Big Lots
reviews and complaints

I gotta say, I ain't too happy with my experience at BigLots! I bought a couch from them about 8 months ago and already the middle wood support snapped when I was just sittin' on it like a normal person. I was pretty ticked off, but at least I kept the receipt so I called up the store to see what my options were. Let me tell ya, it was a real headache tryin' to get some help. They kept passin' me around to different people at different stores and it was hard to keep track of who was sayin' what.

First, I was hopin' to get a replacement for the broken part, but they told me they don't even sell that couch anymore. Then they said they had the replacement piece, but it would cost me $75 and I'd get the rest of my money back. I asked how I'd get the refund and got a bunch of different answers. This one guy, Greg, who said he was an assistant manager, kept interruptin' me when I was tryin' to figure things out. He told me at first that the refund would go back on my original card, but then later he said I had to go back to the original store to get it.

When I talked to Greg again to see if I could just get a refund without the replacement, he told me that the store had already taken a bunch of hits from people havin' the same problem with bad furniture. He said that doin' a refund would affect bonuses and paychecks, so we had to go back to the original store. Finally, I went back to the original store and found out that even though the couch support had knots all over it and broke within a year, I could only return it and get store credit. What a bunch of baloney!

Honestly, I wouldn't recommend buyin' furniture from BigLots! It's all stapled together and the wood they use looks like scrap wood with knots glued in it. Don't waste your money like I did.

I recently had an experience with Big Lots that left me feeling frustrated and disappointed. I was in the market for a new mattress and headboard, so I decided to check out their website. After putting in my information and confirming my order, I was suddenly kicked out of the system. I tried again, but the same thing happened. Frustrated, I decided to call their customer service 800 number to see if they could help me out.

To my surprise, they had no record of my order and informed me that they were experiencing "computer issues." They suggested that I try again later, which I did. However, things only got worse from there. My bank called me to inform me that there were two pending charges from Big Lots totaling $1,736.38. I immediately went back to the Big Lots website to try and cancel those charges, but what followed was an absolute nightmare.

Their customer service was terrible, and I had to jump through hoops just to get my money back. They essentially "borrowed" my money without my permission, and I was left struggling to pay my bills and buy basic necessities like food and gas. They sent me an email promising to resolve the issue within 24-48 hours, but no one ever called me back. When I called them, they demanded all sorts of personal information to send to my bank, and when I asked when the issue would be resolved, they told me that they didn't know and that the department responsible was gone for the weekend.

To make matters worse, they sent me to the "Manager voice mail," which was clearly not being checked or responded to. If it was an emergency, they told me to call the 800 number again, which was the same number I had just been transferred from. It was a never-ending cycle of frustration and disappointment.

In the end, I had to dispute the charges with my bank to get my money back. I would never recommend using Big Lots to anyone. Their customer service is terrible, and they clearly have no regard for their customers' time or money. Save yourself the headache and shop somewhere else.

I like to go to Big Lots because they have some good deals on throw and area rugs. However, I have noticed that the quality of their products has gone down. The rugs I have bought from them have started to shred at the seams after just one wash, and they get snagged easily when I vacuum them. This makes them pretty much useless, which is a shame because I really liked the designs.

I have also noticed that some of the products they carry are overpriced. I have found the same items at the dollar tree next door for a fraction of the price. Their garden decor is cute, but it's not discounted and I have seen the same items at Walmart for much cheaper.

During the Covid-19 crisis, I have found that they don't always have the items I need in stock. They claim to have everything you need, but that hasn't been my experience. It's frustrating to make a trip there and not find what I need.

The only real discounts I have seen are on clearance items, but even those aren't marked down much. The sheet sets I bought from them were of poor quality and became wrinkled and dull after just one wash.

