back.

I have sent numerous emails to whomever I can. And also wrote a letter to the CEO, I believe. If no response, I already have my letter drafted to send to the Better Business Bureau.

From: ladihunter

Read full review of Blizzard Entertainment and 1 comment
Hide full review
1 comment
Add a comment
M
M
Maria Palacios
US
Mar 19, 2019 2:26 am EDT

ASK THEM TO REVIEW THE IP's and System information that the hacks were discovered on... because im sure they can trace that

ComplaintsBoard
P
11:27 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

on 10/20/2015 these charges of 59.98 were submitted to my bank statement, and as a result. i cannot get hold of them to ask what they are about, or if i can have the charges reversed. I know nothing about this company except that they are in California. phone number: [protected] I am a senior citizen, and don't go around do stupid things with my money. Please help if you can, get this reversed on my credit card.

Read full review of Blizzard Entertainment
ComplaintsBoard
R
8:17 am EST

Blizzard Entertainment starcraft 2

Hi Blizzard Team, I’m actually very disappointed in your decision to make SC 2 so internet intensive, I played and absolutely loved the old star craft game (without ever having to go online), and after a year of trying to play the SC 2, have just about had enough of Blizzard! I know you made various decisions purely to make money, however you have in my opinion totally failed to appeal to the old school casual player from countries that simply are not internet and dollar rich, for example, here in South Africa we are currently running at 14 to 1 to the dollar, so a $20 upgrade is R 280 which is what I pay for four business lunches in a month. Secondly I bought the standard edition from my local gaming store a year ago and could not play it at all, not offline, not online, why? I can’t play online unless I patch the game first, AND you can’t play the game offline unless you patch the game as well, total download for patches and Void expansion (which I needed to complete for the patch to work) 14 Gb, FYI data is very expensive here in S.A. and the cost for data was three times what I PAID FOR THE GAME IN THE FIRST PLACE, anyhow, I bit the bullet and patched the game, and well finally I could play, BUT only Void expansion and only a few missions before being asked AGAIN to upgrade the game by buying an expansion, so I tried to play Wings of liberty, BUT I keep on being asked to buy the game and download it, But I have the game I bought it a year ago! WHY BUY AND DOWN LOAD IT AGAIN!, so I began to troll the forums for help and posted a thread and I am still waiting for a response from technical. (It is very difficult to get a customer support e-mail or contact details, everything gets routed to Battle.net which is as helpful as mud) Why could you not just sell a standalone game that required no patching, internet connection or another worm body on planet earth to play, WHY can’t I just play a casual game on my PC against the AI, in my basement without the whole world needing to be connected to me, WHY can’t I just play one edition of the game without being forced to buy and download other editions I have no intentions of playing yet? I have never spent so much money, time and energy trying to play a game and get less than ZERO enjoyment out of it, I have completed all the available missions and this took less than an hour to do, I can’t continue with the campaign, (Unless I DOWNLOAD AND PAY) I can’t play the game I have bought (I have to download and Pay) NOW WHAT? YOU GUYS AT BLIZZARD COULD HAVE BUILT SUCH A GREAT RELATIONSHIP WITH US OLDER PLAYERS, but instead you ostracized us, frustrated us, and turned us against you. There is an old saying “If it ain’t broke, don’t fix it” Why did you go and play with a winning formula and brake it? SC 2 could have been a stand alone, And allow players to download a battle.net app and play the Edition they have online, then If they enjoyed the game they could buy or download other editions and play with players who have those editions. SIMPLE! I think you really need to rethink this online gaming idea, its not everyone's cup of tea. and go back to a standard buy install and play version, and not a buy install, install some more, buy more and install and then install oh and then patch, and install after you buy, but only after you have patched...and on ...and on! before you play a single game!

Read full review of Blizzard Entertainment
Hide full review
ComplaintsBoard
J
7:27 pm EST

Blizzard Entertainment unauthorized credit card charges

Scam Alert! In the last two days my account has been hit by Blizzard Ent*[protected] CA. They tried charging 9 transactions but our bank caught most of them. We have informed our banks fraud department of this site and they are opening a case on Blizzard. The charges range from 1.00 to 59.99. We do not play on line games and have never heard of Blizzard until they tried to rip me off. If you like this post or have been victim to Blizzard please share this post with your friends and family and hopefully something will happen to this scam company.

