Best Buy review: Poor customer service

1/12/24 12:30 pm my wife and I went into store #251 to buy a Lively smart 3 phone. Sirena helped us, but her customer service was lacking. Her interest wasn't in helping us. It took 2 hours for her to get the phone set up, but was having trouble calling it in. I said if there was a problem just put everything back as it was and cancel the sale. She handed the phone to me and said it's ready. I ask if she could show my wife how to use the phone, her comment was there is a book you can read. When we got home the phone is not set up. It reads (set up failed). I spoke to the Manager on my way out and he wanted us to spend more time to see Geek Squad. He wasn't interested in hearing about poor customer service. I will take the phone back tomorrow, and hope the service is better.