The $5 off $15 coupon is a great deal, but I have had trouble getting it to work. The internet connection at Big Lots is often bad, which makes it hard to use the coupon at the register. Their website also crashes a lot, which makes it impossible to check out. I tried to buy some items during their after-Christmas sale, but I couldn't check out for weeks. I lost three coupons because of this, and when I contacted customer service, they told me their system was overloaded and should be fixed soon. I never got my coupons back.

Overall, I have stopped shopping at Big Lots because of the poor quality of their products, the lack of items in stock, and the overpriced items. The only good thing about shopping there is the friendly cashiers and the fact that they allow dogs in the store.

Delivery. So I ordered this couch on Thursday and paid for delivery which was scheduled to be on this past Saturday between 8am-8pm. Was supposed to get a call on Friday to schedule a time for delivery, that never happened. I went ahead and planned to be home that whole day through the time period, since I had no idea when they would come or if they will even contact. So reached out to customer service at about 2pm that day, and was transferred to the delivery company which then said it would be deliverd tomorrow (Sunday the 21st) between 10-2pm. Another day where I just waited the time frame just in case they came, and just like the previous day there was no delivery and at this point that is crazy. You would think that when a person spends nearly $1000 on a couch. that the customer service would be great and that was not the case. This is probably the WORST CUSTOMER SERVICE that I have ever recieved when ordering furniture. It was almost like they didn't want to deliver and could care less about the customers time and lacking what they are supposed to be doing for their job. Now it's Monday, 5 days after ordering and no delivery nor update. It's crazy that when you pay the $100 for delivery online, and NOTHING has happened. I will make sure to never recommend Big Lots to anyone and will make sure that my story will be shared on all social media platforms, yelp, and whatever else I can find to leave customer feedback for.

Delivery. So I ordered this couch on Thursday and paid for delivery which was scheduled to be on this past Saturday between 8am-8pm. Was supposed to get a call on Friday to schedule a time for delivery, that never happened. I went ahead and planned to be home that whole day through the time period, since I had no idea when they would come or if they will even contact. So reached out to customer service at about 2pm that day, and was transferred to the delivery company which then said it would be deliverd tomorrow (Sunday the 21st) between 10-2pm. Another day where I just waited the time frame just in case they came, and just like the previous day there was no delivery and at this point that is crazy. You would think that when a person spends nearly $1000 on a couch. that the customer service would be great and that was not the case. This is probably the WORST CUSTOMER SERVICE that I have ever recieved when ordering furniture. It was almost like they didn't want to deliver and could care less about the customers time and lacking what they are supposed to be doing for their job. Now it's Monday, 5 days after ordering and no delivery nor update. It's crazy that when you pay the $100 for delivery online, and NOTHING has happened. I will make sure to never recommend Big Lots to anyone and will make sure that my story will be shared on all social media platforms, yelp, and whatever else I can find to leave customer feedback for.

Order black groovy sectional have not received legs fir couch i have been calling and speaking with representatives who can not provide me with any help. Every time i call they say my contact info in wrong and I provide the correct contact information at every call and still some how they don't have it and are unable to reach me. I request to speak with supervisor and representative continues to tell me no one he transfers me to with assist! Big lots had no problem taking money out my account but can not provide me with what i paid for! They offered a 20% discount in store to get legs from big lots but then proceeded to say they dnt have in stores. So what am I suppose to do? They will not accommodate me for there mistake!

My fiancé is an employee of Big Lots in Alliance and he is on the autistic spectrum and his store manager knows it yet she is constantly condescending to him and blames him for so much stuff even on his days off.. and on multiple occasions he has left work at the end of the day in tears and feeling horrible about himself because of the way she and most of the other managers and bosses talk to him and treat him at work. It is bad enough that even some of his coworkers don’t understand why they treat and talk to him the way they do. And I have seen numerous times where he is on break and they call him back in to do something and then he never gets to finish it.

Do not buy furniture from this company. Terriblr warranty and customer service. My elderly mother bought a power recliner from the Little Rock AR. store and within 30 days it quit working. We called the store and now they told her they wouldnt replace the chair or refund her the money for the chair. she is elderly and lives on limited money so the cost of this chair was significant for her. Really sorry company to deal with.