Read full review of Blizzard Entertainment
Hide full review
ComplaintsBoard
W
9:48 am EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Blizzard Entertainment unauthorized charge of $100

My name id philip wachter. When i check my capital one master card online, i found a pending charge of $100 from your organization dated 11 / 11. I did not make that charge. I hadn't even heard of your company until i saw this charge. I don't want to give out my full credit card number, as there appears to be more than enough people with it in the first place. But realizing that you may some idea of which card is mine i will let you know the last four digits. The card is a master card from capital one with the last four digits of 0835.

I have included my cell phone number, but would much rather be contacted with email at [protected]@aol.com

Thank you for your attention to this matter.

Best regards,

Philip wachter

Read full review of Blizzard Entertainment and 6 comments
Hide full review
6 comments
Add a comment
O
O
Oladapo Oladimeji
US
Jul 26, 2016 12:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My debit card just got charged for $100 and i did not authorize this. I have never even heard of this company before. My name is Oladapo Oladimeji and this incident has to be looked into. you can contact me for more info on oladapo.oladimeji1@gmail.com.

J
J
James Gorman
US
Nov 03, 2015 7:12 pm EST

Scam Alert! In the last two days my account has been hit by Blizzard Ent*[protected] CA. They tried charging 9 transactions but our bank caught most of them. We have informed our banks fraud department of this site and they are opening a case on Blizzard. The charges range from 1.00 to 59.99. We do not play on line games and have never heard of Blizzard until they tried to rip me off. If you like this post or have been victim to Blizzard please share this post with your friends and family and hopefully something will happen to this scam company.

A
A
Angela Bowling
Muscle Shoals, US
Sep 08, 2014 6:56 am EDT

I, was charged 2 times on my debit card $14.99 each. This is the first time I'eve ever heard of this Co. I'm not interested in buying games
or entertainment on my laptop. I did not ask for this, I'm not going to pay for this, put my money back on my debit card.

Y
Y
8ys
US
May 09, 2011 12:50 am EDT

This company charged my debit card three times in three minutes for $149.00 each! I had never even heard of them, much less conducted any business with them! I had placed an online order with Amazon about the same time, and suppose there is some connection to that. I am very upset about these charges!

L
L
lavallee
Cahokia, US
Jul 03, 2013 10:33 am EDT

was charged to my credit card and i did not permit

G
G
Gena west
Tunnel Hill, US
Aug 26, 2014 6:07 am EDT

I have a charge on my debit card for $14.99. Have not ordered from this company not nor have I even heard of this place. I will contact my bank as well as file a police report for fraud if charges are not reversed iimmediatelyiimmediately.

ComplaintsBoard
N
7:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Blizzard Entertainment credit card fraud

Someone used my son's credit card to purchase WoW Character Service (EUR12.99), BLIZZARD ENT*ONL STORE8 (USD14.99 x9 items) yesterday. I had to very quickly call the bank to cancel the credit card to avoid further fraudulent use. My son needs his credit card for his personal use and will remain unfunded until a new credit card is issued; a bad situation to be in. I don't understand how Blizzard can allow someone to purchase from their store without verifying the credit card's 3-digit code or billing address. Crooks, who fraudulently use other peoples' credit card, should be punished and Blizzard should make an effort to trace them and report them to the FBI. Blizzard should also institute checks to ensure incidents like this should not happen again.

Read full review of Blizzard Entertainment
Hide full review
ComplaintsBoard
W
10:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Blizzard Entertainment game master / gm cheating

