Big Lots Stores Customer Service


Big Lots Stores, Inc.

300 Phillipi Rd
New York
United States - 43228

Customer Support Phone Numbers

Mon8:00 AM - 10:00 PM
Tue8:00 AM - 10:00 PM
Wed8:00 AM - 10:00 PM
Thu8:00 AM - 10:00 PM
Fri8:00 AM - 10:00 PM
Sat8:00 AM - 8:00 PM
Sun8:00 AM - 8:00 PM

Big Lots Stores Complaints & Reviews

Big Lots Stores / furniture

Apr 1, 2019

Hi sir I am complaining about furniture that I Bourget with insurance that anything happens in 3 years just come and change it. Bu unfortunately I lost the receipt but I applied the credit card of big lots and I approved. I told them to see if you can find out but they refuse it and...

Big Lots Stores / trouble with employee

Mar 28, 2019

This employee at the big lots on business 190 in Covington Parish Of st.tammany Louisiana was mean hateful and disorganized at 10:30 am I was going to the bathroom to urine just before I went to the door it was close and locked when I told the employee that she got disrespectful yelling...

Big Lots Stores / living room furniture set

Mar 19, 2019

We recently purchased a livingroom furniture set, specifically, a loveseat, couch, & matching recliner, from our local Big Lots store. Sadly, after just one week of use, when my husband was adjusting the handle of the recliner forward, as is necessary to lower the footrest, the screw...

Big Lots Stores / fraud/lies

Mar 10, 2019

Warning!!! This place sells used, broken, returned furniture as "new"!!! There is a skinny black guy that works in the furniture department who seems nice and honest... And boy, does he play that part well!!! I wanted to get a specific color chair, because I couldn't find that...

Big Lots Stores / manager intoxicated while working

Jan 30, 2019

I was inquiring about furniture at Big Lots #1718 and the store manager, Brian was helping me. He was intoxicated, probably from the night before still and my elderly mother was so upset we had left the store. He had a very strong odor of alcohol. I sent an email bc im not sure how to let...

Big Lots Stores / washcloth

Jan 2, 2019

On 12/18/18 I purchased a set of white wash cloths and washed them when I got home and my daughter folded them and put them in the bathroom ready to use. I was very surprised when the first one I pulled out had one of the hemmed edges completely unsewn and was nothing but a ragged edge of...

Big Lots Stores / hudson slate swivel recliner

Dec 23, 2018

Hello my name is Roxanne. This is my first time EVER making a complaint but after today I knew I had to reach out to someone about the situation I just had. I would like to first say that the day before I called ahead told them the make of my car and asked would the item fit they insisted...

Big Lots Stores / customer service

Dec 19, 2018

Store was unbelievably busy and only 2 employees. I feel so bad for them. They had customers yelling at them asking for assistance for more registers to open. I was not able to get my merchandise as I had to get back to work. Do not go on lunch hour I guess. They're we're no shopping cart...

Big Lots Stores / manager kathleen at store 4316

Nov 7, 2018

I was hired on October 30, me schedule was 9-12, The manager Kathleen put me in the break room alone and said to watch 10 videos, I'm assuming training videos, well a three hour shift let me watch 6 videos, then went home, the next day October 31, 2018 my shift was 1-5 Kathleen my store...

Big Lots Stores / simmons manhattan living room sectional and ottoman

Oct 25, 2018

I purchased this sectional and ottoman at a Big Lots store in NJ almost a year ago and it looks horrible like an old couch. I take care of my furniture and its flaking, peeling and every day it's just getting worse. This is just unacceptable quality furniture. I know its inexpensive...

Big Lots Stores / sectional couch

Oct 23, 2018

Date 10/20/2018 I purchased a sectional, it was delivered and there was a tear on the arm which came from the factory as the sofa was delivered in plastic wrap and cardboard. I had already paid $165 to have it moved to my home and had no way to return the sofa!! I live around 36 miles from...

Big Lots Stores / unprofessionalism

Oct 21, 2018

I was in the store shopping in the Christmas section when I overheard a couple of employees talking. During the conversation I heard a females voice using foul language. As I came around the corner I saw a Male employee and female employee standing there I noticed their name tags one said...