We purchased a large umbrella from Big Lots for $183.59 (we were able to use a discount coupon - original price was $239.99). We purchased the umbrella 2/19/22. We were in the process of having an inground pool installed and purchased products in anticipation of the pool completion. The pool was not completed until 7/1/22, which is when we put up the new umbrella. On 1/12/22, the umbrella broke! The part that holds the majority of the weight of this heavy umbrella is made of plastic and it broke right off. I immediately began to search for the company information and finally found it on Big Lots website and reached out to the company - C2C Trade Inc on 1/13/23. They responded right away asking for receipt and they would review our case. I responded with the receipt on 1/15/23. Since then, they have only responded a few times that they would review the case but I can't reach them. The break was within the first year after purchase. It is now beyond a year and Big Logs refuses to assist as well after i reached out to them. I continue to reach out to get assistance from C2C, but they also have ignored me. Big Lots sells this defective product even today and will not provide assistance! We bought over $3000 in products in 2022, but assure you we will not be purchasing from them again! I need BL to assist reaching C2C to get this resolved, or they should back their products and provide a replacement of this product! I even call the number C2C had on their email and it's just a basic answering machine that picks up and never get a response. [protected] and the name Sandy Zhang is on the e-mail.

I purchased some patio furniture at one big lots store but one piece was not there so they sent me to another store 35 miles away who said it was there. iIt was on a 20% off sale. When I drove to that store the piece was in but they refused to honor the 20% off even with my ad for it and the other store had just done it. A difference in $119.99. plus my gas to the store.

The district manager said NO but if I would come back tomorrow I could get it for 20% off. That would have been a 90 mile round trip from my home. Right now I am considering returning all the pieces and never shopping at big lots again. This was horrible treatment from your company. So if the, the district manage wants me to return to the store, I will return but bring all the merchandise with me for a refund and shop elsewhere.

I've tried to take the Big Lots survey. It goes to the last page and says "thanks for taking the survey". hmmmm. I've tried 3 different avenues, with the same result. When I call cust. service they say I have to talk to the survey help line. The survey help line has someone who I can't understand half of what they say, and I "can't talk to anyone else" according to that person (when I asked to speak to someone I could understand). They were only signing me up for something (couldn't even understand what that was, cuz couldn't understand the person)- kept talking over me and asking me to "validate my information". I said multiple times I didn't want to sign up for ANYTHING! just tell me how I can take the survey. I finally had to hang up because she just talked over me incessantly asking for info. and would NOT address the survey issue (they ARE the survey help line, no?) What in the world has happened to Big Lots that they can't help you with a simple question? So sad. Everything is in a circle and no one can help me - they just send me to someone else who won't help

Good morning,

My name is Christina Thompson on the 24th of November 2022 around 6pm I had made my way to Big Lots on Sheridan. I had come to big lots for the simple reason that for the past two months I was homeless, with that being said the 23rd of November 2022 I received the keys to my new apartment. Hints the big lots shopping experience. I went to grab a few things for the new place when I spotted the chef man air fryer on display in the middle of the isle. I didn't notice that there were two different sizes of air fryers until I went to check out and was shocked that it was $50.00 while the sign posted $19.99. The cashier called for manager to verify the price "yes the big ones are missed with the little air fryer, but she is not going to get it for $19.99. But do let her know that 11/25/2022 that big air fryer will be on sale tomorrow for $25.00." said the manager to the cashier over the radio. The manager had finally made his way back to the front and that is when I asked well seeing as to the air fryer being mixed with the ones that were on sale. I should have gotten it for that price. The manager said no way and that if I come back tomorrow than I could get for $25.00.