I have Played World of Warcraft going on 6 years now, and past year and a half i have recorded and kept record of every weird move in game(i.e. Strange activity etc...) so, I find out, , that GM's who give us their names at end of tickets, I write down, always have...anyway, over 4 times within 3 months, a GM will NOT stop bothering me, I mean it's ..unexplainable as to why he or she even would, people certainly are strange, but this is going the distance, I can't DO anything about it! I FEAR if I put in a Ticket or rather Submit suggestion to LOOK at your game masters, they are hacks, I will be told "Your being banned" but now I don't care...The GM's (Game Masters) some are awesome, very nice people..., a few, are horrible mean, nasty people whom seem to think they are above everyone else...and they CHEAT! I have PROOF of this, a old friend who has passed away due to cancer (how we met, same clinic we went to.. mine is still..active but that is not why I am writing this lol) . She let me watch as a GM talked to her and GAVE her the Mount Death Charger for nothing... all she had to do was go beat the Horse guys, lol, and WALLA!
I held my tongue, BUT NOW!... I am so pissed at Blizzard, those NON caring BULLY, mean, nasty people! If I even report this..they would have banned or they b****, and TRUST me... IF ya speak your mind against them, not in anyway rude, etc... they act like ROYALTY...as if "HOW dare you spend a TON of MONEY at BLIZZARD and simply be..killed constantly by cheats and hackers and RUDE children..
BLIZZARD PROMOTES BULLY-ISM AND BOOZE! I Hope all Parents who are thinking of letting their child play READ THIS, go download free version and find out for yourselves! They sell ALL KINDS OF BOOZE which makes the screen blurry, REAL COOL HUH? Ya IGNORANT EVIL PEOPLE @ Blizz...Keep your STUPID game Your hackers whom GET IN your PC and STEAL Credit card numbers, etc... yes...read UP a LOT on past crooked GM's they fired, LOOK how many are FIRED in a MONTH!
If I knew back then I never would have bothered... having cancer leaves me with little to do, BUT! I WILL NOT BE...spit on like this, it's WRONG.! I am over THIS "game" deleting it NOW! I COULD SELL MY ACCOUNT! But WHY? Just to have someone sue me due to...stupid CHILDISH RULES that IF BLIZZARD DON'T make a CENT why should US people who spent a a LOT OF MONEY $$$$$$$$$ on pets Mounts, realm changes due to pests, etc... 30 bucks every 2 months...NOT GET OUR MONEY BACK? Blizzard is GREEDY..LOL Why should they care if someone wishes to sell their account? Also, FILM is coming out called "WARCRAFT" watch THEN how even MORE SNOBBY they become...TY for your time...

Read full review of Blizzard Entertainment and 3 comments
Hide full review
3 comments
Add a comment
D
D
David Ternent
US
Feb 27, 2016 4:04 am EST

my login in is davidternent@googlemail.com

D
D
David Ternent
US
Feb 27, 2016 4:02 am EST

still cant log onto my account all i get still is new game start can you please check this out sooner rather than later thank you

D
D
David Ternent
US
Feb 26, 2016 2:28 pm EST

why cant i get into my game tonight all i get is a new toon start my account name is davidternent@goolemail.com

ComplaintsBoard
S
1:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I've just about reached my limit re: Blizzard Entertainment's deveopment team. I have reached the conclusion that although they are well-educated and have a weath of ideas, they are incompentent when it comes to writing code for World of Warcraft. By rough estimates, they owe each of my characters that are lvl 60 or above about 300 gold for repairs when...

Read full review of Blizzard Entertainment and 9 comments
ComplaintsBoard
M
1:19 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Blizzard Entertainment fake purchases

There are four pending transactions in my debit card account dated 25/09/2012 that a never did and y want canceled. I would like you to send me and answer on the email provided.

Read full review of Blizzard Entertainment and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
E
E
eDreamsNightmares
ZA
Jan 08, 2013 5:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more

https://www.facebook.com/EDreamsNightmaresVictimsUnite

I had a bad experience with this company too! And they offered me 15 Euro's toward my next trip through them.After the absolute hell they put me and my girlfriend through, I started this FB page and started causing a commotion.Since starting up the Twitter, FB and other Pages, I had one of the Marketing Directors of eDreams contact me.So it means that my cause is working!
Please go join and tell us your story! Let's share our bad eDreams Experiences with the potential first time "victims" or past "victims"
Let's make them listen and do something for a change!
Bad press make for open ears!

P
P
pk56
Adelaide, AU
Sep 27, 2012 4:55 am EDT

Do not use any more edreams booking website.It is most defi nitely a scam.

ComplaintsBoard
B
4:36 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Blizzard Entertainment false charge

I was charged 59.99us BLIZZARD ENT*ONL STORE [protected] CA on my visa inwhich I know no one in my family has went there. This is a scam!

Read full review of Blizzard Entertainment and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
J
J
Javier Fernandez
US
Jan 13, 2016 8:17 am EST

This has happened to me today. I do have a blizzard account but I never have bought anything on it so I never entered my card number. It is also a visa card. Luckily it was only 13.00$. I have Norton on my computer and it says that I have no viruses. Do you know anything else about this topic?

J
J
James Gorman
US
Nov 03, 2015 7:09 pm EST

Scam Alert! In the last two days my account has been hit by Blizzard Ent*[protected] CA. They tried charging 9 transactions but our bank caught most of them. We have informed our banks fraud department of this site and they are opening a case on Blizzard. The charges range from 1.00 to 59.99. We do not play on line games and have never heard of Blizzard until they tried to rip me off. If you like this post or have been victim to Blizzard please share this post with your friends and family and hopefully something will happen to this scam company.

