Best Buy/geek Squad — assaulted by repairman
I had a service visit scheduled between 8 and 12. When the repairman arrived at 3:30, he marched into my house with no introduction other than, 'how's it going?' I said, 'I would appreciate the courtesy of a phone call if you are going to be this late.' His response was, '[protected]@#$ you!' He shoved me against the wall and marched out of my house, saying 'if you come after me, I'll put you on your #!"
I got on the phone and worked my way through four operators before I could relay the story. The response?"Well that is appropriate behavior for one of our technichians. When would you like to reschedule the appointment?" I have continued to call and email and 5 days later, still have no apology, explanation, or even a response (much less the repair I needed).