BioLife Plasma Services
Reviews and Complaints

I was so excited to be able to use this service because as a full-time mother of two on a Pell Grant it's hard enough to do school full time and be able to maintain everything on what income we have.

With that being said, I am extremely disappointed in BioLife services. Specifically the one on 1960 in Houston texas. When I first made an appointment for an initial consultation it gave me an option to have my children looked after while I was there. It went as far as to ask how many children that I have so they could be accommodated. I made the appointment prior to August 1st. There was absolutely no correspondence with me regarding the rule change so when I showed up with my two small children I was turned away. I wasn't even turned away immediately, they let me sit there for a little while before telling me that they couldn't take me. I filed a formal complaint and in that complaint it asked if I wanted correspondence I said yes. Did I get correspondence? No, I got not one email phone call text message, nothing. I had to reschedule the appointment. When I finally did arrive the appointment lasted almost 4 hours. They are very short staffed and they over schedule appointments for new patients.

Once I got through the initial appointment I thought it would be easier. Fast forward to the second appointment. Whoever did my first appointment did not change the questionnaire to the shorter version so I had to go through the entire drawn out 20 minute questionnaire a second time only to be told that I had to see the doctor. So I have to wait I see the doctor they change the questionnaire and then I have to go get checked and get blood drawn. That appointment took 2 hours. Fast forward to my third appointment I sign in to do the questionnaire only to be told to see a manager. I put two hours aside forties appointments so every single time you have to see a different person and then wait to see that person it only adds minutes which can completely screw people over who might need to make it to school or jobs. After waiting a while a manager approaches me and explains to me that I am a small percentage of people out of all of the people who donate nationally they got caught up in a system error and that I would not be able to donate until my sample was not pending in the system anymore. They give me $20 for the inconvenience which is appreciated but after already being there for that much time and wasting gas money $20 barely covers it. Especially considering I was expecting $130 that day. So once again I rescheduled the appointment after being called later that week to be told that I can now come back in to donate. Once again I am referred to the manager as soon as I log in. Once again I have to wait for a manager to find time to come take care of me only to be told that they have absolutely no idea what's going on and that they never ended up taking my sample and I might not be able to donate until I give blood again for them to test. At this point I'm laughing because it's just ironic that I keep being the one having to deal with these fluke glitches. At a certain point it becomes a habit. So once again I wait and she comes back and informs me that I will in fact be able to donate and to go wait in line. In that small amount of time that I waited the line had ended up wrapping around the building and I have a job to get to after I leave. I ended up being an hour late for that job by the way. Once I get through all of the initial testing I sit down to donate and the lady ends up accidentally turning on the machine next to me so she makes me move over then she proceeds to dig in my arm for a vein after I told her that my veins were small and that she was going to have a hard time. When she gives up on that arm she tries to butcher my other arm only to leave the needle in my arm to ask for assistance and then the person who assists me takes a needle out wraps up my arm tells me I'm done. They do not explain the procedure for if they can't find a vein so I'm just sitting there wondering what the heck just happened. I get up I go to the front I talked to a staff member so they can explain to me what just happened. They told me that they were unable to get a sample but that I would get my money deposited in my account anyway and it would be counted as a donation. So after all of that I didn't even donate but on the bright side they at least still paid me and that's the only good thing that has ever happened since I've started to go there and it's the only time that they've actually really made up for something.

with all of that being said I urge people to make sure that you plan at least 2 hours of your day just to the donation part.

The older blonde woman at the front also needs to work on her customer service skills. She gets so upset even though she's the one who can't hear and people have to repeat themselves. I watched her get flustered with three separate people while I stood at the front

I had fallen asleep 2x and it was cause I just got off work and was exhausted. Than they stated I was intoxicated in which I wasn't. I have a breathalyzer in my car. So that was just an excuse not to pay me. They moved the needle around on my right arm without success so they went into the left arm in which no success either. Because I fell asleep they assumed I was intoxicated. I think they just didn't wanna pay me. Not fair! Poked me 3 times for nothing there for I won't be going back

Some of the people that work here are very rude. I was only 2 minutes late so they said but the clock on the wall stated that I wasn't late but someone on staff said it was not right that I had to wait til 4:10 which was more than a half hour I had to sit and wait and they wasn't that busy very uncalled for I've been coming here since 2018 I'm just about to stop coming here. Not satisfied with the service at all some of the people here give

I went to biolife for donation did my first physical on Sep of 2023 couldn’t donate because they couldn’t find my vein and then went again for a physical on 6/4/2023 and did the physical couldn’t stay then went again in September 2023 and they said I have to do another physical (so many physicals) but disclose a new piecing done on 6/15/23 and was told am an unreliable historian and now banned for life which is unfair because when was I suppose to go once I went again I disclosed this and they want to call me a “ liar” weird part of biolife their system sucks just by reading the other peoples bad reviews on this company but whatever just wanted to write this so other are aware of this company before taking your name or plasma to this company

So me and husband we're donating plasma for extra money on side of our jobs we had at the time which wasnt paying enough to support a family of five. We have been going there for for a few months. My last donation was in June and I was told they were going to put a hold on donations until the plama pool testing results werein. It took a month or so for me to find out results. Finally I receive results and I was positive for hep c. I then got tested through my doctor and it was negative. Bio life called stating they ran another test. And it was negative. She stated it was a false positive because there were mistakes made in lab. Now I'm on deferment list.

