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4.1 4172 Reviews

Best Buy Complaints Summary

199 Resolved
930 Unresolved
Our verdict: With Best Buy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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12:23 pm EDT
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Best Buy Geek squad larceny

On 4/3/22 while my computer was being remotely operated by a Geek Squad tech my PayPal password was changed and my account was used to purchase a Best Buy gift card without my knowledge or consent. On 4/7/22 I saw the fraudulent charge on my credit card and immediately contacted PayPal, my card company and Best Buy.

I have been a long time user of Geek Squad and am shocked and appalled by the lack of response from Best Buy. I have called and emailed numerous times with no result other than being told that my case is being investigated and I will hear something in 24 to 48 hours. It's been 3 weeks!

I was able to recover the deleted emails that show the date and times of the fraudulent transactions and sent them to their abuse email twice, also with no response. I would think this should be the proverbial smoking gun since they tell me all sessions are taped so the perpetrator should be easily identified.

I am very upset by this violation of my trust by this Geek Squad tech and cannot understand why Best Buy is not taking this seriously. They are selling a service that relies on trust and obviously in this case that trust was shattered, I do not want this to happen to anyone else and I want to know what they are doing to ensure this will not happen again!

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Jai Scouten
, US
May 14, 2022 1:17 am EDT

Sounds like an inside job, and Best Buy does not care

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1:16 pm EDT
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Best Buy Computer monitors

I went into my local best buy after trying to play a game on my PC monitor that should be but is. After chatting with tech support (Geek Squad) and allowing them to access my computer they advised me that the monitors I purchased are actually not as described on the box or the monitor itself. They told me that I need to return to best buy and let them know that I was sold improper equipment. I saved those chats and took them with me as well to my local best buy where I purchased the items on my Father's BB credit card. The lady Nina who was helping me was very rude and disrespectful, unprofessional and needs MUCH additional training. She then proceeded to tell me to bring in my entire computer and monitors, which I told her I won't do that considering she advised me if my computer gets damaged while in their hands that is my issue and they will not be paying for my computer. She was crazy out of her mind since it cost me $5000... She needs so much more training than what she has gotten in the past, that's for sure.

Desired outcome: New monitors or full refund [protected] bought under bestbuy credit card using another phone number

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1:48 pm EDT

Best Buy Geeks squad repair

Took my air pod pros in for repair. They said they sent them off and when the returned was another pair with no warranty and still same problem. I do not believe they sent them it for repair case was dirty like they was just sitting on shelf and abused. When I went back to store to tell them they still was not working the supervisor lucus was not willing to listen or work with me. Best buy has lost a good customer with me I also work on computers as was getting alot of parts and other products and recommending best buy, bu after this never ever will I shop at best buy again or would I tell someone to go to best from now on its stay away from best buy, also will recommend apple remove their product from bestbuy after what they pulled store # 2200 fairview heights, il

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5:05 pm EDT

Best Buy Apple Ipad 6th generation

Bought an Ipad for repairs. Have an extended 3 year warranty on device. Best Buy in Montreal Anjou Quebec, is charging me $300.00 for repairs

They indicated that device has a cracked screen. They warranty does not cover this. Upon buying the extended warranty I was specifically told that evrything was covered included breakage.

Model number DMPYRA34JF8J

Order Number 084ACN5BB

Desired outcome: To fix my device free of charge, or replace it because it is defective

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Mr. Helpful
Los Angeles, US
Apr 02, 2022 11:40 pm EDT

Hi Ms. Zambrano.

Specifically, what do you have in writing?

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8:26 pm EDT
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Best Buy Delivery thermador appliances

Back in October 2021, I purchased the Thermador kitchen Appliances from Best Buy. As of today (March 2022) I still did not receive my appliances. I am constantly getting the e-mails from Best Buy to schedule the delivery date, however their calendar is not available, it's totally blank. The customer service is not able to provide any details on my order. The Sales person, who sold me the appliances said that all my appliances received in the warehouse. I do not know, how it can help me, if I cannot schedule the delivery date to get my appliances.

