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1.6 45 Reviews

BlackPeopleMeet.com Complaints Summary

7 Resolved
37 Unresolved
Our verdict: With BlackPeopleMeet.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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BlackPeopleMeet.com reviews & complaints 45

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10:33 am EST
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BlackPeopleMeet.com 30 day monthly subscription

For over 2 years now, Blackpeoplemeet.com, with all it's apparent A.I. generated email responses, just plainly and blatantly has refused to address just a simple issue that can easily be corrected if they had actual human customer service representatives working for tge company responding to I am guessing thousands of complaints. Whatever this phone number verification that this website/app is choosing to use to verify anyone's account, is a complete joke in my opinion. That is the sole purpose of my complaint. I cannot verify my account, simply because the only phone number I've ever owned, so of course I used it to verify my account, cannot be used to verify my account. Just dumb all the way around and I cannot get a human being to rationally remedy the situation.

Claimed loss: $29.99 as ever since I subscribed for a one month's subscription, I've never been able to verify my account with my phone number and therefore, not be able to even log into my account either on the app or website.

Desired outcome: All I ask is a human customer service representative, to respond to my countless emails and actually read and remedy my only complaint.

Confidential Information Hidden: This section contains confidential information visible to verified BlackPeopleMeet.com representatives only. If you are affiliated with BlackPeopleMeet.com, please claim your business to access these details.

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11:07 am EST

BlackPeopleMeet.com Terrible Site/Don’t wasted your time/money

Blackpeoplemeet.com is Horrible ! Even their phone number does not work. False claims of finding romance. Administrators contact you to trick you into thinking you’re getting messages. Once you pay, communications stop. Account Settings do NOT work. They hold you hostage. Account Settings always say unavailable, try later so you can’t delete account. Same pics of people for years; some not valid. They lie. They hurt others. They hide behind technology blocking techniques. Please stay away from these dishonest people !

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8:22 am EST
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BlackPeopleMeet.com Black people meet my account. I was hacked beginning of october 23. Can I get into my account?

I was hacked beginning of October. I cannot get into my account you guys said there’s a problem to contact you and I have to two different customer service emails three times or four I am a paid member from September to December 15 or later you keep giving the case numbers I’ve tried to reach you 3/4 customer service emails no response yet times nothing is resolved when I try to login and all it says is there’s a problem with your account contact us at some email which I did And still can’t get in. It’s over six weeks. I need a refund ASAP. Very disappointing. The customer service information does not help whatsoever. You don’t address my issue you send me Gen. information with FAQs.

[protected]@aol.com.

Claimed loss: Three months of paid membership to Black people meet.

Desired outcome: A refund please. I’ve lost six weeks so I need a refund for my three months. Your format has changed over the past year. Your prices increased service you get is not worth a dime.

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5:26 am EDT
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BlackPeopleMeet.com Paid member - no access to account - customer support no help

Horrible- paid member- locked out, customer service does not help you, even after you provide the information they requested to resolve the issue. No customer service phone number either all communications are via email so you will be ignored- and nothing you can do about it. Worst experience ever. Of I could leave a review with no star I would. Try the BLK dating app. To top it off I'm a paid member! Use BLK app have not had full access since I paid for subscription. BLACK PEOPLE MEET IS A RIP OFF.

Desired outcome: Access to my account and a free month

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12:11 am EDT
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BlackPeopleMeet.com I upgraded my membership, paid, was logged out and now I cannot log back in. Tells me my email and password is incorrect

I upgraded my membership, on 6/28/23 paid on 6/28/23, got logged out and now I cannot log back in. I get messages saying my email and password is incorrect. Tried to reset my password, would not send me the password rest email. If this cannot be resolved, I would like to cancel my membership because on 6/it will automatically be renewed at the end of the subscription

I attempted to email the website itself at [protected]@support, blackpeoplemeet.com but get an email telling me recipient address rejected. Undeliverable.

I can be reached [protected]@yahoo.com

Desired outcome: either allow my log in, or get a refund, cancel my member ship. how would you know who i am if infirmation is not asked for

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9:16 pm EDT
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BlackPeopleMeet.com BlackPeopleMeet dating site

My name is Martha Allen. I subscribed a subscription from BlackPeopleMeet for 18,98 plus 1.14 in taxes for a month

On May 01, 2023. . I cannot retrieve my account with them until I verify my telephone number. I have a new telephone number and the same email. Therefore I cannot get into my account. They want me to verify from the old telephone number which I cannot do. I have sent them a few emails but no response at all. They have my money but I can’t access anything to cancel my account and to take my bank card off of automatic. I want my money back and I want to cancel my subscription

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Ghost7006
,
Jun 04, 2023 1:07 pm EDT

1.File A BBB Complaint be sure to screenshot the error message stating that they can't verify your number 2. Email BPM with the same screenshot and make them aware that you've filed a BBB Complaint. I'm experiencing the same issue as of 6/3/23 the listed number on BBB website only connects to prerecorded prompts no live customer service support exists... This Screams SCAM.

