The complaint has been investigated and
resolved to the customer's satisfactionResolved Best Buy Dell Laptop — customer service and repair
resolved to the customer's satisfaction
I purchased a brand new laptop from best buy on 8/5/09. Purchased Kaspersky internet security 2009 per the advisement of the clerk. On 8/24/09 My computer stopped working properly. I called Best Buy and they told me to bring it right in. They then said they had to run a diagnostic on it. It took them 9 days to accomplish this task. Then they called me and advised me that my computer had a virus. Um, ok... I have Kaspersky, how did it get a virus. Well we dont know stated the GEEK SQUAD Agent. I asked myself what was wrong with this picture... So I told them i would be down the next day to pick up my computer and I wanted to know what was wrong with it when i arrived.
We dont know what is wrong with it, we just know it has a virus and it will be 158.00 dollars to fix it. I then asked him for a print out or something showing me what kind of virus, or the location of the virus so I had some kind of proof as to what was wrong with my NEW LAPTOP... He could not do that, he said the machine does not give a printout. I than asked him how he knew something was wrong with it than... Still no suitable answer to my question.
After stating to him that I was not going to pay for something that may or may not be affecting my Laptop. And that I wanted proof, you know a piece of paper stating whats wrong. Would you take your car to a mechanic to have it fixed without getting a print out or something in writing telling you what was wrong with your car? I then took my computer home, ran a full scan through Kaspersky, you know the anti virus i paid for, and it said i had a trojan virus. WOW... No kidding. The virus has been taken care of, didnt cost me anything.
GEEK SQUAD... YOU GUYS ARE IDIOTS!!! You have such a wonderful scam going on. Your taking advantage of people who just do not know any better. For those who believe that they may have something going wrong with their computer. Please, ask someone who knows. Not the GEEK SQUAD...
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