BJ's Wholesale Club reviews and complaints 1
View all 456 complaintsBJ's Wholesale Club - patio dining set
Purchased a patio dining set on 6/26/19. Sale price $1499.99, $800.00 coupon applied making a total (before tax) of $699.99. Tax rate in Ohio is 6.75%. I got home and assembled the set. My wife noted that the sales tax amounted to $101.25. That represents the tax on the $1499.99, instead of the amount that I actually paid.
A call to the local store and the CSR said that was correct. I asked and received the number for corporate.
I called them and spent 45 min on hold. The CSR put me on hold several more times and finally transferred me to another person with a ticket number to identify the problem. After 30 more minutes on hold with no one answering, i hung up and called the CSR number again. The time was 6:22, I left my call back number after the voice assured me that I would not lose my place in line by doing so. They close at 7:00. It is now 7:34 and they have not returned my call.
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