L
L
looper33410
US
Mar 03, 2015 7:34 am EST

Absolutely true... I just had three consecutive 49.99 charges to my bank account. No kids, wife and I are in our 50s. No way we would play these games. Called them... Great referral to the website. Thanks!

L
L
Logical Sense
San Antonio, US
Aug 09, 2012 5:19 am EDT

You may think no one went there, but if ANYONE plays World of Warcraft, the charge is legit and someone isn't owning up to it.

ComplaintsBoard
A
10:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Blizzard Entertainment scroll of resurrection

I used "scroll of resurrection" service in the World of Warcraft and recruited my friend. As per the instructions on the page of Battlenet, i suppose to claim my reward in game accessory as my friend subscribed 1 month. I have opened a ticket for my complain, first GM said it will be done within 1 week due to bank issues ?!? than now a customer service representative contacted me mentioning that i will have my reward after 2 month of subscription !?!

Below is the quota from "Scroll of Resurrection" FAQ support page (http://eu.battle.net/support/en/article/scroll-of-resurrection-faq) :
"What benefits are there to sending a Scroll of Resurrection?
You will receive an exclusive mount when your friend who accepted the Scroll first renews their subscription and pays for 30 days of game time – the Spectral Gryphon for Alliance characters or the Spectral Wind Rider for Horde characters."
As soon as she accepted the scroll, she renew her subscription and earned 1 week free play. Than used her credit card to pay 30 days of game time.

I am very disappointed by the lack of promotional service plus the level of customer service quality and demand a proper explanation from a Blizzard employee. It is simply cheating the customer.

Aziz Can Aksoyek
[protected]@gmail.com

Read full review of Blizzard Entertainment and 2 comments
Hide full review
2 comments
Add a comment
TheldrakisCS
TheldrakisCS
US
Feb 04, 2014 10:54 am EST
Verified customer This complaint was posted by a verified customer. Learn more

also it states " she renew her subscription and earned 1 week free play. Than used her credit card to pay 30 days of game time."

which means that they had to be a returning player. if you invited them thats differnt

D
D
Deedyo
N/A, AU
Jun 04, 2013 8:26 pm EDT

It's not cheating the customer, you have to wait a week for the free trial to expire and the subscription to start, which is clearly outlined in the terms and conditions

ComplaintsBoard
K
7:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Blizzard Entertainment unathorised transaction

Credit card transaction appeared 24/7/12 (transaction date 21/7/12) BLZ_ENT*ONLN STORE [protected] for $82.35.
Also been told by my bank that there is still another transaction to be processed by the same company.
Have had credit card cancelled, and need to dispute the transaction. Looking online, this seems to be happening a lot.

Read full review of Blizzard Entertainment
Hide full review
ComplaintsBoard
A
2:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Blizzard Entertainment unauthorized billing

After months spent cancelling the WOW charges (stopped playing), I thought the matter had been resolved. Five months later, a charge appeared on my credit card. It took 3 tries to get on their customer service "queue", where I was on hold for just under 90 minutes. Initially, the representative refused to credit my account, reversing the charge, insisting that "someone" had authorized it (not so). He finally agreed to stop charging and refund the money. I spent too much time resolving a $16.33 matter, but I hate to think if they do that to many people, they are making a fortune ripping people off.

Read full review of Blizzard Entertainment and 1 comment
Hide full review
1 comment
Add a comment
TheldrakisCS
TheldrakisCS
US
Feb 04, 2014 10:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more

if you don't cancel the account or ask for a freeze [some companies will do this] you will continue to have monthly subscription charges. you stopped playing but if you allowed them to charge the credit card it will continue till you tell them to stop. they will close the account till you reactivate it. when you reactivate it you will get charged again for access.

ComplaintsBoard
B
11:24 am EDT

Blizzard Entertainment bad business, really bad

Having read the reviews of Blizzard Entertainment s "World of Warcraft" online game, I wanted to add some information not already touched on.

First of all, I completely agree with all that have stated that their customer service is non-existant. You will typically wait a week for any response from them, and usually the response will be computer generated and place the burden to fix the problem or research the problem right back on you the consumer. In addition, if the company has made a mistake, they will NEVER, EVER admit it. They almost seem to laugh at you the consumer, because they know you are addicted to the game (more on that later).

