Best Buy review: Windows 11 purchased at local store

Hello, my son purchased windows 11 at a local Best Buy. It's a digital copy with the license key on the receipt where you can obviously see if the key has been used, When my son was putting together his new computer, his new computer had windows 11 on there, so the need for the purchased at Best buy was no longer needed. So we go to return the item, which states "Return/Exchanges Policy: 15 days on most purchases. Activatable devices have a 14 day return policy". The gentleman at Best Buy told us we can return the item as long as we have the receipt. It was purchased 8.4.23 @4:12.. The customer Pin # is:[protected]. So we are well within the 14 day return policy. Windows 11 license key"TWN9H-FCY2H-D3429-8QKQV

So that's the background. We go to return the item today. The gentleman says no we can't return the item $130 mind you. After a bit of dialogue, we have no answers so I call corporate. 1st 2 callers said yes we can return just go to the store... that was tried already, then the 3rd person we talked to by phone said no we can't. issue for us is. you have the capabilities to see if that license key was used. you will clearly see it has not. Please help us here. I will climb the ladder as high as I can go till I get someone who can see we didn't use the code. Thank you

Scott Michelson

941.545.3163

[protected]@gmail.com