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CB Wholesale BJ's Wholesale Club Complaints #62-81
BJ's Wholesale Club

BJ's Wholesale Club review: optical

C
Author of the review
10:22 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I purchased my first pair of glasses in july 2023 from bjs optical. the manager, Amanda, did not inform me of the "get second pair free" promotion. I drove to the bjs at Chambersburg, PA 17201 to discuss the problem. Amanda was not there, but the associate recorded my problem and stated Amanda would be in on Saturday and would contact me. She never contacted me so I began sending emails to which I finally got a reply (after 3 emails) to call the store. I called and Amanda answered and she was rude and verbally attacking me and wouldn't shut up. When I said I was going to report her she honored my second pair of free glasses. she needs to be replaced.

Desired outcome: apology and refund

Keywords:
associate contact emails glasses optical problem promotion saturday second pair store
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  1. BJ's Wholesale Club Contacts

  2. BJ's Wholesale Club phone numbers
    +1 (800) 257-2582
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    Wellsley Farms / Berkley Jensen
    +1 (844) 700-8473
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    Perks MasterCard
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    +1 (774) 512-7425
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    Fine Jewelry
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  3. BJ's Wholesale Club emails
  4. BJ's Wholesale Club address
    25 Research Drive, Westborough, Massachusetts, 01581, United States
  5. BJ's Wholesale Club social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 02, 2026
  7. View all BJ's Wholesale Club contacts
BJ's Wholesale Club Category
BJ's Wholesale Club is ranked 1 among 17 companies in the Wholesale category
#01 BJ's Wholesale Club BJ's Wholesale Club #02 The Wasserstrom Company The Wasserstrom Company #03 DollarDays DollarDays #04 Wholesale Supplies Plus Wholesale Supplies Plus #05 Direct Liquidation Direct Liquidation

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