Big Lots Stores / poor service from a manager

Oct 21, 2018

I was doing some quick shopping at the Biglots on Bee Ridge Road in Sarasota and I couldn't find an item I was looking for so I decided to ask the first employee I saw and I believe the name tag said Trish but when I went up to her she was just standing there holding coffee and on her...

Big Lots Stores / customer service by a manager

Oct 14, 2018

no help to me or the tons of people that were in line. There was only one cashier and when I asked if he was going to help he said no I'm looking for something, I couldn't believe that there was not one person could've stoped and helped when that is what they are here for. Terrible...

Big Lots Stores / store #5097 bluffton, sc

Oct 13, 2018

Store Manager James Wallace was reported for sexual harassment, due to messaging one of the previous young lady employees on a dating website. this man is married with a child and all HR did was tell him not to do it anymore and take down his dating site. Never mind that he was messaging...

Big Lots Stores / store in shelby, nc do not hire others of color

Oct 4, 2018

I applied to this store a couple months back when they were constantly telling the customer and putting on websites that they were hiring. When I called up there to check on my application, I was referred to the manager. When I talked to the manager, he had already seemed like he had an...

Big Lots Stores / ilive 29 inch sound bar

Oct 2, 2018

Good evening, I purchased a 29 inch sound bar from the Big Lot store in Beltway Plaza on Greenbelt Road, Greenbelt Maryland on 9-30-18. I attempted to set the unit the next day to find it did not work, it didn't power on via remote or manually. I returned the unit to the same store thi...

Big Lots Stores / manager told us to wait until the end of month weekend sale to save money on items.

Sep 29, 2018

The problem is the price on the object that was on sale for a month went up $50.00 just before the (so called sale) started on Saturday that the new sale started on ! We wanted to buy two Stratoloungers that were normally $399.00 but were on sale for $349.00 . So we would have saved $170.00 on...

Big Lots Stores / furniture

Sep 26, 2018

I am very disappointed with big lots, with the furniture I purchased! I bought 2 sets of furniture(couch and loveseat). The first set I had only 3 months, and the wood broke in the back and broke through the material! I was able to bring it back to the store(and they still put it back on...

Big Lots 955 Sepulveda, Torrance, CA 90502 / shared property line security maintenance

Sep 4, 2018

I'm a homeowner sharing property line behind big lots and 99 cent store. The stores rear access gates are broken into and unlocked for homeless people to gain access. The open gates jeopardize the security of over 10bresidential homes that share the property line with big lots and 99...

Big Lots Stores / corporate event at embassy suites knoxville, tennessee.

Aug 23, 2018

I am a guest at the Embassy Suite in Knoxville, Tennessee on Parkside Drive. Last night, August 22nd, 2018 Big Lots had a corporate event at this Embassy Suites Hotel. I got to witness some rude behavior by the Big Lots employees at this event. During the course of the evening, I saw a...

Big Lots Stores / 9 cube storage

Aug 20, 2018

I purchased a 9 cube storage on August 5, 2018 and it came out of the box with a defect on one of the slants. I'm not really resourceful in building so it took me a while and by the time I realized I had the structure already built. I would be willing to settle for a refund or replacement...

Big Lots Stores / hicksville big lots cashier - amanda

Jul 31, 2018

I went in to Big Lots on 275 S Broadway, Hicksville, NY 11801 on 7/30/2018 with my mom. We purchased $271 worth of merchandise. While we were being rung up we were bagging our stuff and our cashier named Amanda said to my mom "Mam can you please hurry it up???" My mom has Parkinson'...

Big Lots Stores / customer service

Jul 30, 2018

Manager Gloria at the Big Lots in Covina on Arrow Highway was unnecessarily and abruptly rude to me this morning at 9:50am on July 30th, 2018. I wanted to return a product without a receipt because I did not know the store policy. She defensive shot at me I can't with an attitude. I asked...

Big Lots Stores / human resources and dtl

Jul 25, 2018

I am an employee that hates working for big lots! The region I work for is aweful as ever! When you call the human resource manager concerning problems she never gets back with you! The district manager we have ERIC VANDERHOOF IS RUDE AS EVER, picks certain managers to talk to when he...

Big Lots Stores / customer service/manager

Jul 24, 2018

7/24/2018 - I came to your store at 8:02 am (in which the store opened at 8am) to return an item. When I arrived your doors were still locked and a worker by the name of Ava was standing inside the doorway. When I told her it was after 8am - she turned her back to me and ignored me. After...

