The complaint has been investigated and
resolved to the customer's satisfactionResolved BillMatrix / Metro Pcs — can't pay bill - won't take debit card
resolved to the customer's satisfaction
For the 3rd month in a row, since getting a new bank and new credit card, Bill Matrix cannot accept my payment. They would have me believe it's the card. I use the card for online and in person purchases everything from departments stores to merchandise companies all the way in China and no one but Bill Matrix has trouble accepting my card. When I check with my credit union that holds the card they say Bill Matrix has not attempted one single transaction. The card is a VISA debit card. Should work just like a credit card and does everyplace else. Spent over an hour tracking down a live person to talk with at Metro PCS, then Bill Matrix. They all would have me believe it's something with the way it's being entered or the card itself. Again, no problems with ANY other purchases and have done dozens the same day even. They leave me no choice now but to either set up Auto Pay, which deducts the charges more than 5 days before they are due or go into a Metro PCS store and pay an additional $3 convenience fee. Not acceptable when Bill Matrix Express pay was free, easy and convenient. If you ask me, they don't want to do anything for free so they want to force debit card payers into the "pay early" option or "$3 convenience fee" option. Bill Matrix staff couldn't even take down my credit card information and try it from their end. Because of course by then my account was locked for too many attempts to pay my bill. Process as a debit doesn't work (they probably simply don't take debit and no one will say it) so I click the option to process as a credit instead (the card does both everyplace except Bill Matrix Express Pay). Then one more time and you're locked out for 24 hrs. So, it's back to the inconvenient store to pay my bill in the most inconvenient way, oh and don't forget I will be charged the extra $3 convenience fee for the privilege of being inconvenienced in this way. Each month (3 now) I try to use Express Pay online as I did for over a year with my old bank account and old credit card. Each moth I end up frustrated and going in to the store again to pay. This is ###! When it's time for a new phone, it's time to say goodbye Metro PCS.
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