Best Buy
Reviews and Complaints

I ordered online a ring door camera last week and I received an email that it will be arriving in three weeks unbelievable almost a month. the truth is that is the last time I buy online t bust buy. Even not so good in customer services

I purchased a samsung notebook with windows 10 set up by your techs in-house. I made sure to explain to them that the reason for the purchase was all other devices-I repeat all other devices that I had were hacked, I asked what I should do is there a program or someway to stop the identity theft and the theft of my data (and bit-coin brokered out that husband left to me. That I had gone through-14 phones-3 laptops and my moms desktop had been wiped out by the same super hacker that I needed to ensure the most resistence possible to stop the hacking. The tech said all I would needed is webroot. I said are u sure? This guy is mean and hateful and has disconnected me from communicating with my son oversees. Explaining to them I did not want any android apps that I preferred samsung apps or microsoft only. I was very excited to be able to purchase this notebook. I needed to communicate with family during co-vid, I also paid the promo code of $180 at the time of the purchase and added the warranty for tech support, you stated it is all inclusive and 3 devices would be covered, I bought the microsoft 365,.. Home turn it on new email, new phone no one has it - I write a letter to send to my sister in the office 365 go email it - does not allow as I am part of a network! I was hacked already, could not wirelessly change the network settings because now I am not the administrator or owner. I bring it in to be repaired-exchange whatever it takes - this happened the whole warranty period I never in the year was able to use the laptop for any communication. I had to bring it in over 6 times, (2 weeks later I purchased a a7 tablet I was charged an additionl 70 dollars for the tablet warranty) I brought my old lenova, the samsung a7 and this notebook. Now I bring home the lenova - dead, nothing blank screen no power nothing-the samsung tablet is okay. Samsung notebook again - new email etc... Absolutely terrible - no pen on purchase they acted ie it was part of the original purchase - no - I never was able to use this with the web365 office

I bought a laptop and an antivirus program from the Best Buy store located on Bird Road and 78th St. in Miami, FL on March 21st 2022. I checked that they updated my delivery address. Unfortunately, the sales person did only updated the delivery address in their system on the antivirus item -which I was actually taking with me at the time- but not on the laptop that was going to be delivered a few days later.

Therefore, when UPS tried to deliver the laptop, they were not able to because Best Buy gave them the old address. UPS called me and let me know about the situation. Although in the same city, their policies did not allow UPS to deliver the item despite that they were in contact with me, and UPS had to return the laptop to Best Buy to be shipped with a new label with the correct address.

It has been more than 10 days and I still have not received my laptop. I have contacted Best Buy customer services many times, spending lots of time on the phone waiting, nobody has information and nobody is able to provide me with a tracking number

I decided to go to the store where I made the purchase, cancel and get my money back, but they say they can't do anything because the item shows as returned to sender. The store manager (ROJAS) was rude, challenging, unpleasant and very unhelpful. He kept saying that he was not able to do anything at all and the only thing to do was to continue calling customer service to find the laptop, a tracking number or to cancel.

After visiting the store I called customer services AGAIN. Explained the situation and complained about Mr. Rojas attitude. The customer service response was the same as has been before. They were not able to give a tracking number or even to know for sure if the item was shipped again because their system was only showing that the item status was "preparing".

Best Buy's customer services completely sucks.

Hello, my name is Frederick Williams and my wife and I have been long term loyal customers to Best Buy but no more after today 5/31/2022

We went to the Best Buy location on Cobb Parkway Atlanta, GA. We have spent thousands of dollars at this location. We went today to look to purchase a TV for the Memorial day sale. We located a TV we wanted but couldn't get assistance. The store manager (Julio) happened to walk by, I asked "sir, can you help me" and he rudely said "I'll be back" with out ever breaking stride. Yet he never came back to I had to go to the front and ask for assistance.

Finally an employee named Mark came over. There were two TV's, on one top and one on the bottom but the price tags were side by side so I asked how much was the TV on top. Mark looked at the tag, then looked on the side/back of the TV and communicated the higher price of $659.99 was the price. The sales tag advertised a savings of over $500. We told him we wanted to make the purchase. So he goes to get the manager Julio to ring it up. Julio then tells us that is not the right price. I pointed out that was the price listed and confirmed by his employee. Julio then says the TV is $200 more, when I asked him to show me that price listed anywhere, he couldn't. I pointed out that this is Memorial day and sales are expected at the advertised price and they should honor the price that was listed. I have pictures of the display with the price listed. Yet Julio was very rude and unwilling to honor the advertised price. I also have a picture of both the manager Julio and store employee Mark.

I also made note of how much more polite Julio spoke to the white customers but treated us as if we were not customers at all with his rudeness. My wife and I are both educated professionals and really did not appreciate the rudeness nor the unwillingness to offer any kind of positive resolution by not honoring the sales tag advertised price on Memorial day.