I AM FEELING THAT I WAS RUBBED BY BEST BUY FOR ALMOST $28,000.00, PLEASE HELP.

I will provide any additional information including order# if needed.

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Mr. Helpful
Los Angeles, US
Mar 31, 2022 9:29 pm EDT

Hi Ms Olshanskaya.

There shouldn't be a problem in any way. Contact your original sales associate again and have him/her schedule the delivery.

They have the ability to do it very easily.

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12:13 am EDT

Best Buy Front desk service

Front desk checker. was nasty and rude, during my television pickup. I Report this to the on-duty mgs...in which he replied" SHE' ONLY MATCHING YOUR VIBE. This was also very unprofessional. I hope you can address this. thank you for your time. George Hall Time of incident 03/16/22 05:30 Order number [protected] Store# 275 11800 Chenal Pkwy little rock ark.

Desired outcome: I'd like this to be address, with both employees

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10:14 am EDT

Best Buy Galaxy 3 flip phone

Yes I purchased a Galaxy 3 Samsung flip phone at Christmas it has completely stopped working I ordered it through Best Buy in Burlington North Carolina so I called to talk to someone with the number that's on the website for the Burlington store they set an appointment for me to come in and the person I had talked to didn't work at Burlington store come to find out he worked at the Greensboro store the person I talked to also stated that they had been having a lot of issues with the flip phone and that Best Buy would make it good but that I would have to bring it in and let them look at it so 45-minute drive to Burlington with gas prices I took the phone in and the gentleman stated that there was nothing that could be done so I asked speak to the manager and he said that they didn't have a contract with Samsung so if he done anything with it he could wouldn't be able to do nothing with the phone he would be just stuck with it that being said how can you get an extended warranty on a product that is Samsung and it cover everything and even give you full replacement just saying we have bought a computer game systems TVs Galaxy watches phones for tablets and several other items from Best Buy would rather go there than the big Walmart but as of yesterday I will no longer be shopping with Best Buy that phone was over $800 and I'm stuck with that does not work and if Samsung don't take care of it I'm done with them too hate to have to leave you but evidently your customers aren't important to you I worked retail 28 and a half years and where we work customers was treated better than I was yesterday.

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7:25 pm EDT

Best Buy Horrible customer service-new home theater receiver-product compatibility and installation

3-15-22

I spent $400.00 on a Sony Home Theater receiver at Best Buy. We own a Sony Bravia TV, a Sony Blu Ray and Surround Sound system from Best Buy. Was simply trying to confirm the compatibility of the new receiver to the existing items. I've invested 4-5 hrs with Best Buy reps including a snotty Geek Squad tech who came to the house. Got absolutely nowhere. I found what I need to hook up the receiver and had to get new speakers from Amazon. It took me 15 minutes on Amazon to get what I needed. I paid my annual fee for their Total Tech Support of $200.00. Best Buy has nothing but incompetent people at all levels. Left a VM for the local store manager to call me-nothing. My next action will be to file a complaint with the Col Dept of Consumer Affairs/Attorney General's Office for Deceptive Trade Practices. Hold my beer.

Desired outcome: The Company needs to be out of business.

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7:19 pm EDT

Best Buy Laptop repair

My son brought in his laptop because it would not power up. Best Buy didn't even have a battery to test it with or even one available to buy! He missed 3 weeks of college courses because we had to dig up the battery ourselves! Why would you have a repair department if you're not going to have a simple battery available to test with. It's like having to bring your own oil filter to an oil changing shop! Ridiculous!

Desired outcome: I would like an apology and tuition fees for him having to drop classes he couldn't catch up with

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2:40 pm EST

Best Buy Breach of contract - will not refund my deposit

Current-March 2022. BEWARE OF THIS PONZI SCHEME!

This company has signs of a Window Ponzi Scheme.