Big Lots Stores / service

Jul 22, 2018

I was in the Sparks NV new Big Lots off of Disc Drive at 4pm today 7/22/18. I was bringing back a cookie jar. I purchased the jar along with approximately an additional $250 that day. I travel for business so today as I was unpacking what I purchased the lid on the jar was not in the...

Big Lots Stores / sectional

Jul 11, 2018

I will no longer get furniture from this store and I will tell everyone else I know to NEVER buy furniture from you guys again! Haven't even had this damn couch a month and the cushion ripped in the material is coming off the fabric and the back of its broke all in one month of having thi...

Big Lots Stores /

Jul 8, 2018

I am really not complaining but we bought the floor model of this umberella and the store took it down for us and when we put it up realized it did not have the covet with it and they told us we could just bring it back for a refund but we would love to just keep it if you could send just...

Big Lots Stores / hiring of summer employee

Jun 12, 2018

My son, who was at home after completing his college semester interviewed for a position at Big Lots in Brockport, NY, after discussing positions that were available. He went out of way to setup interview for when he got back from school so he could start right away. He was informed he wa...

Big Lots Stores / shadow creek 10x12 gazebo #810367909

Jun 10, 2018

Hello I purchased the shadow creek 10x12 gazebo $599.99 about two months ago. I just put it up today and the netting/privacy curtains are damaged. I went to biglots in newburgh and spoke to the manager. She told me to call biglots customer service and give them the item#810367909 and they...

Big Lots Stores / service

May 22, 2018

I called to check on my order which I have already paid for I bought a headboard, bed rails which they said would be in Wednesday 5/23/18 said I could call today to double check they told me no and then said you haven't paid for them and I said yes and a headboard, dresser and mattre...

Big Lots Stores / store team leader

May 4, 2018

I was in the store today at 5:30pm 5/4/18 I came in to say hi to a few of my old co workers and was going to proceed to buy a few things Jessica came up to me and stated "I don't appreciate you coming in my store and bothering my co workers while there working" I stated I was just coming...

Big Lots Stores / furniture

Apr 20, 2018

On April 11th I purchased over $7000.00 of furniture, paid cash in full. They gave me damaged furniture without a discount, then they gave me incorrect product. I had to rent a U-haul to get my furniture and because they were so incompetent, I had to rent it an extra day! Doing thi...

Big Lots Stores / customer service & management

Apr 10, 2018

I had the most horrible purchasing experience with Big Lots! I am so upset how we were treated. I made a corporate complaint, but we don't know if that will even do us any good. We purchased a entire patio set with a fire pit. Within the 30 days the fire pit started malfunctioning. We...

Big Lots Stores / sectional sofa

Apr 10, 2018

I have patronized Big lots for nearly 20 years I owned car washes up and down the east coast So I have brought and visited stores from as far as Aiken Sc to Glen Burnie MD I purchased a sectional sofa 2 years ago I have never been so upset at a purchase than I am now I have to daily sweep...

Big Lots Stores / discrimination/racial comment

Apr 5, 2018

I am an employee at a big lots located in Missouri. While being taught how I should greet customers coming into the stores and exactly how it should look I was told "If a monkey can do it so can you." I was unsure where to take something like this so I hope someone could please respond I...

Big Lots Stores / lack of service and extremely low product availability

Mar 17, 2018

Big Lots Store # 1615 Higland Ridge Plaza 5375 Ridge Ave Cinti., Ohio 45213 3/17/18 at 11:50am I went to my local Big Lots to make a purchase. I am a loyal customer to this location and I have abandoned Walmart's to make primarily all of my home good purchases from this store. The store was clean...

Big Lots Stores / I am complaining about the product I received

Mar 17, 2018

Hi, I had ordered adidog clothes for my puppy who is right now 8 months old. I had given measurements- Neck 23 inches, Chest 33 inches, Back 35 inches for my puppy in to your colleague Manas. Post which he confirmed as per my measurements he had dispatched 6XL for him. In the 1st place i...

Big Lots Stores / furniture manager at aliquippa pa store...

Mar 12, 2018

I am a repeat customer over and over at big lots stores.. Last year I bought a living room set and was 100% satisfied with the furniture and most of all the price for the furniture. I just went back to the same store and buy a bedroom set you had listed in your ad. It is the manoticello...