Again, we have spent thousands of dollars at this location over the past 10 years and this rude treatment was uncalled for and makes us feel very undervalued as customers.

I do not even know if we will ever get a response or resolution as I just hope I am not typing thus in vain. Again, I have multiple pictures to support my claim and complaint.

I would welcome a conversation to speak more and to allow the opportunity to salvage a relationship with a long term customer. The lack of customer service on a day like Memorial day is appalling.

Finally, we had our young 10 year old daughter with us who was the one who actually picked that TV. She was very upset and sad that they would not sell us the TV and she couldn't understand why the Store manager (Julio) treated us differently by the way he spoke to us in comparison to others. She could not understand why they wouldn't sell the TV to us for what the price said and what the employee told us and quite frankly we could not either.

Frederick Williams ([protected]@gmail.com)

[protected]

Wife: Nora-Jane Roberts-Williams [protected]

I have a reference # that I was given last week [protected]. Please look into this file . I have made many phone calls Original order #BBY01-8065 [protected]

I had best buy at my home several times either they did not have the new machine I bought or would not take the one to be returned . This started in November 2021 and in Jan 2022 I finally got the new machine and the other one removed. I still have no credit for the other machine. Original machine was returned as it was leaking after one month.

monitor on desk fell while trying to plug into computer - HP told me to go to Best Buy. Best Buy said there was nothing they could do.

Best buy is a store FULL of TOTALLY INCOMPETENT UNEDUCATED employees!

I am very ANGRY I bought my MacBook Air from this CRAP store! I have gone in many times to get help concerning different things to do with my new Mac. BUT! HELP? NOOO DAMN WAY! I don't know if it is THIS generation of people that are SOO incompetent and lazy, or if THIS is the kind of people best buy looks to hire. EVEN the store manager IS A FREAKEN IDIOT!

This store is in Kennewick Washington. I WILL NEVER EVER purchase another damn thing from this company!

NOT ONLY are they incompetent but they are ALSO extremely RUDE! NO MANNERS what so ever! AND IT STARTS FROM THE TOP DOWN!

PITIFUL!

1. Own ordered December 2021

2. Delivered January 2022n with the incorrect trim kit.

3. The installer returned the incorrect trim kit.

4. Three installations scheduled, but installers failed to bring the Trim kit.

5. After many conversations and escalations an installation was scheduled today, but installers arrived without the trim kit, again.

6. This is the fault of your scheduling team.

7. The installers will endeavor to assist me to get it right the next time.

Your customer service team remains the worse I've encountered, and we still did not install the appliance.

Federico Talamantes

[protected]

I dropped off my iPad for repair on 05/02/22 as instructed to do by apple support. The geek squad representative assessed my device and stated it was good to go as there was no physical damage it just did not power on.

On 05/13/22 I went to pick up my iPad and was extremely disappointed as it was returned to me damaged. It was bent, the screen was uplifted and would not close properly to the seal with adhesive coming from the inside out.

There was a note with my iPad from "Apple" stating they could not work on my iPad because of the physical damage that was not there when I dropped it off with geek squad.

on 05/13/22 Mike from geek squad assured me he would get this issue squared away as soon as possible. He stated he contacted apple support to escalate the matter and it would take 24-48 hours to hear back.

I followed up with Mike on 05/15/22 at the store who directed me to his GSM Jada. Jada stated that apple had a system shut down on Saturday 05/14 so to give it another day to allow them the proper 24-48 hours. She gave me her cell phone number along with this email address for the store.

I followed up as requested by email several times with no response. I then called Jada directly and she stated she still had not heard anything but that she did re-escalate my issue and that if that does not work, she would need to make a call to someone else.

On yesterday 05/17/22 I emailed the best buy email provided and attempted to call and text Jada directly but she did not answer.

Today is 05/18/22 and I have not heard from anyone concerning my matter and what needs to be done to replace my iPad as it was damaged in the care of best buy geek squad. I received an email from a Mr. Oyler at 09:15 am stating Jada will be at work today and will give me a call once she arrives but still has not called me.

Best Buy has made this extremely inconvenient and refuses to care for their customers.

I have been doing business with Best Buy for many years. I purchased a service policy with them. My new laptop went on the blink and I tried to get someone at the store I purchased it at and they do not let you talk to anyone at the store. They sent me to some other country and the people do not talk English. They wiped out 20 years of pictures and every single file I had on it. I had to go back to the store and the guy I have always dealt with told me this happens all the time. He said he did not know if he could get my files back. He said this happens all the time. I tried calling the corporate office and guess what? They sent me to another country and they do not talk ENGLISH.