I contracted with company in December 2021 with the salesman, Michael White, who gave me a March 2022 delivery/installation date on TWO orders to replace windows for my two homes. I paid my deposits to company on December 15. After waiting patiently for over 3 months, I contacted company for a delivery status update at beginning of March. My salesman-Michael, Project Manager-Eric, Receptionist-Tim, and new Salesman, Ray Lendenham, have avoided my calls for weeks before finally indicating my order had not even been placed with the manufacturer! Worst, they couldn't even find my orders and asked me to send them a copy which I did. I requested that they refund my deposit and I would just move on with another supplier. Since then, I've heard nothing and requested several times to talk to Owner, Dax Kirks but to no avail. The Receptionist actually told me that the Owner can't be bothered with day-to-day activities. My question to him is "who is in charge of customer daily activities?"

Bottom line, Dax Kirks and Best Windows and Siding took my deposit for windows in December 2021 and failed to EVEN ORDER my windows. Now, they are refusing to refund my deposit! What do you call a company who takes your money and fails to deliver on contract until another Sucker Customer comes along with a deposit to pay for the previous customer? A PONZI SCHEME!

Desired outcome: Refund my deposits for the TWO orders placed at the same time back in December 2021.

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12:59 am EST

Best Buy Tv

our TV stopped working in the month of December 2021which was bought in October 2020.we did buy a protection plan for extra 400 dollars.I emailed geek squad 20 times And I guess I gave the geek squad 50 calls to look into this matter. But I all I hear is “we have generated a ticket” for you but nobody has come to our house to see what the problem is with our TV.what you want us to do .we have no tv in our home from last 4 months.

Enough is enough.you company has tested our patience level now. I will make sure that from Now onwards we donot buy anything from you as your company can easily rip the money off from the customers. and i feel cheated now.

Desired outcome: Feel cheated and ignored

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6:18 pm EST

Best Buy Fridge

I had my fridge delivered on 1/4/22. When the guys were installing it the damaged the water line in the back. It proceeded to leak behind my fridge for several weeks until I found water in my basement. After multiple call to customer service. I was told some from the claimed department would be getting ahold of me. It is now 3/8/22 and guess what...no one has. I have spent over 10 hours on the phone with this company to always be told the same thing. The say the person before them never entered the claim. Over 7 phone call! Nothing floor and wall are damaged. They have done nothing! Please do not buy big items from them.

Desired outcome: The insurance claim call and fix my house

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11:53 am EST

Best Buy Washer

I want to return a broken washer that I just bought 3 months ago and best buy is not letting me but yet they want me to keep paying for the broken product. The customer service rep never told me I had 60 days to return it and told me to get fixed first and if it happen again, I can return it. Bunch of liars! I will not stop until I get my money back... I will even spend more money and get a lawyer on this, if I have to but your not keeping my money.

Desired outcome: Take the washer back and give me my money back

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Mr. Helpful
Los Angeles, US
Mar 01, 2022 10:30 pm EST

Hi Mina.

If you're still having a problem, I would really like to assist.

Tell me a little bit about your situation. What washer did you choose to purchase? What kind of issues are you having with it?

What is the date of purchase and location?

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11:17 pm EST
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Best Buy Cell phones

I am handicapped and elderly retired ... my family went to Fullerton CA store ...

first young lady started helping us and after 30 minutes she took everything away to help her so called boyfriend who just came back to the store ... it happened one week ago on Feb. 21 of this year ... second sales lady came in and started saying that we can not touch anything ... (the other sales person gave us 4 cell phone to examine) and that second young woman started playing with buttons on my wife' phone despite the fact that I asked her to stop than she gave us different prices than (more money) the previous sales lady ... she pulled up erroneous information on computer and pointed to it giving the same presentation 4 times consecutively ( I asked her to stop because I had questions and than she interfered and budded in on private polite talk I had with my wife ... than she said that I can not talk to her that way when i asked not to interfere with conversation with MY spouse ... and finally started the total ... one item at a time for ten minutes ... ok this adds up and tax is and this adds to and tax is etc etc ... when I asked her to stop and give me the total please ... she refused to ring us up after 2.5 hours of instore time ... she was a young lady about 18 to 24 speaking with ASIAN accent ... when my wife started crying and went to a car for a cigarette the young manager about 24 refused to give me his business card ... there were like 10 employees in the store and like 3 customers only ... that YOUNG man told me that I can not pay for cell phone in full and have to make monthly payments ... he addressed me as you and yo! with disrespect ... that manager never called me Mister or Sir ... but told me to shop somewhere else like APPLE store ... and Fullerton CA Best Buy management refused to return my calls the following days... where is the district manager ?