Hello, my name is Tammy Thorson and up until recently I was a plasma donor but was deferred permanently in which they accused me of hiding or being on certain medications and that's not right or true. The medications that I am taking is stuff that you can buy over the counter too. The reason it goes through my insurance is so I don't have to pay for it so my doctor writes the prescription for it but it's the same Tylenol Advil Motrin that's what I'm taking and Naproxen all of the meds can be bought over the counter and I only take it as needed just like anybody would if they had a headache and needed to take acetaminophen which is Tylenol. I want and need to be able to donate again makes me feel good and I don't think it's right that they could just defer me permanently because of over-the-counter meds I take when I have a headache or any kind of pain all I have is over the counter stuff I don't see where I did anything wrong and I'd like to talk to somebody about this. I like to meet with somebody and talk and discuss this calmly because I did nothing deceptive or wrong.

I've been seeing improvement in how the center was scheduling their services professionally improved. Then I go back to donate and sure enough their is 3 hour time when you get out. That is greed. When you ask to schedule stick to it. People also have a schedules. Not sure what happened that day. Biolife respect peoples time. Don't over schedule or hire a professional scheduler.

Detroit/lavonia Michigan biolife refused to honor paper referrals that I gave to five friends. "Biolife managment "Detroit Mi Ms. RE. B. Stated perhaps my referrals forgot to give the paper referrals at the time of there first visit. They did not. Then I was threatened by her being told that my demeanor was inappropriate when I was attempting to explain my issue. I was not reimbursed five hundred dollars for my referrals. I was given 100 and told we take care of our donors and I did not have to donate that day and to please not give any more bad/ negative Google reviews. I have come to the conclusion that the nurse who does the intake did not honor the referrals. I really don't know but she had a problem with me asking her her name. The only way to refer one is through the app and they claim by word of mouth. They nolonger have the paper referrals available at either locations.

Everything was fine until it wasent. Appointment was 1 hour before closing . Not a lot of people in there . The connected me to the machine and started it . About 3/4 of the way through I felt like I had to throw up which was odd. I look over at the machine and there is blood dripping off the machine . I look down and there was a pool of blood ! I kept calling for help but no one was near . Finally 5 minutes later somebody came and just brushed it off like your fine im going to end you early. (I was already done the machine was inserting saline in my vein) she called the nurse several times . He finally came and explained to me that there is a tear in the tube and that the machine did not detect it and that I lost some blood . He had me walk to the nurse station and instantly I felt weird . He gave me a bath bag and I threw up. My chest got tight I couldn’t breath and he wheeled me into his office and gave

Me snacks . 45 minutes later I left feeling okay but totally traumatized by the experience because how can a machine fail so bad. I could of died and all they keep saying was that’s not a lot. Clearly the floor was covered in blood . I’m still in disbelief.

First off, everyone that works there seems to be dead inside. I witnessed no true organization or procedure practices that were being consistently followed. I literally can't write down all the incompetence I witnessed over the drawn out 22 days of hell they made me go through before being rejected on giving plasma. So, I did the intake, saw the nurse. I had thyroid cancer in 2020. Told the nurse this she looked it up and proceeded to tell me I was still clear to move forward I just needed to get a paper signed by my doctor. Note I had to go back to my doctor 4 times to repeat this form because every time I brought it in there was something wrong with it and the doctor wouldn't take it but never spent the time to explain how the form needed to be filled out. The doctor is supposed to come by twice a week or at least once to sign off papers but took 22 days before he finally looked at my paper and denied me saying I needed to be in remission for 5 years before donating. This is what I mean by procedures and practices, nurse and doctor not on the same page. What should have happened on that very first day the nurse should have looked that up and told me a simple no, you have to be in remission for 5 years. So I wanted to talk to the doctor to find out the reason and why him and his nurses are not on the same page. They kept dodging me and beating around the bush, finally talked to a manager saying he will have the doctor call me. Never heard from the doctor still. They waisted 22 days of my life and I drive a truck so about $120 in gas. If I don't here from the doctor, I will call the better business bureau. This place runs these "first time deals" to trap you because their business sucks. You can see it in the employees faces, they have a horrible leader (manager) is my guess and no one wants to be there. Save yourself the trouble and don't get tricked into their first-time donor trap go somewhere else, trust me!

The person plugging me in didn't say anything to me but ask my name put the arm cuff on stuck the needle in and walked away. When she came back finally I told her my are was going numb and look to be turning colors. She gave me something to hold. Took forever for me to donate and was painful. Wish they could make sure it's comfortable, like other donation centers.