I hope this information was helpful.

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8:20 pm EDT
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BlackPeopleMeet.com Dating APP Refund

Hi,

I am very unsatisfied with the men that you all picked for me. Just down right awful. This site takes your money and have the same men on there from previous years when I had you guys before. I tried dating a couple of men from your site and they were not the kind of men that I'm attracted to and would want.

Please do something about this before many others start to leave. I want my money back. I did not use the full 3months of dating using your app. Please refund my money.

Thank you,

Desired outcome: I want my refund.

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8:44 am EDT
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BlackPeopleMeet.com Access to my profile

I created a profile on blackpeoplemeet.com. Everything was working fine until I upgraded my account to a paid account. As soon as the payment went through I was locked out of my profile! I was sent to a "verify account" screen which asked to enter my phone number to be sent a code well I never received the code. After 2 days of searching for a way to contact customer service I found that they are under a company called Media Group which also has Match.com. They have no customer service phone number & were no help at all! The only thing I got was the run-around and I still can't access the site to even delete my profile and they won't agree to do it for me even though I have requested it.

Desired outcome: I just want access to the account or cancel my profile so that I can redo it. That seems extermely reasonable

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7:38 am EST
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BlackPeopleMeet.com Subscriptions

I joined Black People Meet a few years ago, Out of no where my account was blocked and my funds to join stolen, I contacted Black People Meet and was told I violated. I asked what violation and was given no explanation I requested my funds refunded or my account un blocked. I am a disabled veteran I did not and would not violate any of Black People Meet's policies ( No one would show me of any violation) My funds were stolen and my account blocked ... [protected]@yahoo.com. Philip Green

Desired outcome: I want any violation explained or either my account un blocked or my funds refunded. Thank you ...email: [protected]@yahoo.com

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4:50 pm EST

BlackPeopleMeet.com Subscription renewal

The account was renewed even though I disconnected the automatic payment at which time it updated stating I could use the site until the subscription expired That's not what happened it renewed and debited my bank account. I did not want to continue this service There is no customer service to discuss this situation.

It took the money even though I disabled the auto pay how is that legal

Shelly Flood

[protected]@gmail.com

[protected]

Desired outcome: Refund my money

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7:49 pm EST

BlackPeopleMeet.com Blackpeoplemeet.com No service since 2/5/2023

Cannot login to site since 2/5/2023. I have a paid membership. All I get is a white blank page? No information why page is blank or how to correct the problem and login in to site. Now every time I try to login this white page comes up, before when click on login it went to site without any problems. When I try google to login to site, the white page appears there also after trying to login.

Desired outcome: Login in to site or refund. Alfred Tips ([protected]@charter.net

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12:44 pm EST

BlackPeopleMeet.com Terminating account w/o reason / took my money

I paid $41.52 for a 6 month subscription on 12/28/2022. The next thing I know I couldn't login to my account. I thought I have forgotten my password. So I changed but wasn't allowed to retrieve the "confirmation code." I changed the password again, thinking that it was a computer glitch. Still couldn't receive confirmation code. I did this about 3 or 4 times. Finally, I called customer service @ [protected]. I was told this had to be escalated. I received an email response that said this:

Jeremie D. (Black People Meet)

Jan 5, 2023, 12:17 AM CST

Hi meshon,

Please know that due to our Terms of Use, your account has been terminated. We believe this action to be in the best interest of our member community.

Any new accounts created will be subject to review and will be immediately terminated. To review the Terms and Conditions, go to the website and click the Terms of Use link located at the bottom of the page.

Best,

Customer Care Support

No explanations or reasons as to why my account was terminated. And they took my $ after I renewed for 6 months

Desired outcome: I want my refund and an explanation on what happened.

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3:38 pm EST

BlackPeopleMeet.com Senior Black People Meet -

I am allowing a family member to use the cell phone I pay for so, I can only be contacted on my LANDLINE.

What do I do?

I live alone here with my dog.

No One else has access to my apartment and, yes, I live alone!

Please allow me to collect messages from interested men.

Thank you.

Rumanatha Moody, MD

(aka Jamilah)

aka Moody-Ali

[protected]

Desired outcome: Access any messages from interested men, please or, grant a refund!