The manager was not very helpful in anyway nor did he apologize for the confusion. I know firsthand and from experience that no matter what store you are shopping in if there is a price tag that reads a lower price than what it had ringed up for that the manager lets it go for the tag price but immediately fix the Remainer so that it does not happen again.

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As I was exiting the parking lot at the Big Lots store in La Canada, CA, my front passenger side tire hit a raised curb very hard. The triangular curb is located next to another similar curb and is not visible, when you're in a car driving. The raised curb does not have any type of pole signage to bring attention to drivers, when making a right. I spoke with Julio (Asst Mgr) immediately after it happened and was told "a lot of customers drive over this". Also, a customer that was walking outside came up to us and stated that he's lived in La Canada for 15 years and this has always been a problem. I've taken pictures of the area and pictures of the tire marks that plainly show other cars that have run this curb over. After I filed an incident report with Julio, I left to go home and my dashboard light notified me that my tire was low. When I stopped at the tire service about 3 blocks away, my tire was completely flat. They couldn't repair it, I needed another tire. In addition, the car needs an alignment.

May 2022, I purchase two of these love seat recliners and both of them are missing pieces and falling apart. I paid $1759.97 from BIG lots on W broad St Columbus Ohio. The manager is not being negotiable with swapping out or returning this defective product. It's embarrassing and upsetting because we can't sit in our living room without struggling to either put our feet up or down, the reclining part is bedding, sagging and does not have a support piece to prevent this from happening, this was delivered this way. I have been kind, willing to swap out to a different piece or even something close. We do not have children in our home, we are not home a lot so being rough on the furniture is not even a question. All four reclining sections are missing the support bar underneath.

I purchased this item on 7/25/21, however it was on back order and it took a little over a month before I received it. When I did receive it the material on one side was defective so I returned it to the store and they replaced it. I have sever back issues and this recliner allows me to experience some relief. How ever about a month ago I noticed that the back of the recliner was leaning to one side, this issue became increasingly worse (I believe the frame work is broken on that side) and at this point I am not able to set straight in the chair causing my back pain to flare up. This was a fantastic chair for the number of months that I could enjoy it. I have talked with the folks at Big-lots but they told me they couldn't do anything about it because it was past there 30 day warranty. I would have thought that a manufactures defect like a broken frame would superseded the warranty. Please advise if there is anything that can be done to replace this chair

I am a loyal customer and this is the last straw for me. I feel like I am being scammed. I tried to order an item three times and they cancelled my order even when they said online it was available for shipping and in store. Then they increased the price every time RIGHT after they cancelled and still had it available online. no one could help me resolve this and this absolutely ridiculous!

On Saturday 10/29/22 I ordered 2 electric fireplaces (SKU810596599) from the Grove City store and paid for them. It said there were 3 in stock. I made all the arrangements to switch cars and pick them up the following day and deliver one of them and switch cars back. Woke up to find and email stating my order was canceled. Called the 1-800 customer service number to see what happened and they told me it was because they store put one on hold for a customer and their count was wrong. I used a 25% off coupon for my order also, so I not only lost out on the purchase but the coupon also. I am very upset and would like the purchase price honored due to the fact that I paid for it online and the person in the store only put it on hold. That isn't my problem, nor do I care I almost drove clear out of the way for nothing, all because the store made a mistake. Please update more often. Maybe customers would shop more often. This is very upsetting. Now because of the stores mistake I have lost out on a great deal. This is very upsetting. Please make this right. I would like to repurchase these at another store for the same price. Order #[protected]

Order #ORD2883315614 Case # [protected]

First, I got charged 3 times on 5 separate transactions totaling $960.72 for a $320 bed. I call customer service and they told me I have to call my bank to dispute charges because she couldn't see them on my account. After that aggravation I'm still waiting on my money. Then the next day I open the boxes to put my bed together and I'm missing the hardware. I'm very disappointed in this service. My bed is on the floor waiting on the parts. Hopefully I don't have to take this back because driving a truck with the gas prices is outrageous.