Yesterday we spend over $1500 in another BEST BUY store ... *there was a young Asian female employee there speaking with ASAIN accent interrupting my salesperson a lot because she needed help and interfered my purchase ...

today when I called the phone number to ask a question regarding my $1507 purchase another ASIAN speaking young lady started to read script on the phone over and over without letting me speak questions with business ... when I asked for her name she refused to give me her last and refused to give me her employee ID and muted the phone on her end ... I called back 4 times more with 20 minute wait times and every time someone picked up and hanged up (today between 3:30PM and 5 PM PST) ... finally I called the manager of the BEST BUY store where I spend over $1500 dollars yesterday and after 2 tries and 25 minutes wait time some young man answered ... this man was in FLORIDA and was polite and listened carefully and gave me his employee number ... he said that he does not understand why my recent purchase does not appear on his computer and was asking for some 112 numbers that I could not find on my BEST BUY receipt (we went over the whole store receipt like 3 times)

!

WHAT is GOING ON? last time I interviewed for a part time job set up by middle

aged ASIAN lady, there was an ASIAN young man who told me that I have to invest all my family money with him or he will have me arrested ... what is this ? white collar crime ?

do I have to sue ? a good lawyer is like $800 per hour

Desired outcome: will settle for a phone call from district manager and a gift or points would be very nice and appropriate

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7:47 pm EST

Best Buy s 22 ultra preorder

purchased s 22 ultra on preorder paid in full debit card funds taken from bank account despite best buy policy on order not to be taken until item ready for pickup cant exchange phone for a s22 ultra cheaper variant that is in stock because you lose preorder promo if you do that cant get money back from 5 to 30 days for a product i never received

Desired outcome: either get phone or in stock variant for real price difference or get funds back within reasonble time not up to 30 days

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8:17 pm EST
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Best Buy Dishwasher

"Today was the third time the delivery and installation of our new dishwasher has failed to happen. My wife and /or myself have taken off work to be at home to allow the installation team to access our house for the installation only to have them not show up or call to explain why they have not shown up.

The purchase was made on January 23rd of this year. The original installation date was scheduled for 2/4/22, the next date was 2/11/22 and the third time was slated for today, 2/25/22 between 12:00 noon and 8:00 pm. My wife called today around 5:30 pm to check on the status and she was told the truck was"in transit". I called at 7:48 pm to see what all that meant and was told by your Geek Squad Rep in Texas that it was still"in transit" for today. I asked to get the phone number of the person driving the delivery truck so I could ask him when he might get here and was told that he could not give me that info. It is now 8:13 pm and they are still not here. No one is calling to explain why they have failed AGAIN to provide delivery and installation the dishwasher that your company has already been paid for.

Desired outcome: Obviously, we want our dishwasher installed.

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The Scotts
Odenton, US
Mar 04, 2022 3:39 am EST
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February 26 2022 my husband and I purchased a tv from Best Buy in the store. We had a delivery date of 3/3/2022. This delivery never happened. I called the store and was informed there was no delivery scheduled. I then asked to speak with the manager and was told the reason my delivery didn’t happen is because it was “unsafe”. I asked the representative what does that mean?! I live literally on a military base in a military town. I told the representative that was unacceptable and why no one has followed up with me about this issue. If I did not call to check the status I would not have known that I would not be receiving my merchandise. So basically Best Buy is allowed to break contracts with their customers. I asked if we would be compensated for taking off work to be here for our delivery and I was told 58.00 was what they were willing to give back…again unacceptable. I will never make another purchase from Best Buy breaking contracts isn’t good business and I plan to complain with the better business bureau.