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2:51 am EST
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BlackPeopleMeet.com Crazy fraudulent site. They use fake profiles. They send fake messages

They wuld do anything to lure you into subscription. There is no quality, just a huge ripoff. Well once bitten twice shy. I have become more careful after using this site. I did my due diligence.

I found J4Date.club

to be efficient service and I found my love there. What’s most amazing it took only three weeks! It was a miracle after wasting so many months and even years of my life on other lousy phony sites and apps that had nothing to do with real dating. My recommendation is to stop wasting money and time on blackpeoplemeet All they do is demand more and more money from you without giving you any real service. Better find other avenues. There are plenty of legitimate dating sites

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6:40 am EST

BlackPeopleMeet.com Blackpeoplemeet membership.

I joined BPM 2years ago. Somehow I forgot my password. To compound this problem in the last 2 years I have had to change debit cards and have forgotten the original debit card I used to open my BPM account. Thus, I was unable to access my account and renew my membership and to make changes on my profile. I have the same email address so the system will not allow me to do anything and I'm seemingly locked out. This is not a complaint. It is a request for help to get back into the website. My profile is simply Jeff, which is my name and on the site. Please, help me.

Desired outcome: To rejoin blackpeoplemeet asap.

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9:32 am EST
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BlackPeopleMeet.com Black people meet = hate - I paid then ceo terminated my account

Black People Meet = Hate - I paid then CEO terminated my account

I paid post a photo description served under 2 Presidents and treated this way?

You all need to seek help stop voting Donald Trump and stop supporting Kanye West (now known as Ye) and Kyrie Irving

BPM CEO and everyone below shows that Martin Luther King Jr. and Muhammad Ali are still right hate and racism is still alive and well

Not medical doctors not smart enough or spiritual enough to help my family and save my wife's life if so I would never have been on BPM I'd be spending time with my family

You aren't Americans your hate and racism needs sent into space your lives are Godless heartless without love

Walmart founder Sam Walton Jeff Bezos Bill Gates Elon Musk Mark Zuckerberg Larry Page/Sergey Brin google founders are about inclusivity

Desired outcome: Sharing publicly BPM = Hate Sub human

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12:51 pm EST
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BlackPeopleMeet.com Be able to login and use my account

I paid to be a member now I get this message and cannot go any further —

Verify your identity

We need to send you an authorization code

Tap continue to get a confirmation number. Message and data rates may apply

But it won't allow to tap/click continue

I paid to be a member but now cannot access/login my BlackPeopleMeet.com account help? What is going on? dominic uzzo Tahlequah, Oklahoma User ID: Life

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Update by U2_
Nov 08, 2022 12:21 pm EST

I paid to be a member but now cannot access/login my BlackPeopleMeet.com account help?

What is going on?

dominic uzzo

Tahlequah, Oklahoma

User ID: Life

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5:34 am EDT
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BlackPeopleMeet.com Crazy fraudulent site

They use fake profiles. They send fake messages. There is no quality, just a huge ripoff. Well once bitten twice shy. I have become more careful after using this site. I did my due diligence. I found J4Date.club

to be efficient service and I found my love there. What’s most amazing it took only three weeks! It was a miracle after wasting so many months and even years of my life on other lousy phony sites and apps that had nothing to do with real dating. My recommendation is to stop wasting money and time on blackpeoplemeet All they do is demand more and more money from you without giving you any real service. Better find other avenues. There are plenty of legitimate dating sites

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7:41 pm EDT

BlackPeopleMeet.com Black People Meet Dating Site

I have attempted to re active my Black People Meet Dating Site Paid Account. My account is paid through October 2022.

Everytime I attempt to sign in, Black People Meet Website system generates a page that tells me I have to call [protected]. Only get voicemail.

I have not been able to enter my paid account since last Friday, today in Monday. I have called the above number over and over and only get a voice message

Desired outcome: Allow me to enter my paid account. Also, repay me for the 3 days I have not been able to enter my account If the above resolution does not happen, refund all my money .

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2:22 pm EDT

BlackPeopleMeet.com Being overcharge

The worst customer service...as well they overcharge you...saying you ask for extra features...as well refuse to let me speak to a supervisor do not join this site

Desired outcome: Get my money back

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BlackPeopleMeet.com Customer Reviews Overview

BlackPeopleMeet.com, a prominent online dating platform catering specifically to black singles, has received a substantial number of positive reviews for its comprehensive features and dedicated services. Established by People Media, BlackPeopleMeet.com has successfully fostered connections within the African American community, serving as a testament to its efficacy and popularity.

One of the most frequently praised aspects of BlackPeopleMeet.com is its strong sense of community. Reviewers often highlight the platform's user diversity and the ability to connect with a broad array of individuals who share common backgrounds and experiences. This focus on community has played a pivotal role in the platform's positive reception.