I bought this product from Best Buy less than 2 years ago.

LG - STUDIO InstaView Door-in-Door 23.5 Cu. Ft. French Door Counter-Depth Refrigerator with Water and Ice Dispenser - Stainless steel

Model:LSFXC2496S

SKU:5948523

$2,879.99

The compressor just failed and Best Buy claims no responsibility for selling faulty merchandise. About $800.00 for repair and that does not include lost food.

I will not shop at Best Buy again.

Best Buy is the worst company I have ever dealt with. I purchased an Exhaust Hood for above my Stove. I payed extra for Delivery and Installation. I picked a Time and Date to fit my work schedule, but had to take a half a day Vacation for it. My time was set for between Noon and 8PM. The day before I received a Voicemail telling me that my time had changed and they will deliver now around 10AM.

I called them back which in itself is a total pain to reach a person. I made clear that the appointment I made 3 weeks prior had to be just that. They agreed and my appointment stayed the same as originally scheduled.

I was then reminded twice with a phone call, once by e mail and once by text about my upcoming appointment the next day.

The delivery was done by a third party and they arrived about 2:30 PM and they were super nice and polite.

So now I have this huge Box sitting in my Kitchen and was waiting for the Installers, while I had my Electrician pretty much on standby.

As it got closer to 7PM I was a little worried but since they gave me a timeframe up to 8PM I thought I just give it a little more time.

Well 8PM rolled around and nobody showed up or called or texted me about the missed appointment, although the day before they were getting crazy with the reminders about that appointment.

So I had to do the miserable task calling them to find out what had happened.

The person I reached was actually nice, looked up my account and noticed that there was no show no call. He made a note of that into my account Info.

He told me I had to set a new date for Installation and that was a week away. I was obviously upset. Now it would be a month after purchasing the hood to finally get it installed and I had to take another half a day Vacation for it because it was again between Noon and 8PM.

The day before my second appointment nobody contacted me with any reminders, which I thought was odd.

I had a really bad feeling and sure enough nobody called or showed up for my second appointment. I did not even have the nerve to call them again since that is such a pain in my behind and chances are I will get someone on the phone which does hardly speak English or doesn't Comprehend what I am trying to say. I had that happened while trying to communicate with them.

I am over Best Buy and learned my lesson never to Purchase anything there again. Good thing we have options.

The only bad thing is that I still have that huge Box sitting around with my delivered Hood inside. I had to move it into my Bedroom out of the main traffic in the Kitchen.

Now I have to hire someone to install it for me and 5 weeks went by since my purchase.

I purchased two iBUYPOWER - SlateMR Gaming Desktop - Intel i7 11700F - 16GB Memory - NVIDIA GeForce GTX 1660 Ti 6GB - 480GB SSD + 1TB HDD PCs from Best Buy for Christmas 2021.

One of the PCs abruptly stopped working in April of 2022.

I brought the PC to Best Buy, since I had a maintenance plan and the PC was covered by warranty also.

I was advised that the power supply was faulty and would have to be replaced.

I was advised, once at Best Buy, that the PC would have to be mailed back to iBuypower for the work to be completed since Best Buy is Not allowed to service the PC under the warranty.

The cost to mail the PC to iBuypower would have easily been over the cost of a new power supply.

I had Best Buy replace the power supply, which I had to purchase.

I am very upset that a 4 month old computer with minimal use needed a new power supply because the one that was in the unit when purchased was obviously faulty.

What bothers me the most is that Best Buy would sell such products which have such warranty stipulations. Apparently my Best Buy maintenance plan was unnecessary since I had to purchase a new power supply.

I have been purchasing my electronics and appliances from Best Buy for many, many years and to be truthful will continue to do so.

I am very happy with the service I receive from all your associates, sales, service, repairs etc...I am however a disturbed that someone with my loyalty to your company can be allowed to purchase, what I consider now, to be an inferior product. I would never believe Best Buy would sell such inferior products.

I am asking for consideration for compensation for the power supply I was required to purchase.

Mailing my PC back to iBuypower would have been much more expensive than the new power supply cost.

Please Advise.

David Coletti

55 Puritan Dr

Quincy Ma

02169

[protected]@aol.com

[protected]

Dont buy and arlo products it is all a scam. U can never speak with a tech or person period. If u do all they are is scammers please dont buy arlo. The camera sucks unless u want to keep paying them money get all of my money back, 400 for cameras 200 for subscription, 10 a month for cloud, then they wanted another 150 to update cameras, scam is what arlo is

last week I took my defunct chromebook to the geek squad in my city toronto dundas store to get some help regarding my laptop. #[protected]. I did purchase an HP laptop plus the GSP+V5 program as well.