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Susie310
St Johns, US
Mar 03, 2022 8:03 pm EST
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We are having a problem with dryer ordered and was to be delivered and no show. Have called number of times and get no where. No one will ever call back. Frustrated will NEVER buy from them AGAIN. Never buy online e with them.

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4:06 pm EST
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Best Buy Maytag Washing Machine

My husband and I bought a Maytag washing machine in the middle to early part of December 2021. So far, I have been very unimpressed with this brand. Whenever I wash a load of darks the pants and shirts of that load come out cluttered in white powdery looking stuff and the more I wash them back to back the worse the pants and shirts come out. I’ve put the afresh tablets in the washer to see if there’s anything in the washer barrel that is getting on my clothes, i’ve tried running the washer with just vinegar and hot water but nothing seems to work. I wear a lot of dark clothes and need them to come out clean and powder stained free.

Desired outcome: Replacement

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Mr. Helpful
Los Angeles, US
Feb 24, 2022 12:59 am EST

Hi Verina.

Appreciate your concerns.

Contact customer service at [protected]. We want to make sure you're properly assisted.

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3:23 pm EST

Best Buy Smart Door Lock

In December 2020, I called Best Buy Geek Squad and make an appointment for the installation and programming of a smart door lock. I was scheduled for December 30, 2021. The technicians arrived at my home on the December 30, 2021, and without completing the job, I was informed that they were leaving. After I questioned them, they told me that they were not trained to install that type of smart lock, and that I did not buy it at Best Buy. I reported the incident after speaking to many different people from Best Buy. I was re-scheduled to January 14, 2022, and no one showed up. I called [protected] to report it. I spoke to Laura and supervisor Delia from Colombia. I also spoke to Jera and Aleiya. Aleiya had me on hold for 2 hours and 31 minutes. Days later I called Best Buy Geek Squad and spoke to Agent Geek Squad, Jeremie, who informed me that I was re-scheduled (without my consent) for January 24, 2022, from 7:00 a.m. to 1:00 p.m. Once again, Best Buy failed to show up. I immediately called Best Buy and left a voice message to Agent Geek Squad, Chez Nelson, who was aware of the situation. Despite of all appointments that I confirmed in advance, they failed to show up.

Since no one from Best Buy cared about my situation, on January 20 and 27, 2022, I emailed Corie Barry, CEO & President of Best Buy. Since I did not receive response from Ms. Barry, on January 31, 2022, I emailed Patricia Walker, President Home & Services, who did not respond either. In my emails to Ms. Barry and Ms. Walker, I informed them of all the phone calls I made to Best Buy; the three (3) days I took from work, and the fact that the dead lock was removed from my door and the smart door lock was not programmed and thereby leaving my home unsafe. On January 31, 2022, Agent Geek Squad, Chez Nelson, emailed me and indicated that Best Buy could not program my smart door lock and would credit the fees paid, and offered me a $100 best buy gift card. I find this to be insulting and humiliating that Best Buy believes that their offer is going to compensate me for their gross negligence, unprofessionalism and absolute disregard for the inconvenience they caused me. I deserve to be financially compensated; but if I am not, I would publicly share my story to other people so they do not encounter similar unjustified treatment as I did through the hands of Best Buy employees and Corporation.

To summarize, I spent a lot of time making phone calls and speaking with Best Buy customer service in USA, Colombia, Panama and Guatemala, and all of those phone calls have been unsuccessful. In one of the many phone calls, I was left on hold for two (2) hours and 31 minutes; I have taken three (3) days from work for the installation and programming of the smart door lock; and it is still not programmed because Best Buy did not show up to complete the job; my house is unsafe because there is no dead lock on the door. In addition, on January 20 and 27, 2022, I emailed Corie Barry, CEO & President of Best and, on January 31, 2022, I emailed Patricia Walker, President Home & Services, neither one had the courtesy to respond to my emails and concerns. It seems that it is customary for not only Best Buy employees to not care about their customers; but also the same lack of empathy is practice by higher executive members of Best Buy, such as Ms. Barry, CEO and President, and Ms. Walker, President Home & Services, since they never attempted to respond to my emails.

