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CB Travel and Vacations Best Western International Complaints #82-101
Best Western International

Best Western International review: Rude manager ( 1 comment)

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5:02 am UTC
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The complaint has been investigated and resolved to the customer’s satisfaction.

I recently stayed at the Best Western for 2 nights. I checked out and signed my credit card statement, which was for the 2 nights I stayed. A few days later I check my bank account on line only to find out they came back and charged me for a 3'rd night. So they charged me an extra 88.14. I called and spoke to the manager who told me she would not be refunding my money because they had a large party who stayed at the hotel that night, and one room was a no show. So they charged me for the room? WTH she also told me she consdiderd me a part of that party. One one person in the party told her to charge my card?Ive never meet them before in my life. The manager was also very rude! I will be taking this up with my bank so far they have screwed me out of 88.14 for a night i didnt even stay! Im mad!1

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SirNupe07
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May 13, 2011 8:29 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

On May 12, 2011 I flew into Chicago on a Red eye... I arrived 2am all of the hotels in the area of O'Hare Airport were booked, so I searched to see what Hotels were available in the are and was connected to the Best Western at 1231 Lee Street in Des Plaines Ill, [protected] and spoke with a Young lady that was very helpful, I asked If they had any available rooms and she stated yes.. I asked if I could reserve on right away because I had just arrived in the City and I was told that I needed to speak with her manager and the manager wouldn't be in until 8 am. So she stated let me get your name a a credit card to hold a room for you, I asked if I would be charged for the room in which I got a NO! now I'm searching around to find a place to sleep due to the long day as well as long flight to no avail... so I parked in a McDonalds parking lot to take a snooze. when I awaken it was 6am so I rode around til 8am, I called the Best Western @ 1231 Lee Street Des Plains Ill. 5/13/11 to talk to the manager about the room, he stated that he would have to charge me $20.00 early arrival fee... Now I travel a gfreat deal and I've never heard of such A THING! AND HE ALSO STATED THAT HE WAS GOING TO CHARGE MY CREDIT CARD THE FULL PRICE FOR CANCELLING... and I stated I asked the night person if I would be charged and she stated no because I hadden't stayed there... Now I'm really pissed by the bate and switch... as I started driving I fould a awesome Best Westers @ O'hare The Director of Sales Maria Rowla and Antonio@ 103000 W, Higgins Rd. Rosemongt Illinois, [protected] took me right in without an early fee.
I called my BANK to dispute the charged because I was giving wrong Information and I feel I shouldn't have to pay for someones else mistake...

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  3. Best Western International emails
  4. Best Western International address
    6201 N. 24th Parkway, Phoenix, Arizona, AZ85016, United States
  5. Best Western International social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 02, 2026
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Best Western International Category
Best Western International is ranked 19 among 404 companies in the Travel and Vacations category
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