The platform's user-friendly interface and engaging features also draw high praise. Many users appreciate the easy navigation and variety of ways to interact with potential matches. From the 'Match' function to the 'I'm Interested' feature, BlackPeopleMeet.com offers an array of tools designed to foster connections and conversations, which many users find both convenient and enjoyable.

Another aspect receiving positive feedback is the ability to customize profiles, including the option to add photos, and audio or video greetings. Users appreciate the opportunities to express their personalities and interests, making it easier to attract like-minded individuals. This level of personalization enriches the online dating experience and has been a significant factor in the platform's positive reviews.

BlackPeopleMeet.com's commitment to safety is another attribute that receives widespread acclaim. The platform's comprehensive safety features and privacy policies, coupled with the ability to report and block suspicious profiles, provide users with a secure environment to explore potential connections. The company's focus on maintaining a safe and respectful space for its users is often lauded in reviews.

The customer support at BlackPeopleMeet.com is recognized by many users for being responsive and helpful. The platform's dedicated team is readily available to assist with any issues or concerns, and many users have positively noted their experience with the customer service team.

In summary, BlackPeopleMeet.com has received an overwhelmingly positive response for its comprehensive community-oriented services, user-friendly interface, personalized profiles, robust safety measures, and dedicated customer support. As a result, the platform continues to solidify its reputation as a premier dating platform for black singles in the United States.

Frequently asked questions (FAQ) about BlackPeopleMeet.com

Expand Collapse all
Is BlackPeopleMeet.com a legitimate dating site?

Yes, BlackPeopleMeet.com is a legitimate online dating platform, created by People Media in 2002. It's specifically targeted at the African American community and has grown to become the largest dating site for black singles in the U.S.

Who owns BlackPeopleMeet.com?

BlackPeopleMeet.com is owned by People Media, a subsidiary of InterActiveCorp (IAC). People Media specializes in niche dating platforms and operates several other reputable online dating sites.

Is BlackPeopleMeet.com safe to use?

BlackPeopleMeet.com is committed to user safety and has implemented several security measures, including profile moderation and the option for users to block or report suspicious profiles. They also provide online safety tips and guidelines for users.

Does BlackPeopleMeet.com have a mobile app?

Yes, BlackPeopleMeet.com has a mobile app available on both iOS and Android platforms. It offers the same features as the website, allowing users to stay connected on the go.

How does BlackPeopleMeet.com work?

After creating a profile on BlackPeopleMeet.com, users can browse other profiles, use search filters to find potential matches, and interact with other members through various communication features.

Is there a fee to use BlackPeopleMeet.com?

While BlackPeopleMeet.com offers free account sign-ups, full access to the site's features, including messaging other members, requires a paid subscription.

Can I cancel my subscription to BlackPeopleMeet.com?

Yes, users have the ability to cancel their BlackPeopleMeet.com subscription through their account settings. It's important to note that subscriptions are set to auto-renew by default.

What demographic does BlackPeopleMeet.com target?

BlackPeopleMeet.com primarily targets the African American community. However, anyone 18 years or older can join the site.

How is the customer service of BlackPeopleMeet.com?

BlackPeopleMeet.com has a dedicated customer service team that users can reach out to for any concerns or inquiries. The team strives to provide prompt and helpful responses.

How can I contact BlackPeopleMeet.com?

Users can contact BlackPeopleMeet.com via email or through the 'Contact Us' form on their website. There's also a comprehensive FAQ section that provides answers to common questions.

What types of relationships does BlackPeopleMeet.com cater to?

BlackPeopleMeet.com caters to various types of relationships, from friendships to long-term partnerships.

How many users does BlackPeopleMeet.com have?

BlackPeopleMeet.com is the largest dating site for black singles in the United States. While exact numbers are not disclosed, it's estimated to have hundreds of thousands of users.

Are there success stories from BlackPeopleMeet.com?

Yes, there are many success stories from users who have found meaningful connections and relationships through BlackPeopleMeet.com.

What is the match-making process on BlackPeopleMeet.com?

BlackPeopleMeet.com offers a 'Match' function that suggests potential matches based on users' profile information and preferences. Users can also use the 'I'm Interested' feature to view and interact with a random selection of profiles.

Can I use BlackPeopleMeet.com outside the United States?

While BlackPeopleMeet.com primarily serves the U.S. market, the platform can be accessed from other countries. However, the majority of the user base is located within the United States.

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BlackPeopleMeet.com contacts

Phone number

+1 (866) 727-8920

Website

www.blackpeoplemeet.com

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