Another issue tied to customer service is routine maintenance and frequent patches to the game. Scheduled maintenance frequently creates a much longer downtime than the company expects. I do not have a problem with downtime per se, it is just that the company does not seem to value their consumers time. They will post that the game is expected back up in an hour, but they cannot realistically believe that. I have seen it be down for a full day, where they keep saying on the hour, every hour, that it will be back up in the next hour. The patches they make to the game very frequently cause trouble for the customer. You may not be able to log in after a patch or a myriad of other problems. Then, you the customer are left to figure out what the problem is and can spend an incredible amount of time trying various "fixes." An example of this is where the company tells you to remove and rearrange certain folders in your program files that are a bug in the system. I feel that fixing these bugs should be Blizzard's responsibility, not mine.

Another issue is that of hackers. There are quite a bit of gold sellers and power-leveling companies that advertise their services in game. Blizzard claims to be aggressively against these entities. However, I have seen these companies use avitar names (usually something like Blizzerd, or Blyzzard ect. to trick the player to go to a phishing website) over and over again. There is a register complaint button that is supposed to give a heads up to Blizzard concerning these scammers and spammers. But since these entities are still using the same avitar names, day after day, I question how aggresive Blizzard is with them. Although I have not been hacked, I know many people that have. And being hacked in game opens a pandora's box that effects a much greater scope than just your World of Warcraft game.

The final issue is that of the addictive nature of the game. This game is designed to take a great deal of time to play. It is a fun game, no mistake about that. But, it is very clear that the company's intent is to keep you playing as long as possible (paying a monthly connection fee). I feel that playing this game has taken a toll on my life in the last several years. Although I no longer play, I watch a co-worker going through the same thing I went through. She is neglecting her children and the relationship with her husband, all just to play a silly game. Do not underestimate the addictive nature of this game, especially for those that are having difficulties in life. There is a great amount of escapism that this game offers, but at a high cost.

Knowing what I know now, I wish I had never gotten involved with World of Warcraft or Blizzard Entertainment.

Read full review of Blizzard Entertainment
Hide full review
ComplaintsBoard
B
2:25 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Blizzard Entertainment credit cards use

Ten charges on my online bank statement today and when I called the 800 number they couldnt help me - - I am still waiting for my bank to address it as it just happened. The company said since the charges were still pending my bank could email the fraud dept and get it removed but we will see. Charges looked like this:

Pending Misc. Debit POS DEBIT BLIZZARD ENT*ONL STORE [protected] CA $25.00
Pending Misc. Debit POS DEBIT BLIZZARD ENT*ONL STORE [protected] CA $30.00
Pending Misc. Debit POS DEBIT BLIZZARD ENT*ONL STORE [protected] CA $25.00
Pending Misc. Debit POS DEBIT BLIZZARD ENT*ONL STORE [protected] CA $30.00
Pending Misc. Debit POS DEBIT BLIZZARD ENT*ONL STORE [protected] CA $25.00
Pending Misc. Debit POS DEBIT BLIZZARD ENT*ONL STORE [protected] CA $30.00
Pending Misc. Debit POS DEBIT BLIZZARD ENT*ONL STORE [protected] CA $30.00
Pending Misc. Debit POS DEBIT BLIZZARD ENT*ONL STORE [protected] CA $25.00
Pending Misc. Debit POS DEBIT BLIZZARD ENT*ONL STORE [protected] CA $25.00
Pending Misc. Debit POS DEBIT BLIZZARD ENT*ONL STORE [protected] CA $25.00
sir what happen ...i never make purchase ur company .. .. why u charge me ...PLEASE RETURN MY MONEY.THANKS

Read full review of Blizzard Entertainment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
5:55 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Blizzard Entertainment fraudulent charge

I checked my bank statement online today and found charges on my account for my debit card, for BLIZZARD ENT*ONL [protected], I had no idea what it was. And furthermore, on 5/9 when the supposed charge was made I was at work all day, then came home and went to bed to get up early for work again. I have no clue how this happened but I am livid to say the least. I've attempted to contact this company, but to no avail, I am contacting my bank and will seek further action against this company. It absolutely out of line, this charge was completely unauthorized.

Read full review of Blizzard Entertainment and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
Jayesh P
US
Mar 24, 2014 9:46 pm EDT

They Charged to my debit card 59.99*6 = $ 359.94 within span of 10 minutes yesterday.