Desired outcome: I would like to receive financial compensation for my loss of time. I should receive at least $900.00

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Mr. Helpful
Los Angeles, US
Feb 24, 2022 1:19 am EST

Hi Ms. Restrepo.

I am very sorry for your difficulties.

Is it correct that, whereas this was not a Best Buy product, it was explained that it was not possible to guarantee the unit or the outcome of such installation?

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6:26 pm EST

Best Buy Rude and unprofessional supervisor

Best Buy is distributor of Jitterbug phones. Jitterburg told me to buy an SD card from them as mine was only 17 MB. Best Buy employee advised buying 64MB, which turned out to be too large capacity and messed up my phone. Went back to store to exchange. Returns Dept said I had to go to Mobile Dept. Mobile Dept told me to go to Returns. "Sierra" at the Mobile Dept. told me that the employee at Returns told her he never saw me before, even though I was the 1st customer of the day and there was no one else in line. Unfortunately, "Bryan" who sold me the wrong SD card threw my old SD card away, instead of returning it to me. I didn't want to return the current card until I had a replacement; otherwise, my phone wouldn't have worked at all. I told Sierra that I wanted to speak to the manager. She said she was manager, which was untrue. She was only a supervisor. She got real huffy about the situation, wouldn't even try to resolve the issue, and told me forcefully to leave the store because I was upset about her rudeness and runaround. I went back to Returns and asked the guy why he said he never saw me before. Tried to cover up ever meeting me probably because he didn't know how to open my phone to replace the card. Finally a very nice young male employee stopped by and helped me within minutes.

Two glaring mistakes besides the lack of concern from Sierra: She was not wearing a mask. All employees are required to wear masks according to their signage in front window and no one in their store wears name tags either. Probably because they don't want to be ID'd if a problem like mine occurs. Normally, in most stores the employee apologizes for their mistake for selling me the incorrect merchandise. Not at Best Buy. She implied that I was responsible for their error. Sierra should be terminated for lying to a customer. She doesn’t have the temperament to work with people and should work in a factory where she doesn’t have to interact with people. Absolutely no people skills. In the near future I was going to purchase a refrigerator, stove, and dishwasher. I will still do that, but definitely not at Best Buy.

Desired outcome: Fire Sierra for pretending that she was the manager. Another employee told me she wasn't manager. Never apologized for their error in selling me the wrong SD card and messing up my phone. Unprofessional behavior.

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7:52 am EST
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Best Buy Damaged gasline on stove

My schedule delivery was 2.21.22. My installers were ready to install my gas stove. When they opened the box the entire gas line portion of the stove as crushed and can't be used. I called customer service and spoke to gentleman, he said he would get a replacement sent and would verify with me before he left along with compensating me for the issues. I never heard back from him. I called customer service again and spoke to gentlemen who did find a replacement stove but can't be delivered until 2.28.22. I guess accountability is no longer part of the equation, it's my money being spent and being inconvenienced. He offered a 100.00 gift card. That is an insult since I spend 1800.00 for 3 items and no sense of urgency to get my replacement to me on an earlier date.

Desired outcome: Earlier delivery date and more than 100.00 gift card

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Best Buy Customer Reviews Overview

Best Buy is a leading retailer of technology products and services in the United States. The company has a strong online presence through its website, bestbuy.com, which offers a wide range of products, including electronics, appliances, and home entertainment systems. Best Buy has received numerous positive reviews from customers who have praised the company for its excellent customer service, competitive pricing, and high-quality products.

One of the most significant advantages of shopping at Best Buy is the company's knowledgeable and helpful staff. Customers have reported that Best Buy employees are well-informed about the products they sell and are always willing to offer advice and assistance. This level of customer service has helped Best Buy build a loyal customer base and has contributed to the company's success.

Another positive aspect of Best Buy is its competitive pricing. Customers have reported that Best Buy offers some of the best prices on technology products, making it an excellent choice for those looking to save money. Additionally, Best Buy frequently offers sales and discounts, further increasing its value proposition.