I asked my sale associate if the data from my chromebook transfered to my new HP laptop. he said yes but you have to leave it overnight, I agreed and after a call saying the new LP was ready. when I went to the dundas store to pick it up the sales associate told me the transfer of data had not been done because chromebooks data cannot be transfered. I asked her why the blueshirt who had told me it could be done told me this. of coarse she did not know so I asked to speak to the supervisor. they told me this was a mistake of the sales associate and that he would be spoken to.

I took the new HP laptop home and after one day I decided I did not like it and took it back to the dundas store. I did end up buying a more expensive one and again I wanted the data switched to my new purchase since my banking info was on the new HP LP.

the blue shirt told me the transfer would take 2-3 hrs and I would recieve a phone call. over this period of time I did not recieve a phone call so I decided to return to the store and find out if the data transfer had be done.

upon my return I was told it had not been done because they were "TOO BUSY". I asked to speak to the manager mohsin hashmi and when I approached him he was imediately hostile to me. instead of getting my side of the story he started mocking me and arguing with me. he even called me a hypocrite.

I told him he could not call a customer a hypocrite and I did not appreciate it.

so in 2 days I returned to the store twice only to find the data had not been transfered when it had been promised to me. he didn't know about the first incodent so he assumed I was just being an irate customer.

the blue shirts have an obligation to communicate with the customer and the geek squad and to follow up when a promise to transfer data is made.

all it would have taken was a phone call to say he julie we are not going to be able to transfer your data could you leave it over night, I would have been ok with that. I was made to feel like an hysterical female and I don't think I deserve that.

Bought the refrigerator at the Glendora California store. Have had four service calls to repair and/or replace ice-maker, and the service department was unable to repair, so now I am waiting 16 more weeks for a replacement door to be made at an off-site manufacturer. I bought the extended service warrantee, and that appears to be a worthless written excuse to pass the buck. I have called a total of seven different phone numbers trying to resolve this, even tried the corporate office in Richfield, MN to no avail. I don't know if Whirlpool makes faulty appliances, or if Best Buy service is inept, but both are at fault here.

On 4/3/22 while my computer was being remotely operated by a Geek Squad tech my PayPal password was changed and my account was used to purchase a Best Buy gift card without my knowledge or consent. On 4/7/22 I saw the fraudulent charge on my credit card and immediately contacted PayPal, my card company and Best Buy.

I have been a long time user of Geek Squad and am shocked and appalled by the lack of response from Best Buy. I have called and emailed numerous times with no result other than being told that my case is being investigated and I will hear something in 24 to 48 hours. It's been 3 weeks!

I was able to recover the deleted emails that show the date and times of the fraudulent transactions and sent them to their abuse email twice, also with no response. I would think this should be the proverbial smoking gun since they tell me all sessions are taped so the perpetrator should be easily identified.

I am very upset by this violation of my trust by this Geek Squad tech and cannot understand why Best Buy is not taking this seriously. They are selling a service that relies on trust and obviously in this case that trust was shattered, I do not want this to happen to anyone else and I want to know what they are doing to ensure this will not happen again!

I went into my local best buy after trying to play a game on my PC monitor that should be but is. After chatting with tech support (Geek Squad) and allowing them to access my computer they advised me that the monitors I purchased are actually not as described on the box or the monitor itself. They told me that I need to return to best buy and let them know that I was sold improper equipment. I saved those chats and took them with me as well to my local best buy where I purchased the items on my Father's BB credit card. The lady Nina who was helping me was very rude and disrespectful, unprofessional and needs MUCH additional training. She then proceeded to tell me to bring in my entire computer and monitors, which I told her I won't do that considering she advised me if my computer gets damaged while in their hands that is my issue and they will not be paying for my computer. She was crazy out of her mind since it cost me $5000... She needs so much more training than what she has gotten in the past, that's for sure.

Took my air pod pros in for repair. They said they sent them off and when the returned was another pair with no warranty and still same problem. I do not believe they sent them it for repair case was dirty like they was just sitting on shelf and abused. When I went back to store to tell them they still was not working the supervisor lucus was not willing to listen or work with me. Best buy has lost a good customer with me I also work on computers as was getting alot of parts and other products and recommending best buy, bu after this never ever will I shop at best buy again or would I tell someone to go to best from now on its stay away from best buy, also will recommend apple remove their product from bestbuy after what they pulled store # 2200 fairview heights, il

Bought an Ipad for repairs. Have an extended 3 year warranty on device. Best Buy in Montreal Anjou Quebec, is charging me $300.00 for repairs

They indicated that device has a cracked screen. They warranty does not cover this. Upon buying the extended warranty I was specifically told that evrything was covered included breakage.

Model number DMPYRA34JF8J

Order Number 084ACN5BB