ComplaintsBoard
N
8:47 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Blizzard Entertainment fraud on bank acct

Three charges on my online bank statement today and when I called the 800 number they couldnt help me - - I am still waiting for my bank to address it as it just happened. The company said since the charges were still pending my bank could email the fraud dept and get it removed but we will see. Charges looked like this:
BLIZZARD ENT*ONL STORE [protected] CA (PENDING) 149.90
BLIZZARD ENT*ONL STORE [protected] CA (PENDING) 149.90
BLIZZARD ENT*ONL STORE [protected] CA (PENDING) 149.90
All for the same day and right after one another. I just upgraded my iPhone yesterday and stored my credit card info on itunes (only way to do updates for apps) and I am thinking thats the only way they got my credit card info.

Read full review of Blizzard Entertainment and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
J
J
James Gorman
US
Nov 03, 2015 7:11 pm EST

Scam Alert! In the last two days my account has been hit by Blizzard Ent*[protected] CA. They tried charging 9 transactions but our bank caught most of them. We have informed our banks fraud department of this site and they are opening a case on Blizzard. The charges range from 1.00 to 59.99. We do not play on line games and have never heard of Blizzard until they tried to rip me off. If you like this post or have been victim to Blizzard please share this post with your friends and family and hopefully something will happen to this scam company.

K
K
karumi3
CZ
Apr 17, 2014 12:49 am EDT

With my debit card BLIZZARD ENT * ONL STORE has been removed $ 9.99 This is a fraud. I store's website was not included. Never any games not played. Unauthorized access to my card removed. I have to block my card. Yuri Karida.

ComplaintsBoard
J
4:16 pm EDT

Blizzard Entertainment bad customer service

Blizzard does not give a ### about its customers. I think the only thing more horrible than their customer service is many of the other WoW players. Before this gigantic waste of time, I had never met so many disrespectful and arrogant Americans. Lt vermillion is an Ally subhuman immature little ninja ###, for example. At least you're not playing on a US server! Seriously, though, to anyone considering playing WoW... It's a gigantic waste of time and money. Go buy an XBox or something. The customer service is way better!
HEADS UP BLIZZARD! PEOPLE ARE MAKING REAL CASH OFF OF YOUR NEGLIGENCE!

Read full review of Blizzard Entertainment
Hide full review
ComplaintsBoard
K
4:11 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I got three charges on my credit / debit card from the above company. I looked it up on line and located other complaints form the same company. The company is for on-line gaming, thing is I dont play games on-line. If this company has so many complaints then how come they have not been dealt with.

Read full review of Blizzard Entertainment and 16 comments

Blizzard Entertainment Reviews 0

Looks like Blizzard Entertainment has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Blizzard Entertainment, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Blizzard Entertainment complaint handling

Blizzard Entertainment reviews first appeared on Complaints Board on Jul 24, 2008. The latest review Overwatch 2 was posted on May 25, 2024. The latest complaint unauthorized credit card charges was resolved on Jun 20, 2023. Blizzard Entertainment has an average consumer rating of 2 stars from 111 reviews. Blizzard Entertainment has resolved 17 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.2
2000 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Blizzard Entertainment Contacts

  2. Blizzard Entertainment phone numbers
    +1 (949) 955-1382
    +1 (949) 955-1382
    Click up if you have successfully reached Blizzard Entertainment by calling +1 (949) 955-1382 phone number 0 0 users reported that they have successfully reached Blizzard Entertainment by calling +1 (949) 955-1382 phone number Click down if you have unsuccessfully reached Blizzard Entertainment by calling +1 (949) 955-1382 phone number 0 0 users reported that they have UNsuccessfully reached Blizzard Entertainment by calling +1 (949) 955-1382 phone number
    +1 (800) 592-5499
    +1 (800) 592-5499
    Click up if you have successfully reached Blizzard Entertainment by calling +1 (800) 592-5499 phone number 0 0 users reported that they have successfully reached Blizzard Entertainment by calling +1 (800) 592-5499 phone number Click down if you have unsuccessfully reached Blizzard Entertainment by calling +1 (800) 592-5499 phone number 0 0 users reported that they have UNsuccessfully reached Blizzard Entertainment by calling +1 (800) 592-5499 phone number
  3. Blizzard Entertainment emails
  4. Blizzard Entertainment address
    16215 Alton Pkwy, Irvine, California, 92618, United States
  5. Blizzard Entertainment social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 22, 2024
Blizzard Entertainment Category
Blizzard Entertainment is ranked 4 among 86 companies in the Computer and Video Games category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.