Best Buy's product selection is also a significant advantage. The company offers a wide range of products from top brands, including Apple, Samsung, and Sony. Customers have reported that they appreciate the variety of products available at Best Buy, as it allows them to find exactly what they need.

Overall, Best Buy is a highly regarded retailer of technology products and services. The company's excellent customer service, competitive pricing, and wide product selection have earned it a loyal customer base and positive reviews from customers.

Best Buy In-depth Review

Website Design and User Experience: The website design of Best Buy is clean and user-friendly, making it easy to navigate and find what you're looking for. The search function is efficient and the layout is intuitive, ensuring a smooth user experience.

Product Range and Availability: Best Buy offers a wide range of products across various categories, including electronics, appliances, and entertainment. The website provides detailed information about each product, helping customers make informed decisions. The availability of products is generally good, with most items in stock and ready to be shipped.

Pricing and Discounts: Best Buy offers competitive pricing on their products, often matching or beating prices offered by other retailers. They frequently have sales and promotions, providing customers with opportunities to save money. Additionally, they have a price match guarantee, ensuring that customers get the best deal possible.

Customer Service and Support: Best Buy has a strong customer service and support system in place. Their knowledgeable and friendly staff are readily available to assist customers with any inquiries or issues. They offer multiple channels for customer support, including phone, email, and live chat, ensuring prompt and efficient assistance.

Delivery and Shipping: Best Buy provides reliable and efficient delivery services. They offer various shipping options, including standard and expedited shipping, allowing customers to choose the option that best suits their needs. The delivery process is generally smooth, with packages arriving on time and in good condition.

Return and Refund Policy: Best Buy has a fair and flexible return and refund policy. They offer a generous return window, allowing customers to return products within a specified period for a refund or exchange. The process is hassle-free, with clear instructions provided on their website.

Product Quality and Authenticity: Best Buy is known for offering high-quality and authentic products. They source their products from reputable brands and manufacturers, ensuring that customers receive genuine and reliable items. Best Buy also provides detailed product descriptions and specifications, helping customers make informed decisions about their purchases.

Customer Reviews and Ratings: Best Buy features customer reviews and ratings on their website, providing valuable insights into the products and services they offer. Customers can read reviews from other shoppers, helping them make informed decisions. The ratings and reviews are generally reliable and trustworthy.

Loyalty Programs and Rewards: Best Buy offers a loyalty program called "My Best Buy," which provides customers with exclusive benefits and rewards. Members can earn points on their purchases, which can be redeemed for discounts and other perks. The program is free to join and offers additional benefits based on the member's tier level.

Overall Shopping Experience: Overall, shopping at Best Buy is a pleasant and satisfying experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products, competitive pricing, and excellent customer service contribute to a positive shopping experience. With reliable delivery, a fair return policy, and high-quality products, Best Buy is a trusted retailer for all your electronic and appliance needs.

How to file a complaint about Best Buy?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Best Buy. Make it specific and clear, such as "Defective Laptop Sold at Best Buy" or "Poor Customer Service at Best Buy Store."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or online service of Best Buy where the issue occurred.
  • The date and time of the incident or purchase.
  • A clear description of the product or service involved.
  • Any communication you've had with Best Buy's customer service, including dates and outcomes.
  • The nature of the issue, such as a faulty product, misrepresentation, or poor service.
  • Steps you've taken to resolve the issue with Best Buy, and the responses received.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.

Remember to be factual and include any relevant information about transactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Best Buy, such as a refund, exchange, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is easy to understand and that all the facts are presented correctly.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Best Buy or other users to facilitate the resolution of your complaint.

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Contact Best Buy customer service

Phone number

+1 (888) 237-8289

Website

www.bestbuy.ca

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Is ComplaintsBoard.com associated with Best Buy?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Best Buy Customer Service. Initial Best Buy complaints should be directed to their team directly. You can find contact details for Best Buy above.

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Use this comments board to leave complaints and reviews about Best Buy. Discuss the issues you have had with Best Buy and work with their customer service team to find a resolution.